Chapman Nissan

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Reviews

3.8
(144 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great service, did not have to wait long for my annual

Great service, did not have to wait long for my annual inspection and emissions. Courteous representatives as always

5.0

Great people helping customers

Great people who are doing everything to help there customers. Great service as well. I would go back again anytime. They took great care of my vehicle while in there shop.

Dealer response

We appreciate your positive review about your recent experience with us! Ray, we are so happy to read such a great review about Chapman Nissan Llc! Kind Regards, Lincoln Overholtzer Owner Loyalty Manager Cell 484-467-0796 loverholtzer@chapmanautogroup.com

5.0

The only dealer that I have used when purchasing my

The only dealer that I have used when purchasing my vehicle. This is my 3rd from this dealership

1.0

Service for a new Remote Key

Went to have my remote key to my Nissan Centra checked because it didn't work. Was told it would cost $135.00 to have it reprogrammed but if it didn't work with the reprogramming, I would have to get a new key for $245.00 plus pay another $135.00 to have it programmed. Really? What a racket! Over the years, I bought other Nissan cars but I am not happy at all (Not that you care how I feel).

5.0

As always professional, courteous intelligent

As always professional, courteous intelligent knowledgeable team and staff who sent free transportation. Service is fairly priced. Jahaira, my service advisor made sure that I was fully aware what was being done to my vehicle. Most importantly the cost. Zac in my Tech texted me a service video of the exactly what was being done along with explanations. When all was said and done a free Lyft ride to Chapman to pick up my hand washed and polished vehicle. The Lyft, Leo, driver arrived within four minutes in the vehicle, his pix, information about him and his vehicle. The cashier was kind and courteous with a warm friendly smile. Even the techs and advisors who weren't directly assisting me were kind and helpful. A great place to go to maintain your vehicle.

5.0

The best

Great visit. Dan Riccardi was wonderful to work with. He was friendly, knowledgeable and very fair with the price. I would highly recommend this dealership

Dealer response

Hi Ms. Robinson, we are very happy to have provided you with such a positive experience!

5.0

Very speedy and exceptional service provided in a timely

Very speedy and exceptional service provided in a timely manner in which all my needs were met

5.0

The staff is very courteous, knowledgeable and friendly .

The staff is very courteous, knowledgeable and friendly . The wait time was what I expected.

3.0

Can I get a call back!

I’ve been dealing with this dealership for about 10 yrs. I was disappointed that the service advisor did not return my calls and here it is day 3. After this experience, I promise to never purchase another vehicle from Chapman Nissan!

Dealer response

Good morning, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to us at (215) 492-1200 at your earliest convenience and we will do our best to resolve this with you.

4.0

I thank Nissan Service Department for the quality work on

I thank Nissan Service Department for the quality work on my vehicle for six years. Nissan's cost for services rendered on vehicle repairs is at fair market value. I learned any vehicle will last longer with quality care not the quantity of services.

Consumer response

Chapman Nissan Nov 19, 2022 Sandra I thank Nissan Service Department for the quality work on my vehicle for six years. Nissan's cost for services rendered on vehicle repairs is at fair market value. I learned any vehicle will last longer with quality care not the quantity of services.

See all 144 reviews