Faulkner Buick GMC

Went into Faulkner Buick GMC in Trevose yesterday. Told the sales person exactly what we were looking for and what our max price point was. He showed us a truck that was 11K over our max price and every time I kept saying I told you our max price he kept telling me not to worry that he was going to discuss it with his manager. So we took the truck out for a test drive. The truck was littered with trash and the sales person says ohh...don't worry about that our manager was driving this truck and that is just his trash. Really???? We decide we like the truck and go back in thinking that he was going to go down in price because every time I brought up the price point I was told not to worry. What a waste of our time this was!!!! Hey Troy....the right thing to do would have been to tell us there is nothing in your fleet within our price and that you would be on the lookout for when something comes in and not to show us a truck that you knew was 11K over our max budget!!!!

Went into Faulkner Buick GMC in Trevose yesterday. Told the sales person exactly what we were looking for and what our max price point was. He showed us a truck that was 11K over our max price and every time I kept saying I told you our max price he kept telling me not to worry that he was going to discuss it with his manager. So we took the truck out for a test drive. The truck was littered with trash and the sales person says ohh...don't worry about that our manager was driving this truck and that is just his trash. Really???? We decide we like the truck and go back in thinking that he was going to go down in price because every time I brought up the price point I was told not to worry. What a waste of our time this was!!!! Hey Troy....the right thing to do would have been to tell us there is nothing in your fleet within our price and that you would be on the lookout for when something comes in and not to show us a truck that you knew was 11K over our max budget!!!!

Would not trust them, tried to buy a Buick TourX and they said that do not accept out of state credit unions. So that means they do not accept Navy Federal or Pentagon Federal. Really what they were saying is " we won't be able to manipulate the APR if you use a credit union and we're pretty sure we can sell the car to someone else". I've worked in car sales for a couple years in the past and I knew when they said that they cannot except out of state credit unions, that was a huge lie. They can but were not going to. I promise this place hold points like crazy. I'd go elsewhere if possible.

Marc Handelsman was very helpful. At first I didn’t think I was able to get approved but his team and him helped me get approved and I was content. Love the service and will recommend anyone to go if they need a car. Thanks !

Went to the dealer to purchase 2018 Sierra 1500 sle. Was real polite to me until it was time to neogaite a price. DID NOT BUDGE AT ALL!!! You either pay what there asking for or wont sell at all. If your looking for a deal on a car dont go here!!

DO NOT BUY A CAR FROM THESE SCAMMERS!!!! Called them five minutes before they were closing - told them I wanted to purchase a vehicle - of course, typical salesperson response "YES, we have the vehicle available!" I got my loan, check made payable to their establishment - less than 12 hours later (overnight, mind you) MYSTERIOUSLY.... the car somehow was sold??!!!! SCAM...SCAM...SCAM... I would have given ZERO stars but that is not an option. All they had to say was, sorry, that car sold when the initial phone call was made! They even ASKED for the VIN and put me on hold to CHECK it! I'm pretty sure that is just false advertising if not flat out lying. Save yourself the hassle and go elsewhere.

Was interested in buying a used car from this dealership and was in communication with a salesman and set up a time to take a look at the vehicle. I live about an hour away from the dealership, but didn't mind the drive because I was very interested in the car. I had a friend drive up and meet me there as well to help me out with the car buying process. Once we arrived, I asked for the salesman I had been talking to by name and someone else brought my friend and I to a desk and explained that the salesman I had been in contact with works from home and he would not be there. We were then sat at a desk for a couple of minutes while another salesman tries to find the keys of the vehicle we were going to look at. He then comes back only to tell us that the car had been sold about 2 hours prior to us showing up. The problem with this is that I was emailing the original salesman about the cars availability while on my way to the dealership and he had not mentioned anything about already selling it. He seemed like he couldn't care less and just wanted us to leave. Wasted money on tolls and gas and wasted my friends time, who drove almost 2 hours to get there. Very rude salesman and communication must be horrible amongst the team there. Do not recommend this dealership to anyone at all.

