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Conicelli Toyota of Springfield

(2,349 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 11 awards
2016 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (484) 202-5108 (484) 202-5108
Used (484) 202-5107 (484) 202-5107
Service (484) 202-5111 (484) 202-5111

Reviews

(2,349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Conicelli Toyota of Springfield from DealerRater.

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Great buying experience with sales consultant Daryl...

Great buying experience with sales consultant Daryl Garfinkel. Straightforward negotitation. Daryl did a great job following up after sale to ensure the vehicle and dealer installed options were perfect. Eli in finacing was professional and efficient. Everything was ready and waiting at time of vehicle pickup. Signing process seemed like it took just a few minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for the 5-Star Review! We are glad to hear that Daryl and Eli were of such great help. We try our best to make things as easy and pleasant as possible for all of our customers and provide them with excellent customer service. We will be sure to pass on this review to Daryl and Eli. Welcome to the Conicelli Toyota Family and if you ever need anything don't hesitate in contacting us. Sincerely, Lori Conicelli-Hammond.

I have been following Steve Knicks for 15+ years who's...

I have been following Steve Knicks for 15+ years who's absolutely fantastic. Toyota has been the best car that I've been in along with the service that I have had in Springfield. My husband too is now driving a Toyota from Steve!!! Springfield is very lucky to have him back. You will see that the Springfield Toyota dealership will become #1 in the next couple of years, like Conshohocken was when Steve was there! Thank you everyone for all your service & help @Conicelli.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for writing such a positive review about our dealership. Steve is a valuable member of our team and he will be pleased to hear that you hold him in such high regard. We look forward to continuing to work with you and anyone you send our way. Thanks again, Lori Conicelli-Hammond.

I just picked up my new Tacoma Prerunner 4X2 Access Cab...

I just picked up my new Tacoma Prerunner 4X2 Access Cab V6 truck. I am very pleased with this purchase and with the individuals that I interacted with at Conicelli of Springfield. I replaced a 2010 truck of the same type that I was also very pleased with, but the newer version of this vehicle rides and handles much better than the 2010 version. It also has some nice enhancements over the 2010 version. All of these were thoroughly explained to me by Daryl, who also took the time to link my bluetooth phone to the audio system in the cab. Also when going through the financial check out, I received very good extended warranty and other information and advice from Alvin who was very polite and efficient during this process. I received a complete set of documents and overall it was a pleasure to do business with this company and the personnel there. I will come back and visit them in the future for additional auto needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Congratulations on your Tacoma Prerunner! We are happy to hear that you are enjoying it and that you were very pleased with our staff during your visit. We try our best to make our customers happy and make sure that they leave knowing absolutely everything they need to know so that they feel happy with their purchase. Our customers needs will always come first at Conicelli Toyota. We look forward to serving you again in the future and don't forget to follow us on Twitter and like us on Facebook for exclusive discounts. Sincerely, Lori Conicelli-Hammond.

Great deal

Got a great deal on a Preowned toyota. Very helpful and quick process I was in and out

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for reviewing our dealership. I'm happy to hear that we were able to find you the preowned toyota that you were looking for. If there is anything we can do for you in the future please let us know. Thank you for reviewing our dealership! Lori Conicelli-Hammond

Used Camry love my car

I just purchased my car last week. I really like my car. It was really easy buying from this deler. I felt no pressure from them. Mike was very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Here at Conicelli we always want our customers to feel like they are part of the family and leave happy with the car that they were looking for. I'm glad that we were able to do this for you. If there is anything you need in the future I hope that we can help you again. Thank you Lori Conicelli-Hammond

Wait 1 hour for sale rep. (we had an appoitment.) No one...

Wait 1 hour for sale rep. (we had an appoitment.) No one wanted the keys to the car I was turning in. It took 1 HOUR for someone to put my license plate on. After I had asked 5 salesmen for help. Waited 2 hours for finance person. The only time my husband got any help was when he said he was leaving. The only person who was of any help was the woman answering the phone. I will NEVER use your company again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Dorothy, we appreciate you taking the time to bring this experience to our attention. We value our customers and pride ourselves in providing the best customer service and want all of our customers to leave satisfied. However, it seems that you did not perceive that on your visit. I would love for you to contact me so we can speak further about this matter and continue to earn your business. Sincerely, Glenn Beck, General Manager – 610.690.6000 × 5001

My credit is not so good but needed a car. Michelle did...

My credit is not so good but needed a car. Michelle did everything she possibly could to make sure I left with a vehicle that met my needs and had the payment that I could afford. Not only did I leave with a car, but also had the best experience with Michelle!! I recommend Michelle and Conicelli to anyone looking for a car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for your 5-Star Review! We are so glad that Michelle was able to help you get exactly what you needed. We always put our customers needs first and cater to their wants. We look forward to continuing to help you and anybody you send our way in the future! Thanks again, Lori Conicelli-Hammond

I bought a Toyota Prius v Five from Conicelli Toyota of...

I bought a Toyota Prius v Five from Conicelli Toyota of Springfield a couple of months ago. I'd rate my overall buying experience as surprisingly pleasing. Joseph Unterkofler, the sales executive, took up my case and won me from the word 'go'. I really appreciate his willingness to go out of his way to answer my questions and offer help; even if it meant servicing my calls outside of his working hours. That to me, is truly remarkable. Joe's attitude and professionalism, I'm sure, is reflective of the quality of service and culture at Toyota Conicelli. Hats off!! I'd recommend the Conicelli of Springfield to anyone looking to buy a new car. Give it a shot, you won't regret! Oh and one more thing - their pricing is also one of the best in town!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

We would like to congratulate you on the purchase of your Toyota Prius v Five! We strive to make sure each customer has an incredible experience and we're happy to know we could help you. Joseph will be excited to hear about your visit. We will continue to work hard toward providing you the very best service possible in the future. Thank you for this great review. We are honored to have you as a customer. Sincerely Lori Conicelli-Hammond

All and all, as good as car buying can be

Steve Fanelli was great- informative, friendly no high pressure selling. Truly, a nice place to do business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I'm happy to hear that Steve Fanelli was so informative and was able to show you that buying a car doesn't have to be a stressful and high pressure situation. If there is anything we can do for you in the future please let us know. Thank you for reviewing our dealership! Lori Conicelli-Hammond

excellent

overall good service and great saleperson, Joe. We will be back for another car in future. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to review our dealership. I'm glad to hear Joe was able to help you find the car that you were looking for. If there is anything we can do for you or your wife in the future please let us know. Lori Conicelli-Hammond