Faulkner Buick GMC

One week after I brought my used car the sunroof switch broke and the brakes started grinding. Took 3 weeks to fix the sunroof and they refused to fix... the grinding twice. They pointed out the problem but wont fix it. They didn't fix the shaking in the sunroof. It rattles. And even though the gave me new fix the tires are almost bald so I have to take it back again. I have a service contract but I question the 160 point service check they advertise on used cars. My car was returned dirtier then I gave it to them and I have unlimited washes. They didn't even clean up their footprints in my car. So much for detailing.

I bought my used truck from this dealership. 2 weeks after my purchase I ran into many problems I needed to fix on it. Upon bringing it in for the first... service they told me a list of problems that was wrong with it including a plug in the side wall of my tire (very dangerous) which they sold to me like that and then made me pay for the tire anyway. I had brought it in for a horrible noise it was making and they told me my starter was bad and they checked my flex plate and it was fine (they charged me for this diagnosis). So I brought the truck home and had a certified mechanic replace the starter because it was much cheaper, only to find out the new starter did not fix it. My truck wouldn’t start now so taking the starter out i saw the new one was all chewed up, turned my crankshaft around to inspect the flex plate to find it COMPLETELY CHEWED UP WITH TEETH MISSING IN MULTIPLE SPOTS. So whatever “technician” looked at my truck obviously never looked at it. Now I’m down 2 starters and need my flex plate replaced and all the the service writer had to say when I called was that it was all my own fault. I also sent an email to the sales guy I bought it from listing all the things gone wrong in such a short amount of time (owned it for about 5 months now) and all he said was he would send the email to someone hire up and that was weeks ago and I still have not gotten an answer back. Overall this dealership sold me a lemon and have been absolutely no help it trying to get it fixed and now I have resorted to taking it to a new dealership. DO NOT take your vehicles here they charge you for work they didn’t even do and don’t answer when you ask for help with problems THEY SOLD IT with.

I'm your typical person who equates dealing with car dealers as favorably as being beaten with a sledgehammer. It's been torture for consumers for many... years. Luckily for people like me the internet has streamlined the process (if you prefer it that way) to where you can handle the bulk of the transaction before having to go to the dealer to kick the tires. I basically want the finances done before I ever leave the house. Then if I go and like the car I can almost just sign and get out of Dodge(or Buick in this case) and leave behind all the staring salesman that look at you like chum as soon as you walk through the door. So bottom line we started the transaction through email and indicated that we wanted to have the financing approved and set before we came for the test drive. They had no problem with that. The manager called after we did the online application and gave us our options. We then set up the visit. Everyone was pleasant, even the guy at the greeting desk. We did the test drive, dealt with the dreaded finance guy, who was also pleasant, added a warranty which was presented very easily and cleanly, signed the deal and got out without any hassle or pressure. Maybe some people prefer the old school way of visiting the dealer and test driving first, then sitting with all the relevant actors, but again I want to be there as little as possible. Basically sign and drive. That's what we asked for and they delivered with smiles all around. I would recommend to a friend.

Average: We found the sales person to be dedicated to selling the car we asked about, I'll leave that there.... Recalls on the car had not been resolved... as we had been assured they were. Finance was aggressive with pushing the extended warranty, seemed they were taking the 7 no approach seriously. When dealing with the Service division (to resolve the recalls) we've only experienced wonderful customer service.

Paul Rosenberg was an excellent sales associate. Very helpful in trying to match vehicle to my needs. Very honest and responsive. I've been looking at... many different types of cars, visiting many dealerships and Paul stood out from all of other sales associates I have been in contact. Highly recommend dealing with him if looking to buy a GMC or Buick.

We were lied to by the internet and in-house sales people. When asked them to make things right, we were ignored. The internet sales person told us that... "we stand behind our vehicles" - yes, watch you drive away and laugh knowing they will do nothing to help when you find out you were deceived.

Everyone was very friendly, were not pushy, had an upfront great price, and gave us a decent value for our trade in. I have to say that this was the... BEST car buying experience and will be doing business with your company again!!!

always satisfied with service dept - turning in leased vehicle and transitioning to new lease went very well

Steve Camucio was a great salesman Nice clean place. Good atmosphere!

Very pleased with the service at Faulkner Dealership.This is where I go when in need of repairs on my Buick Lacrosse. Sincerely Lou Kober