I leased an Altima here 3 years ago, at the time of signing, I asked for Wear Care and Tire and wheel protection added into my lease. I wanted these packages... because of my experience with leasing vehicles prior I wanted to be covered at the time of Term. I was lied to and taken advantage of (stolen from). Instead of selling me wear care the sold me Term care which I guess was more profitable for the dealer. I returned my car to Nissan at the end of my lease and was hit with a 1200 bill from wear items. That is how I found out that I did not have wear care. I have called this dealer and even went in and spoke with the non-helpful GM Michael Spina who was willing to do nothing to help. I do not suggest ever buying a car here. I guess I will have to take this up with corporate now.
Drove vehicle into dealership 6/12/2”19 for routine maintenance on my 2013 Nissan Pathfinder. There were no codes or lights on the vehicle. I went to get... fluids checked and roped off if needed. I was contacted by service manager Julian and informed that I would need a transmission replacement! I inquired as to how this could happened in a matter of moments after dropping the car off. Julian then advised that he found a “code” after diagnosing the vehicle without my knowledge or consent. I immediately told him to seize any further activity with my car and I came back to pick it up. $190 later, I was reunited with my vehicle, and 2 hours later my transmission was blown !!! The next day I contacted Julus and Ted Loughead and informed them of what happened the prior day. I was contacted back by Ted loughead only to be blamed for what happened. He even had the audacity to ask me to admit guilt of something that was not true, so no only does this dealership lack capable mechanics to advise and service vehicles, it blames the customers for this ! I could have taken my care to a mom and pop shop instead of NISSAN if I would have known this is the treatment I would receive.
I was driving to the dealership (about 1 hour away) and was told the manager was holding the keys of the vehicle. While on the road, I received a call... that the vehicle was sold. They are unprofessional and liars - DO NOT TRUST.
I do not recall ever having a worse experience at a place which buys and sells items and interacts with consumers and this is why. I was interested in... a 2018 Nissan Pathfinder and spoke to them on Monday morning during the President's day weekend about the availability of a certain vehicle. When I headed out of my home, the vehicle was still there. However, before reaching the dealership, a person from the dealership called and informed me that they had sold the vehicle. Because I was driving I couldn't talk at length and therefore when I reached my place of work about 30 minutes later, I called to confirm that it was the vehicle I was interested in and they indicated as much. Later in the day around 6 p.m. as I was headed back, I was checking the inventory at nearby dealerships one last time and saw that this vehicle was still available on all sites, including their own website (see picture). I dropped an email trying to confirm if the vehicle had indeed been sold or not because things often do fall through (e.g. financing couldn't be arranged or something else). A few minutes later, a person called me identifying himself as calling from Loughead Nissan and sternly demanded that I stop enquiring about the vehicle and added that the vehicle was being sold today for $30,000. Apart from the fact that it's impossible for a vehicle to sell at more than the list price ($29,130), I am truly shocked at how rude the person were. I am not the kind of person who takes offense easily but being rude with a customer for enquiring and then lying about selling a vehicle for more than the list price is SHOCKING. I had inquired about the availability of the vehicle only twice in the day - once via email and once via phone - and in both of those instances, the vehicle was still available on their webpage. If they really don't want to be "bothered" by their customers inquiring about their vehicles, they should do a better job of keeping their inventory more up-to-date. I am not sure who the person making the call was but behavior like this should not be tolerated and at a minimum, the person ought to be taught some customer-service skills. Again, if one thinks I am being unduly harsh one can see the many positive reviews that I have written for other dealerships such as Murray Kia of Conshohocken and John Kennedy Subaru.
Prices looked good, but I've been "fooled" by added fees at other places and sure enough...a $1,295 fee for the "pre certification" process. Fortunately... I was on the phone and didn't travel there to get disappointed. The sales rep said it showed on line. I didn't and can't find it. No good...double timing.
Went to BUY 1 of 2 Nissan Rogues advertised 17,800 & 17,600 online. But you got to pay the unadvertised Extra $1200 for Certified Pre-Owned Dang ! If... I only knew that before driving from Woodhaven Rd in NE Philadelphia through the double whammy southbound rush hour traffic jams of Center City and South of the Airport to the Blue Route Exit
They did a diagnostics on my car & told me what codes came up, so i said i have a extended warranty on my car, i told them the name of the company &... they said ohh, i never heard of them & we only deal with Nissan Extended warranties !!! Wow , Nissan suppose to deal with All Warranty companies , but i see this dealership doesn’t & the Other Nissan Dealerships does!'!!!!
