Pacifico Ford

I’m up in NE Philly, so Pacifico isn’t exactly around the corner. But it was well worth the drive. Their internet and phone reps were very helpful and that’s what got me to head down that way. I found the dealership to be top notch with a large selection. And laid back low pressure sales staff was pleasant to deal with. Great experience

Helpful in finding the vehicle that would work best for my needs -- and my price range. Explained everything clearly and made me feel comfortable about this purchase. Currently, waiting on floor mats to be shipped to me.

Rita Carrizo really needs some coaching on customer contact and professional services. I have been a customer of Pacifico Ford for 30 years and have never felt more disrespected and unappreciated than I do now. I have a 2022 Ford Lightning lariat that I was having towed in for service yesterday, and during the process, my vehicle was rear-ended. I was in Wisconsin at the time as a Class A CDL driver, while my vehicle was in Philadelphia. When service contacted me then informed me that there was damaged to my truck and I should have it evaluated by the body shop for an estimate and was transferred .I spoke with Rita, and the first thing she said to me was that there was nothing she could do for me until I signed an affidavit allowing them to do the work. I had not seen my truck yet, so I explained to her that before going through my insurance company, I would like an estimate. She then explained that I needed to call my tow truck company to have them tow it to the service center and then call her back, after which she proceeded to hang up on me. She then called me back this morning and asked what my plans were. My response was that if she had not hung up on me so quickly yesterday, we could have discussed that. Needless to say, the conversation continued to go downhill from there. Wow, and she is supposed to be a supervisor? I will be having my vehicle moved and will more than likely be looking for a new service home for my vehicle. Thanks a lot, Rita; I appreciate you.

Great interaction with him would highly recommend him and Ford to anyone He was a please doing business with.

Long time customer, excellent service on all levels! Highly recommended dealership to all looking for the best…

Excellent service start to finish, highly recommended. Very knowledgeable, positive experience, great guy! Thank you…

Mike provided us with great customer service. Smooth process from start to finish. Highly recommend him.

The service advisor has not given me an estimate for an engine replacement for a Ford F550. I emailed a week after requesting an estimate and heard nothing back. Terrible customer service.

I came in to Pacifico to have the works package performed on my vehicle without an appointment. Tatyana was my service advisor and she was very friendly and courteous to me during my visit. Thank you so much for a wonderful visit.

Michael Delia made my experience of terminating one lease and starting a new one an easy, smooth and good experience. I have been leasing Ford Edges for years. Ford no longer makes the Edge so Michael took his time to make sure I was okay with my next vehicle- Ford explorer.