ReedmanToll Auto World

I dropped my vehicle off on Friday morning said it would be at the latest looked at on Saturday. It is now Monday I try to call on my lunch break on Monday afternoon to see about my truck and I get stuck on hold for 20 minutes and still no answer back from them they had to go “talk to a service manager” I couldn’t stay on any longer because I had to get back to work.

Dropped car off before 10 am to do lease to purchase. How long does it take to do a safety check. We had an appointment. They say a nail was found in tire and brakes needed something. We were told this 12 ish 2 hours after we dropped it off. It is now 3:24 and still not ready. Incompetent I hope they know what they are doing cannot rate how they fixed car still waiting Other people were great just service thumbs down

I have no good experience I buy my used car Toyota with hub bearing noise , Just disappointed Because on test drive was not noise,

I purchased a vehicle from the before. This time around, we weren’t able to make a deal, however the sales team was prompt, courteous, and transparent.

Reedman Toll people spent as much time with me as I needed.

I was very concerned I wouldn?t be able to roll my original car loan into a new vehicle and I have never bought a brand new vehicle before. Paul and his team not only made it happen, but they completely out my mind at ease through the entire process and I walked away with my very first brand new car ever! Thank you so much for everything guys!

2/17/20 update: I was supposed to receive a call today from Reedman to discuss this issue— NEVER received the call but they are quick to monitor the online reviews.

Stay away from the Langhorne location! This dealership has gone down hill in recent years. I purchased my car there in 2015 and discontinued going there for service after the express service not only took hours but they left tools under the hood and the front desk staff would make derogatory comments and laugh about every customer as they left. I made an apt for an inspection from my husbands brand new truck (declined the express Service station) and was told he should drop off at 8 and pick up a complementary rental at 8:30 when the rental office opens. He was there on time with our kids and was told the rental was not complementary. Again the front desk staff and so called “client service manager” are unwilling to make the situation right and due to a “skeleton crew” were unable to discuss this with the rep who made the apt. There is NO CUSTOMER service at Reedman. Stay away at all costs!!! Buy from a dealership with skilled employees, clean buildings and that you can TRUST!

Very good customer service, appointments are easy to make. Car service or repair is usually good.

I leased my NEW 2018 Jeep Compass from Reedman Toll Langhorne in April of 2018. The first several months were fine. Beginning November 2018 until this very moment (December 2019) my car has had to be serviced six different times for seven different issues, all under warranty. My car is currently at the service center being serviced for a faulty airbag sensor. How nice, huh? Let us see, the most traumatizing issue with my car is when the emergency brake engaged on its own while I was driving on a major highway. Imagine driving on the highway at 60-70 mph and your car coming to a screeching stop on its own in the middle of the highway. Cars behind you slamming on their brakes to avoid crashing in to my car and me and my friend realizing our only option is to exit the vehicle and run across 3 lanes of traffic to the shoulder to avoid being slammed into and potentially suffering severe injuries and possibly even dying. Other issues include more brakes issues, steering issues, camera issues, horn issues, gear shifter issues and the latest airbag sensor issues. So, I have spoken to several employees at the dealership to attempt to get myself out of this death trap of a vehicle. You know, I am only in my 30s, I would prefer not to die yet. I was told my only option is to return my lease early and get into a new car; however, be responsible for the money still owed on my car. So that means the money owed would roll over into my new car payment making it about a $600-$700 payment. HOW ABOUT NO! The first time I spoke to someone was after my second or third visit (after my near death highway experience). I am on visit six now and I am still being told that nothing can be done. Besides my life being on the line every time I drive my car because who knows what issue is going to happen, I pay $300 plus dollars every month for a defective vehicle. I lose money out of my check or waste my vacation time because I have to take time off of work to travel 35-40 minutes to and from (depending on traffic) to have my vehicle serviced over and over again. I lose money out my pockets because now I have to return a rental car with a full tank of gas each time. This does not include the money I spend on the gas while driving the rental car for like a week each time because the Jeep Service Department is made up of INCOMPETENT service advisors and technicians. Let’s discuss the Jeep Service Department. My first car issue was the clock spring in my steering wheel being defective and needing to be replaced. After having my car for almost a week, I don’t hear anything from anyone in the service department. I call them and I am told my car has been done for about a day. So I leave work EARLY to make sure I get there before they close and I get my car back. I’m driving home and I hear the same noise that my steering wheel was making in the first place. I take my car up there the next day and was told I don’t know why your car was given back to you because the part is on back order and your car was never serviced. Okay, so you’re telling me that I was driving around with an improperly working, still damaged steering wheel, AGAIN, on the highway. For those of you who don’t know the clock spring is what stops your steering wheel from just spinning in circles. It’s what allows your steering wheel to turn left and then back to the right without it making a full circle. ARE YOU KIDDING ME Jeep Service Department. I’ve NEVER had a GOOD experience with Jeep Service Department. Every time I’ve been there they somehow found a way to SCREW UP. This week I took my car there on Monday morning. I was informed Monday evening that the airbag sensors were bad and new parts had to be ordered. I was told my car would be done Wednesday evening. I did not hear back from anyone (AS ALWAYS) informing me my car was done so I called them around 4:00pm on Wednesday. A service advisor told me your car is being worked on and will be done by close of business and that I can come the fol