I purchased a pickup truck at Faulkner Buick GMC Feasterville-Trevose on 9/24/20. It was far from my house, but they had the vehicle I wanted for a decent price. All the salespeople, managers, and finance people were very respectful. I had to work with 2 salespeople due to one being on their day off the day I came in, and then returning the following day when I picked the car. I also had to work with both the new car manager and used car manager. Unfortunately, on the day I picked up the vehicle, it had to be in the service department for a few hours which resulted in me being there for a few hours, and not being able to inspect the vehicle before the service department closed that day at 5:00pm. When the salesperson notified me the vehicle was ready just before 5:00pm, the car was dirty, unpresentable really for such an expensive car. I notified the salesperson that the car would need to be cleaned before I could take delivery, pointed out the flaws, and he drove it back to the detailing shop. 30 minutes later, he returned and handed me the keys. He said the detailing shop went over it again. I had run out of time that day after being there for almost 4 hours to pick up the car, and I drove it home. When I got home I put my belongings back in the car, and to my surprise, THE CAR WAS STILL DISGUTING. Take a look at the attached pictures and decide for yourself if that is how you would want to drive home after purchasing a new car. There were spilled drinks in the cupholders and door panels, dark stains and food on the seat, a mark on the headliner, and scuffs all over the exterior of the car. I immediately emailed the salesperson and notified him that the condition of the vehicle was unacceptable, the same day I drove it home. The following day, he and the used car manager called me back and said there is nothing they can do, and that customers should take care of this before delivery. Recall I told the salesperson before delivery already and he said the car was good to go. I spent the following evening cleaning the car myself, and fixing all the other problems they had sold the car with, like a missing piece on the glovebox and a bent sidestep/running board. It took me hours to clean and recondition it, something the dealer said they had already done. It doesn't make sense to me why Faulkner GMC would not add a happy customer to their portfolio, and offer me a rebate to get my car detailed, or make the situation right in some other way. I would have been genuinely impressed and written a much different review if they had immediately called me back, eager to make make the situation right. Unfortunately for everyone, they decided not to. Thank you for reading

I purchased a pickup truck at Faulkner Buick GMC Feasterville-Trevose on 9/24/20. It was far from my house, but they had the vehicle I wanted for a decent price. All the salespeople, managers, and finance people were very respectful. I had to work with 2 salespeople due to one being on their day off the day I came in, and then returning the following day when I picked the car. I also had to work with both the new car manager and used car manager. Unfortunately, on the day I picked up the vehicle, it had to be in the service department for a few hours which resulted in me being there for a few hours, and not being able to inspect the vehicle before the service department closed that day at 5:00pm. When the salesperson notified me the vehicle was ready just before 5:00pm, the car was dirty, unpresentable really for such an expensive car. I notified the salesperson that the car would need to be cleaned before I could take delivery, pointed out the flaws, and he drove it back to the detailing shop. 30 minutes later, he returned and handed me the keys. He said the detailing shop went over it again. I had run out of time that day after being there for almost 4 hours to pick up the car, and I drove it home. When I got home I put my belongings back in the car, and to my surprise, THE CAR WAS STILL DISGUTING. Take a look at the attached pictures and decide for yourself if that is how you would want to drive home after purchasing a new car. There were spilled drinks in the cupholders and door panels, dark stains and food on the seat, a mark on the headliner, and scuffs all over the exterior of the car. I immediately emailed the salesperson and notified him that the condition of the vehicle was unacceptable, the same day I drove it home. The following day, he and the used car manager called me back and said there is nothing they can do, and that customers should take care of this before delivery. Recall I told the salesperson before delivery already and he said the car was good to go. I spent the following evening cleaning the car myself, and fixing all the other problems they had sold the car with, like a missing piece on the glovebox and a bent sidestep/running board. It took me hours to clean and recondition it, something the dealer said they had already done. It doesn't make sense to me why Faulkner GMC would not add a happy customer to their portfolio, and offer me a rebate to get my car detailed, or make the situation right in some other way. I would have been genuinely impressed and written a much different review if they had immediately called me back, eager to make make the situation right. Unfortunately for everyone, they decided not to. Thank you for reading

Called Gmc service Dept & spoke to Pat Duffy about problem I was having, told me to bring in immediately dropped my suburban off & within less than an 1/2 hr. was on my way with a brand new loaner. He & Dave Malinowski took excellent care of me . That’s what customer service is all about !! I should know I myself am in the service industry. Thank you Faulkner for having people like that represent your company! Sincerely Bill H