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Reviews

(1,496 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Faulkner Hyundai from DealerRater.

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Mr. Steve was very welcoming to me when I arrived.

Mr. Steve was very welcoming to me when I arrived. Waiting area was very clean, nice set up. Great hospitality offering snacks & something to drink while you wait for service. When everything was done Mr. Steve came & talk to me about my service that was done on the car & also my concern about my passenger back right tirer. He also was very knowledgeable when given me Tirer information & where the pressure of the tires should have when driving. What I loved about Mr. Steve personality is he was very pleasant, smile on his face greeting when I came & when he walk me to my car & gave me the keys when the work was completed. Also, he said if I have any issue with the car or tirers, feel free to contact him or the deal ship back. He gets the employee of the day. Rate Mr. Steve 100 in my book & would refer a friend or family member to Faulkner Dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I went in for my check engine light.

I went in for my check engine light. I was going to wait for my car but they informed me that it may take a while. Then they offered to drive me home because I didn't have a ride back. They called me later to tell me the status of my car and 2 hours later it was finished. Easy check out and pick up process. And as always friendly customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Janet, thank you for your kind review; we are happy to pass along your comments to the team here at Faulkner Hyundai Philadelphia! Please don't hesitate to reach out if there's anything additional we can do for you.

I had a wonderful experience at Faulkner dealership.

I had a wonderful experience at Faulkner dealership. Within 15 mins I had test driven and signed the deal. Friendly courteous staff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had to bring my Accent in to resolve a few recall

I had to bring my Accent in to resolve a few recall issues. Recalls are fixed free of charge, but I was afraid they were gonna do me like Pep Boys with frivolous up charges and add-ons. NOPE. There are plenty of things a mechanic could find on my car, but they simply did the required work with great communication and a friendly, professional attitude.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Matthew, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

The customer service was impeccable .

The customer service was impeccable . Steve was a great help with the servicing of the car and promptly calling me a Lyft. I will definitely recommend this dealership to someone else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Rachlee, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Faulkner Hyundai Philadelphia!

To buy a car is great, there service center takes forever

To buy a car is great, there service center takes forever . They are always busy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The sales person and his team made me feel very, very

The sales person and his team made me feel very, very confident with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Drop off was easy, pick up was even easier.

Drop off was easy, pick up was even easier. Staff was friendly and got me out the door quicker than I walked in. I highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jordan, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Actually seem to care which is rare today.

Actually seem to care which is rare today. Persnable and efficient. Service department great n not outrageously priced. They have never said "oh, you may need this" n try to charge me more. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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This dealership kept me informed the entire time….

This dealership kept me informed the entire time….thank you Steve from the Service Dept. I was provided a rental while they put a new engine in my Tucson which was covered under the extended warranty. Car is running great!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.