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4.0
17 lifetime reviews.
  • Excellent Dealership and customer service

    It took me many test drives at different dealerships before purchasing my 2012 Nissan Maxima. I went to Lexus, Acura, Honda, and Toyota prior to p...


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    It took me many test drives at different dealerships before purchasing my 2012 Nissan Maxima. I went to Lexus, Acura, Honda, and Toyota prior to purchasing my Maxima. I deal with Tom Palmer at Loughead over several months before buying. The experiene with Tom was excellent. He never pressured me during the process. I finally purchased the car in August of 2012 and I love, love, love my Maxima and this dealership. I take my car there for maintainance and always stop in to see Tom, who treats me like a friend. The service is excellent. I highly recommend this dealership and Tom Palmer. A lot of dealerships treat you well during the sales process -- Loughead treats customers well for the life of the car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • THE PERFECT STORM

    I wrote a scathing review of Loughead Nissan on August 13th, 2015 about my experience. At the time I hadn't known all of the details involved in m...


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    I wrote a scathing review of Loughead Nissan on August 13th, 2015 about my experience. At the time I hadn't known all of the details involved in my particular case. However, I took to several review boards. The President himself called me in to discuss my matter, and he really took his time and went step by step. Through no fault of theirs, things went awry. The deal fell through, really based on steps that I took following receipt of the Swap Program offer. For example: The Swap Program is for individuals that have been paying on a loan for a certain period of time. During that period between them mailing it to me and actually going in; I refinanced my car. This made the opportunity null and void. Furthermore, it is for individuals with one car loan...I co-signed on my girlfriends car loan. Again, nullifying the process. However, the computer nor I could know that this would happen. Ted Loughead was a stand up guy and called me in as a man and we talked...for a couple of hours. There were a few other unforeseen issues, but I just want to recant my earlier review. I learned a lot from this, and Ted Loughead. My apologies sir!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • THE WORST

    I was sent some paperwork in the mail about the 'Swap Program' through Nissan. I was preapproved for up to $39,000. The mail stated that my car pa...


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    I was sent some paperwork in the mail about the 'Swap Program' through Nissan. I was preapproved for up to $39,000. The mail stated that my car payment per month was about $600, and I could swap my car for a lower payment at Loughead Nissan. On 08/11/15 I went because I was interested in seeing the new Maxima and Murano. Eileen was nice enough and talked me into letting them run my credit because they could switch me into a lease. After running my credit, she stated that my credit was strong enough, but my cash flow wasn't. This puzzled me as they stated that I was paying $600, and they were cutting my payment by a couple of hundred dollars. So she asked if my girlfriend would co-sign, because that would be enough. After 'she' spoke to my girlfriend and assuring her that it would happen...she agreed. The next day we arrived at 10:00am with her pay stubs. They ran her credit and said that it would take a few seconds. After a half an hour they said that it would take longer, so I said that they could call me when everything is completed. They never called me back. I received an email from Eileen that was just a general email. The next day I received a call from Nissans customer service to ask how was my experience. I told the woman that I didn't know, as I haven't been called. She said that she was going to inform them immediately. I still haven't received a call and today is 08/13/15. I just have a real issue with running both of our credit for nothing. Its as if they are purposely trying to hurt people.These salespeople will lie for no reason whatsoever. I have a 2010 Infiniti I didn't need a 'Swap', but I deserved a call back.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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