Chapman Nissan

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Reviews

4.0
(148 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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4.0

Recall done with excellent service I am very satisfied

Recall done with excellent service I am very satisfied with the work that the service department provided

4.0

Recall done with excellent service I am very satisfied

Recall done with excellent service I am very satisfied with the work that the service department provided

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

I couldn't get satisfactory closure of a sale!

Bad Business practices, and untrustworthy! No one at this location kept their word on calling me back are Emailing back I'm still waiting on warranty refund

1.0

I couldn't get satisfactory closure of a sale!

Bad Business practices, and untrustworthy! No one at this location kept their word on calling me back are Emailing back I'm still waiting on warranty refund

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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4.0

Check-up and oil change

Fast and efficient…..great service and friendly staff especially Dwayne…..the staff keeps you abreast of your vehicle’s progress….they also send you a video after your vehicle is serviced apprising you of it’s status.

4.0

Check-up and oil change

Fast and efficient…..great service and friendly staff especially Dwayne…..the staff keeps you abreast of your vehicle’s progress….they also send you a video after your vehicle is serviced apprising you of it’s status.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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5.0

Great Customer Service

The Nissan Dealership was great in handling an issue I had with my car. They fixed it immediately. They even took us home so we didn’t have to wait while they repaired our car. They even picked us up at our home so we can take our car home. Great customer service. I would recommend them for any issues you may have.

5.0

Great Customer Service

The Nissan Dealership was great in handling an issue I had with my car. They fixed it immediately. They even took us home so we didn’t have to wait while they repaired our car. They even picked us up at our home so we can take our car home. Great customer service. I would recommend them for any issues you may have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kim2466, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Chapman Nissan Kind Regards, Lincoln Overholtzer Owner Loyalty Manager Cell 484-467-0796 loverholtzer@chapmanautogroup.com

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5.0

Great service, did not have to wait long for my annual

Great service, did not have to wait long for my annual inspection and emissions. Courteous representatives as always

5.0

Great service, did not have to wait long for my annual

Great service, did not have to wait long for my annual inspection and emissions. Courteous representatives as always

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Great people helping customers

Great people who are doing everything to help there customers. Great service as well. I would go back again anytime. They took great care of my vehicle while in there shop.

5.0

Great people helping customers

Great people who are doing everything to help there customers. Great service as well. I would go back again anytime. They took great care of my vehicle while in there shop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! Ray, we are so happy to read such a great review about Chapman Nissan Llc! Kind Regards, Lincoln Overholtzer Owner Loyalty Manager Cell 484-467-0796 loverholtzer@chapmanautogroup.com

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5.0

The only dealer that I have used when purchasing my

The only dealer that I have used when purchasing my vehicle. This is my 3rd from this dealership

5.0

The only dealer that I have used when purchasing my

The only dealer that I have used when purchasing my vehicle. This is my 3rd from this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

Service for a new Remote Key

Went to have my remote key to my Nissan Centra checked because it didn't work. Was told it would cost $135.00 to have it reprogrammed but if it didn't work with the reprogramming, I would have to get a new key for $245.00 plus pay another $135.00 to have it programmed. Really? What a racket! Over the years, I bought other Nissan cars but I am not happy at all (Not that you care how I feel).

1.0

Service for a new Remote Key

Went to have my remote key to my Nissan Centra checked because it didn't work. Was told it would cost $135.00 to have it reprogrammed but if it didn't work with the reprogramming, I would have to get a new key for $245.00 plus pay another $135.00 to have it programmed. Really? What a racket! Over the years, I bought other Nissan cars but I am not happy at all (Not that you care how I feel).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

As always professional, courteous intelligent

As always professional, courteous intelligent knowledgeable team and staff who sent free transportation. Service is fairly priced. Jahaira, my service advisor made sure that I was fully aware what was being done to my vehicle. Most importantly the cost. Zac in my Tech texted me a service video of the exactly what was being done along with explanations. When all was said and done a free Lyft ride to Chapman to pick up my hand washed and polished vehicle. The Lyft, Leo, driver arrived within four minutes in the vehicle, his pix, information about him and his vehicle. The cashier was kind and courteous with a warm friendly smile. Even the techs and advisors who weren't directly assisting me were kind and helpful. A great place to go to maintain your vehicle.

5.0

As always professional, courteous intelligent

As always professional, courteous intelligent knowledgeable team and staff who sent free transportation. Service is fairly priced. Jahaira, my service advisor made sure that I was fully aware what was being done to my vehicle. Most importantly the cost. Zac in my Tech texted me a service video of the exactly what was being done along with explanations. When all was said and done a free Lyft ride to Chapman to pick up my hand washed and polished vehicle. The Lyft, Leo, driver arrived within four minutes in the vehicle, his pix, information about him and his vehicle. The cashier was kind and courteous with a warm friendly smile. Even the techs and advisors who weren't directly assisting me were kind and helpful. A great place to go to maintain your vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

The best

Great visit. Dan Riccardi was wonderful to work with. He was friendly, knowledgeable and very fair with the price. I would highly recommend this dealership

5.0

The best

Great visit. Dan Riccardi was wonderful to work with. He was friendly, knowledgeable and very fair with the price. I would highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Ms. Robinson, we are very happy to have provided you with such a positive experience!

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