Part 2/2... So let's break it down, when purchasing a car here, or anywhere, please keep a record of the prices that are listed online. Call and ask about... the details ahead of time so you're aware. Everyone has cell phones, so have someone take pics to make sure the car you're driving out to see, is still on the lot. Be careful that you could be told anything because they want to get you in the door, but make sure the e price is around what you want to pay for that car. 2. The car is not a Certified Pre Owned NISSAN until you pay an extra $1,195 even though it's listed under the CPO section of their site, and it's listed as Certified. (I don't think Honda does the same thing BTW, it's factored into the price). If you ask about the discrepancy, you'll be told "we have lawyers.. who, ya know..." Like Jessie told me. Really??! Ok. We work out a number that's fair. I'm ready to pay cash for the car. They suggest financing through them to beat the rate of my bank. But you know, you guys are "tired", you make "mistakes", "human error", "lawyers", I don't trust much that you're telling me, so "no thank you". I'm happy with what I've arranged with my bank. Greg, the financial consultant, takes us to the other room to sign papers. It's clear to me that I have to ask even more questions and triple check everything. He breaks out a pamphlet about all this extra stuff you can buy to protect the car. Windshield stuff and other products. He says he's not going to waste my time selling that stuff because you don't need it. He said that I do need this comprehensive warranty (bumper to bumper) that covers the car for the next few years. He tells me that only for $2,200, I can get the warranty. I decline. We sign some more papers and he says, "look if you want to get this warranty, I'll give it to you for $1,200." How'd it jump from $2,200 to $1,200 in 3 minutes?? I contemplate it, but I passed. We revisit this a third time when he says I could get the warranty for $1,000. I'm sitting here with my mind blown. Now I feel like you're trying to squeeze extra dollars out of me. I really hoped this process would have been a happy one, but needless to say, it left a really bad taste in my mouth. So if you go, don't pay full price for the comprehensive warranty because I learned that they're AT LEAST able to shave $1,200 OFF of the price if you wait a few minutes. No one wants to feel like you're being "played" or "hustled", that's exactly how I felt. UNBELIEVABLE. The process was so overwhelming for me, I could not stop crying. My friend thought it was because I was excited about my new car. It may have been that coupled with the fact that I have this great car and poor service that I don't know if I'll regret my decision later because obviously I don't feel comfortable or know what to believe. No one should feel like that when leaving the dealership. This is my fourth Nissan Altima, by the way. They are great cars! This is my first time buying from Loughead, and my last. What a learning experience this was. Shop around and stay away.
It took me many test drives at different dealerships before purchasing my 2012 Nissan Maxima. I went to Lexus, Acura, Honda, and Toyota prior to purchasing... my Maxima. I deal with Tom Palmer at Loughead over several months before buying. The experiene with Tom was excellent. He never pressured me during the process. I finally purchased the car in August of 2012 and I love, love, love my Maxima and this dealership. I take my car there for maintainance and always stop in to see Tom, who treats me like a friend. The service is excellent. I highly recommend this dealership and Tom Palmer. A lot of dealerships treat you well during the sales process -- Loughead treats customers well for the life of the car.
I wrote a scathing review of Loughead Nissan on August 13th, 2015 about my experience. At the time I hadn't known all of the details involved in my particular... case. However, I took to several review boards. The President himself called me in to discuss my matter, and he really took his time and went step by step. Through no fault of theirs, things went awry. The deal fell through, really based on steps that I took following receipt of the Swap Program offer. For example: The Swap Program is for individuals that have been paying on a loan for a certain period of time. During that period between them mailing it to me and actually going in; I refinanced my car. This made the opportunity null and void. Furthermore, it is for individuals with one car loan...I co-signed on my girlfriends car loan. Again, nullifying the process. However, the computer nor I could know that this would happen. Ted Loughead was a stand up guy and called me in as a man and we talked...for a couple of hours. There were a few other unforeseen issues, but I just want to recant my earlier review. I learned a lot from this, and Ted Loughead. My apologies sir!