Faulkner Hyundai

I was treated poorly, experienced poor communication, and ultimately had my car towed elsewhere after my car being there for two months.

They had the car. Priced it fairly. Provided an excellent buying experience. Spent the time after purchase to sow Me how to get the most out of the feature package.

I was helped by Katherine at Faulkner Hyundai of Philadelphia - she was such a pleasure to work with! She was kind and transparent throughout the entire process - she was never pushy, yet always consistent in delivering the best help and service. I felt she was trustworthy from the start (I have went to other dealerships where it?s obvious their motive is to push sales which was the opposite of what I felt here). She ensured to make sure I was taken care of, even during the time she was out of office. Katherine was very knowledgeable and communicative. I highly recommend going to her when shopping for a car?I know I made the right choice to shop at this Hyundai dealership.

Needed catalytic converter replaced . Under warranty. I work dropped off night before for 730a appt. Car not done until Tuesday. No rental offered . Could have thrown in an oil change or alignment . Why did it take so long. Very inconvenient

Took vehicle to Faulkner for catalytic converter replacement ( under warranty). It took 3 days to get the part replaced. I work full time. No rental offered for me to use during this time . Not even an oil change or tire rotation offered as service recovery.

Bought my 2022 Accent from Faulkner. The few warranty repairs I needed were done expediently and correctly. Service Dept has always been accommodating. Highly recommended.

Setting up the service appointment I let them know that a window switch on the driver's door fell off. So, I think the switch panel must be ordered and received to the time of my appointment. They had 2 weeks for that. Instead, I just came to hear that the part will be ordered and a new appointment will be set up. So, I have to spend another half a day, fuel for driving and cleaning my car thereafter, because they do not use disposable sit covers. Very sad!

Steve provided direction and guidance during our selection of an automobile. His energy and warmth was outstanding. I will refer friends and family to Steve

I had a good experience at Faulkner - straightforward communication and negotiation and generally made the car purchase pleasant and easy.

Everyone we dealt with was knowledgeable and helpful We called after we got the car and John answered all of our questions