Pacifico Ford

After nearly a month without his car, communication has been extremely disappointing. Initially, we were told the necessary parts had arrived and that work on the vehicle was underway. The very next day, we were informed that another part was needed and would not arrive until the following week. We understand that delays can happen, especially when parts are involved. Our issue is not with the length of the repair itself, but with the lack of consistent communication and transparency throughout the process. A week after calling for an update, my husband called simply to request another update on his vehicle. During that conversation, his service advisor, Amanda, was rude and ended the call abruptly. Later that same day, she allegedly claimed that my husband had hung up on her, which makes little sense considering he was the one seeking information about a vehicle that has been in the dealership's possession for nearly a month. This entire situation has been a major inconvenience for our family. Throughout this process, we have repeatedly had to contact the dealership ourselves for updates rather than receiving proactive communication. Despite being without a vehicle for an extended period, no accommodations or solutions have been offered.

Service provided was excellent and the service advisor was kind courteous, friendly and helpful meeting my concerns for my vehicle. High recommendation, Pacifico Ford Service! 🌟🌟🌟🌟🌟

I purchased vehicles for over 30 years from Pacifico and always make me feel like Family

It was a pleasure working with Mike Delia. He made the whole process very smooth and I will definitely return for another vehicle. Thanks Mike!

Megan and Neil were very helpful thru the process of buying my 2015 Chevy Silverado. I appreciated the fact that they took care of the Chevy recalls before selling me the vehicle. This was an honest and decent thing to do. Honesty goes a LONG way these days and it’s always a huge plus dealing with pleasant people! -Matt F

My appointment for an oil change and a safety call was at 10 am and they confirmed I could get my car back by 4 PM it was not available to pick up until 5:30 and no one as going to call me and give me an update. I was extremely frustrated with their service team. I never received the video inspection I was supposed to either.

Excellent customer service. Mike Delia went above and beyond in order to provide an impeccable. He knows the cars in depth and is an A++ sales rep

excellent service , i’ve been a customer for over 20yrs , extremely friendly and knowledgeable technicians

I had a recall on my 2015 Lincoln MKT for the rear camera and they never repaired it! Gave my vehicle back to me! Never said why they didn’t replace or repaired !

Honesty and integrity in car sales!? Absolutely with Mike at Pacifico! Great service, good experience.