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Paoli Ford

(857 reviews)
Visit Paoli Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (877) 229-8298 (877) 229-8298
Used (877) 262-8412 (877) 262-8412
Service (888) 593-6865 (888) 593-6865

Reviews

(857 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paoli Ford from DealerRater.

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Nick is great to work with!!

Bought a used 2011 Ford F350 dump truck for my business. I have dealt with many other Ford dealerships over the years for personal and company vehicles... Nick, Dan, Steven and Terrance at Paoli Ford were great to work with... The sale could not have gone any easier!!! I will definitely will be back in the near future to do business with again. A+ group of people!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome

Went in for routine oil change and was in and out, very fast love going here because they are always quick in getting you in and out while also doing great work to keep your car working

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

It all starts with the Excellent Service Experience !

I purchased my 2018 Escape Titanium at Paoli Ford because of the Excellent Service that I experienced with my previous car (a 2013 Escape) which I purchased elsewhere but had servied at Paoli. Doug, the Service Mgr knows the Ford product line inside & out. And better yet, he knows how to treat the customer fairly and honestly. It is this steadfast work ethic that will bring faithful cutomers, like me, back for yeras to come. Keep up the great work ! - Dave Beaulieu Newtown Square, PA

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Repair

I had my 2011 Rogue repaired after Quick lane service noticed a problem with the axle and the transmission system. You got to be kidding

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Matthews Ford is the best!

I’ve had excellent service at Matthews Paoli Ford for over 9 years straight. They never talk me into services I don’t need and they always work me in when I need an appointment. Service desk people are friendly and competent and listen to you. Great place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome buying experience!!

I reached out to Paoli ford for a used 2013 Tacoma and Bob Gillespie got back to me immediately.. he was very polite and easy going! He helped me get the best deal possible “Awesome shopping experience at Paoli”

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

2019 Ford Escape

Brian was very straightforward, helpful, and friendly. The price for the car was terrific, and the car itself is very nice and drives and handles wonderfully.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Easy-going

Well. Mr. Gillespie is a candid and knowledgeable man. He was polite and personable, making a deal with both skill and respect for us. We'd surely ask for him, should I need another car to buy Tom Apple, Nancy Bates

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

They go above and beyond for their customers

Our experience at Mathew’s Ford was exceptional. The sales team made us feel welcome. They listened to our needs, and found us an amazing vehicle that we can’t thank them enough for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great people to work with

Bob has an impressive amount of knowledge about the ford brand which makes the shopping and buying experience much easier. steve the sales manager took us through the financial part of the purchase in a smooth and efficient manner. Great people and great product.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.