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Piazza Acura of West Chester

(1,822 reviews)
Visit Piazza Acura of West Chester
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 5 awards
2020 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

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New (888) 658-2734 (888) 658-2734
Used (888) 692-0794 (888) 692-0794
Service (888) 728-3807 (888) 728-3807

Inventory

See all 111 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2007.
Piazza Acura of West Chester is a full service dealership with a knowledgeable staff who has been satisfying customers' automotive needs for years. As part of the Piazza Auto Group we have a massive inventory of new certified pre-owned and used vehicles. We are sure to have the new Acura or pre-owned vehicle you are looking for. Stop in to 1330 Wilmington Pike in West Chester PA (also serving Wilmington Delaware) to take a test drive. Visit our website to learn about the benefits of buying from Piazza Acura including FREE Lifetime State Inspection alternative transportation when your vehicle is in for service & a FREE first oil change.
Experience the Power of One.

Service center

Phone number (888) 728-3807

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,822 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Piazza Acura of West Chester from DealerRater.

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Online and in person experience was wonderful and easy.

Online and in person experience was wonderful and easy. Appreciated the seamless and stress free purchase of my new vehicle.

Online and in person experience was wonderful and easy.

Online and in person experience was wonderful and easy. Appreciated the seamless and stress free purchase of my new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your experience with Piazza Acura of West Chester was seamless and stress-free! Thank you for choosing us, and enjoy your new vehicle!

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Joe Gilmore was very thorough and helpful.

Joe Gilmore was very thorough and helpful. We appreciated his honesty. Thank you very much.

Joe Gilmore was very thorough and helpful.

Joe Gilmore was very thorough and helpful. We appreciated his honesty. Thank you very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the rating! We're glad you had a great experience! - Piazza Acura of West Chester

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Mark was very helpful and accommodating.

Mark was very helpful and accommodating. He was also knowledgeable about the technology in the car

Mark was very helpful and accommodating.

Mark was very helpful and accommodating. He was also knowledgeable about the technology in the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review - Mark will be so happy to hear it! Your business is greatly appreciated by all of us here at Piazza Acura of West Chester and we hope to see you again in the future. Enjoy your new vehicle!

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I’ve been buying Acuras from this dealership for many

I’ve been buying Acuras from this dealership for many years. Everyone is friendly and knowledgeable, I feel at home at Piazza Acura of West Chester!

I’ve been buying Acuras from this dealership for many

I’ve been buying Acuras from this dealership for many years. Everyone is friendly and knowledgeable, I feel at home at Piazza Acura of West Chester!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that you feel at home with us at Piazza Acura of West Chester! We truly appreciate your loyalty and are glad our team continues to provide a friendly and knowledgeable experience. Looking forward to serving you for many more years!

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Omar possesses great customer service.

Omar possesses great customer service. This is my third Acura; thus, I knew what I wanted but having a knowledgeable salesman made purchase easy.

Omar possesses great customer service.

Omar possesses great customer service. This is my third Acura; thus, I knew what I wanted but having a knowledgeable salesman made purchase easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Omar's expertise made your experience at Piazza Acura of West Chester seamless. Thank you for choosing us and enjoy your new Acura!

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Hard sell on warranty and repeatedly lowered the cost

Hard sell on warranty and repeatedly lowered the cost after we declined. This left us with a concern for the business ethics of the management representative. Joe, The sales person was very good however.

Hard sell on warranty and repeatedly lowered the cost

Hard sell on warranty and repeatedly lowered the cost after we declined. This left us with a concern for the business ethics of the management representative. Joe, The sales person was very good however.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We appreciate the positive feedback about Joe, and we're sorry to hear that the warranty discussion left a negative impression. Your concerns regarding business ethics are important to us, and we will address this internally. Please reach out to us directly at (610) 399-9500.

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Joe was very knowledgeable and patient with us during the

Joe was very knowledgeable and patient with us during the purchase of our MDX. He thoroughly went through the car upon delivery. We would definitely recommend him to anyone interested in buying an Acura. It was a pleasure working with Jim!

Joe was very knowledgeable and patient with us during the

Joe was very knowledgeable and patient with us during the purchase of our MDX. He thoroughly went through the car upon delivery. We would definitely recommend him to anyone interested in buying an Acura. It was a pleasure working with Jim!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Joe and Jim at Piazza Acura of West Chester! We're delighted to hear that their knowledge and patience made the purchase process enjoyable. Enjoy your new MDX, and we appreciate the recommendation!

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Great to work with, they helped me through the whole

Great to work with, they helped me through the whole process, were always available to answer questions and made getting the car seamless

Great to work with, they helped me through the whole

Great to work with, they helped me through the whole process, were always available to answer questions and made getting the car seamless

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your experience at Piazza Acura of West Chester was seamless and supportive! Our team is always here to assist, so feel free to reach out if you have any more questions. Enjoy your new car!

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This is my third Acura.

This is my third Acura. ❤️love these cars. ❤️love the comfort of my RDX I feel very safe on my journeys while driving

This is my third Acura.

This is my third Acura. ❤️love these cars. ❤️love the comfort of my RDX I feel very safe on my journeys while driving

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Chrissy, we're delighted to hear that you're enjoying your third Acura and feeling safe on the road with your RDX! Thanks for choosing Piazza Acura of West Chester. Safe travels ahead!

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Quick and friendly, slightly aggressive when selling

Quick and friendly, slightly aggressive when selling warranties and packages, overall a god experience. Building is dated but it is being renovated soon.

Quick and friendly, slightly aggressive when selling

Quick and friendly, slightly aggressive when selling warranties and packages, overall a god experience. Building is dated but it is being renovated soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Piazza Acura of West Chester! We're glad to hear that the service was quick and friendly, and we appreciate your feedback on our facilities. We hope you'll enjoy the updates once renovations are complete!

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See all 1822 reviews