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Scott Kia of Springfield

(1,571 reviews)
Visit Scott Kia of Springfield
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(1,571 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scott Kia of Springfield from DealerRater.

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Couldn’t have done a better job!

Couldn’t have done a better job! Satisfied with all the work that was done today.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your 5-star rating means everything to us! We’re so happy we could exceed your expectations.

Pedro wag great to work with.

Pedro wag great to work with. He was effective in assisting my decision to lease a new KIA from the Scott Auto Group. Efficient, courteous and knowledgeable.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your high regard is the best compliment we can ever receive. Your confidence means everything to our dealership team. We are thrilled to be your chosen dealership, and we are celebrating this review with gratitude for your business, Jbracken9!

The place was clean staff was friendly proficient

The place was clean staff was friendly proficient courteous and knowledgeable and the wait time was doable. Overall a good experience

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your high opinion, Jmason. Thanks for sharing your stars with us.

The dealership is very professional and gets the job done

The dealership is very professional and gets the job done in a timely fashion, they are very knowledgeable

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your high opinion. Thanks for sharing your stars with us.

They did a good job and I was reminded that the filters

They did a good job and I was reminded that the filters need to replace. I think they check all the parts on the car.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your stars and for sharing your experience with others. We look forward to welcoming you back.

Chris has always been an great help for me.

Chris has always been an great help for me. He is why I come back.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

That's precisely our aim. We appreciate learning that Chris hit our goal and earned your high opinion. Thanks, Paulettebowe8966, for the 5-star feedback.

Service staff helpful and polite.

Service staff helpful and polite. This is the third vehicle i have purchased from this dealership.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

We take our customer reviews to heart, so we're super grateful to have earned your trust. And we're pretty happy to get all your stars too!

Great experience always in the service department.

Great experience always in the service department. Done ahead of schedule, return the car all cleaned up, and offered a discount!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's our goal. Thanks for taking the time to share that we earned your high mark for excellence. We're celebrating you.

Had my first service and was delighted to be done much

Had my first service and was delighted to be done much earlier than I was told to expect.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

What a compliment to learn that we've earned your confidence and 5 stars. Thanks for sharing your experience with others— we value your feedback.

Caroline was a delight.

Caroline was a delight. I felt like my best friend was helping me pick out the perfect car. No pressure and no hype, honest and friendly- she operates like a consummate professional making an experience every other dealership should study.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Your review is fantastic, Matt. It lets us know we've met your expectations and earned your trust. Your car purchase should be a professional experience, and Caroine places tons of effort toward making the process enjoyable and easy. It's terrific you felt it. We value your recommendation and stars.