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Thomas' Chevrolet has serviced my vehicle well for the past 5 years. It's the only repair shop that I have used for this auto. The score for Quality... of Repair would be 4.5 if that rating was available.
Oil change and inspection was completed very efficiently
it took a while to get the part in, (China made) not U.S. the dealerdhip was able to install it and everything is good.
I purchased a new vehicle which shortly after had major issues. These issues were covered by warranty but quickly snowballed into repairs completely unrelated... to the original problem among improper fixes to the leak. A water leak soaked the interior and continued to as the service dept. did not want to give me a rental while the looked at and attempted to fix the leak, which took three times and is still an issue. They damaged my seats, carpet, paint, headliner and dashboard. All from a "simple" repair of a window seal. The service manager was lying to the GM rep stating my seats and carpet were never wet, when the service order written by them clearly stated everything was wet. They now are refusing to properly replace and fix parts that were damaged by water. Now i have a huge concern for mold as the truck was never dried and has been soaked for months on end. My electronics are also wet and the headliner is stained....long story short they are saying oh well take it up with GM the Thomas is not going to replace anything else. They do not stand behind their sales nor do they care to satisfy customers. They only seek to get you in and out at their convenience (i have made 7-8 separate trips for this issue). I would not recommend buying anything here based soley on their service dept. I regret my decision of buying a truck from them and would give them zero stars if I could. I could not even get answers from the management there until I went to a corporate level.
The service repair personnel are very good. Matthew, our service person is always very helpful.
Be aware of false pricing on website. Old Bait and switch tactics. Just not for me, you’re better off not dealing with them. Service department is absolutely... terrible - if you want to wait2. Hours for an oil change this place is for you.
What a great experience. Everyone made you feel like family as soon as you entered their impeccably imacculate facility. We had been to 3 other Chevy... dealerships prior to arriving at Driver's , they offered the best pricing and more importantly did not rush you to make a decision. What was most impressive was that after the sale was complete our salesman MARK Thompson came out to the vehicle with us and helped us pair our phone to the vehicle. He also introduced us to the Onstar features of the vehicle. Thanks for the great service.
From the time I arrived at the dealership and the time I left with a new car, I was impressed by the friendly customer service and honest sales staff!... I highly recommend shopping for a Chevy with Thomas Chevrolet!
they are friendly and helpful and go out of their way to have great customer service. They inform you of everything with no pressure.
The employees are alway friendly and courteous no matter the department. We always feel we get the best deal. We love this dealership.