Reviews
Write a reviewService Customer
It was the 1st time being at a service dealership and nobody was screaming at customer service about something. I couldn't believe You just pull up to the door and somebody opens it and then somebody comes to Me while still in the car and asked what I needed. It was a very relaxed waiting room with TV,coffee,cookies,candy and restrooms. We were there for about an hour and somebody came up to Us and explained what was done to our car and took us to the counter for paperwork. The best part was, We didn't have to pay anything. Until next time, Thank You, Jim and Tina
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Sales Consultant!
The Sales Consultant who assisted me, Brian Lasky, was able to show me the exact vehicle I was interested in and answered all of my questions in a precise way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
We have been getting our cars seviced at Faulkner for the past 8 plus years. Joe C. has taken great care of us along with the service team. Because of that we decided after 11 years of buying our cars at another buick dealership we would give Faulkner all of our business. In the past we spoke with Chuck so Monday when we dropped our Regal off for service we spolke with Chuck and before we knew it we were leaving in a new Enclave. Chuck was Great he did not pressure us. He just did his job and we have already recommended friends to go see Chuck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Faulkner is still the king of car dealers
Initially we had a few "bumps in the road" with agreeing on the dollar amounts that both parties could agree upon, but eventually we worked out the figures that were acceptable to both sides and within a few hours I drove out with my brand new 2015 GMC Terrain and I love it. Back in the day my parents bought all of their cars from Mr. Henry Faulkner and the Faulkner tradition is still intact and moving forward you will now have 3rd generation Faulkner family shoppers. Michele Marks Sholl
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Happy Family
Mr. Mullen was extremely helpful and worked to meet our needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Recent Service at Faulkner Buick
My recent service at Faulkner Buick was great. I was kept aware of the repair situation and, when it was obvious that the repairs would require that my car remain there overnight, I was given a loaner car. All repairs were completed to my satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Buying a car
Everyone at the dealer was awesome, very helpful, explained everything and made having to get a car a pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mrs. and Mr. McGinley
Our car was in for some maintenance, and an oil change with a state inspection. the car was done quickly and with great customer service. thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service, great staff
Steve Camuccio is a great salesman. He gave us a great price on our lease and provided us with wonder service and is extremely knowledge about the Encore that we purchased. Steve made buying a car painless and there was no price haggling. I never had such a great car purchase experience as I did at Failkner! We will definitely recommend your dealership to friends and family and we will definitely be return customers! Steve was an awesome salesman!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great facility!
Friendly staff and excellent service. Work performed timely and professionally.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase