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Pacifico Ford

(4,848 reviews)
Visit Pacifico Ford
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 state dealer award
View 17 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 641-7946 (888) 641-7946
Used (888) 641-7953 (888) 641-7953
Service (866) 376-0708 (866) 376-0708

Reviews

(4,848 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pacifico Ford from DealerRater.

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Good!

I bought a car for a good price with low miles. The salesman was personable and the process was painless. I would recommend you come here first.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

LEASING A NEW CAR

THE SALESPERSON WAS VERY HELPFUL AND KNOWLEDABLE ABOUT THE PRODUCT WE WERE LOOKING TO LEASE. HE WAS VERY PATIENT AND ANSWERED ALL THE QUESTIONS WE ASKED. THE FINANCE DEPARTMENT WAS ALSO VERY HELPFUL WITH GETTING US THE PAYMENT WE WERE COMFORTABLE WITH.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service. Best price.

Great experience provided by knowledgable salesmen. Cheerful, professional, no hard sell. We were able to conclude sale in just a few hours from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Example: Great service, clean facilitiesAlways fee

Always feel confident about my visit to Pacifico. Dennis G.. is very efficient and always explains my vehicle concerns to me with ease and he a pleasant person. ALSO Chris ROSS IS MY salesman . I am glad to have met him he was very patient and spent the day helping me buy my car.Than you Chris He sends me alerts and reminders for service and care for my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Almost a nightmare BUT

Wasn't sure if i was getting good used car or not started at one dealer for great used car listed on thier website Chapman Chevy in the automall but funny thing they couldnt find the keys to it.... wind some other sales man than one i talked to on phone tries to switch me to higher cost used Mailbu list price $8990. Well it all was just to get me there from get go I could not finance a low cost car today minimum is $500 I left ............Shorten story knowing my dealers and thier history went back up to Pacifico ford a 75 yr old business. MY sales Man steve got me the financing at high interest and i drove home a 2011 Dodge Caliber Heat with only 50 K miles on it .... Instantly in test drive i took to this car it just fit me .I was comfortable with it a full 5 mile drive this car has no visible wear in engine it was so clean you could eat off it. I was lucky knowing about Pacifico Ford Hyundai. I never thought i was coming home in this car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Worth the Trip

Worked very well with us during the negotiation. Recognized that we need to negotiate via email/text and accommodated our availability. Drove across state for car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service and looked out for our best interest

Rocky was excellent. No hassle and followed up with us and was a huge help. Straight shooter and was friendly and helpful. Will return to this dealership .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Good experience.

Very friendly and helpful. But they did forget to put a sticker on my windshield for when the next oil change is due, other than that nothing to complain about.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Bad Experience!!!

I received a quote over the phone through one of the internet specialist (Kirt). I was told by Kirt that he would assign me a salesman and so that when I cam in the saleman would be aware and we would all be on the same page. To say the least! Long story short . . . . Earl was our salesman and was not aware of my conversation with Kirt. I was trading my car in and getting a portion of the cash back, which a few other dealers offered me (typed out in detail). After being there for several hours, thinking that I was getting this car and everything was fine, and just before I went to sign (pen in hand) I noticed what I thought was an error and Kirt told me that I was not getting any cash back for the car. Worst experience I ever had. To top it off, I got a phone call from Earl asking if I found a car and that I must have "misunderstood" what Kirt told. Trust me, it was no misundersanding, more like greed on their part! No big deal, they didn't get the sale:)

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

The absolute best!!

I was looking into a Ford Escape. I supplied my contact information online and within minutes I received a call from Pacifico to come in for a Test Drive. By the end of the night I was driving I-95 north in my new escape! Gary Holmes helped make my decision to buy so much easier and helped me fall in love with the car I had my eyes on!!! Gary & everyone at Pacifico that night was so welcoming and very attentive! I couldn't be happier with my decision to buy my new Escape!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.