AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

The WORST customer service experience I've ever had anywhere hands down and the reason I will never be a client at AutoNation again. High level: Management is terrible and non-responsive, they have a virtual shake-down system by text to up-sell you to ensure each visit is more money for overinflated services compared to any other shop in the market (true price gouging at AutoNation), I was lied to more than once and received contradictory information about what was wrong with my vehicle because the left and right hand do not talk to one another which wasted 3 days of my life. The details: Brought my Jeep in for routine 30k maintenance which was $1300. High but they know my car and I thought it would be done right. Not the case. Of course their up-sell generated another "3k in services" I didn't do (new brakes, engine reconditioning, and other things that after taking to another shop I was told it was not necessary and certainly not "urgent) most of which were rated as "urgent" (they manipulate customers into thinking there's danger or threat to safety and/or the engine warranty) and was told my batteries were "good". As I was driving off the lot, my voltage lights went off and there were all kinds of electrical issues with the car that were not a problem a day prior as evidenced by the techs report clearing the voltage system. A customer service manager was there, looked at the car with a tech and said to me, "no problem; the batteries need to be changed out; bring it in first thing in the morning and we will do that for you". Despite paying to have the batteries checked and cleared as "good", now they need to be replaced? Next day, cleared my schedule to deal with this situation losing income from my business and got stonewalled all day. After multiple calls and texts with no response, I get another "up-sell text" from their shake down system this time saying I need to pay another $1300 to change the batteries I was told my a manager would be changed out for me complimentary since they missed it big time. That's right... $1300 for a battery change out. Finally got a hold of someone and an entirely different story unfolds. I texted (no call back still) all day with their service department who claimed they were "trying to get a hold of a manager" (which never happened; apparently their managers are too busy to actually speak with and help customers) Now, they are not going to change it out claiming the warranty is a month old (told me they were going to request an exception because of what I was told and that never happened either - another lie) and they are not going to honor what the service manager told me. They closed before I could pick it up and I was once again without my vehicle going on day 3 of this xxxx show. I never received a call back or text from the manager who promised me they would remedy the situation (I called and texted with no response) and when I pressed the service technician on what the xxxx was happening he offered that the manager was now changing his story claiming he did not say what he told me. Lie number three. This is a very poorly run organization, that engages in predatory pricing and systemic up-sells that exploit customers. Management is unresponsive, lacks integrity and know NOTHING about customer service, only how to upsell people on more services for their corporate masters. Took the vehicle to Firestone - brakes are fine as is the other few items they wanted to charge thousands for and the battery (both of them) are changed out for $575 from honest people who worked hard to earn my business. I will call out Kahled who attempted to be as helpful as a broken system could. He sounded embarrassed at the mixed message, terrible service, incorrect information I was given about the condition of my car and the fact I was lied to by management who hid under their desks and never had the decency respect or courage to confront me and tell me the truth.

always top notch service, outstanding customer service. quick in and out for the vehicle service. the service personnel are very helpful and friendly. extremely positive .

Excelente experiencia, el mejor sitio para comprar un carro nuevo usado buenas garant�as y veh�culos en buenas condiciones. Me gusta su honestidad el se�or Tomas, en servicio, siempre pendiente preocupado y dando lo mejor por el cliente

They do not replace the oil filter—I marked mine before service, and after the "oil change," the same marked filter was still on the car. When I came back to address this with my service advisor, he got defensive and walked away instead of helping. I remained calm and polite the whole time, but I received no apology or explanation from anyone. . This level of service is completely unprofessional. Stay away from this place. SERVICE ADVISOR : LUIS ARSOLA CRUZ

Good services and very professional I highly recommend this place in total area thank you.

Jhoan was wonderful to work with. We were able to be in and out in 3.5 hours. I have purchased many cars and this was by far the fastest, most efficient experience. Jhoan was very helpful, as well as knowledgeable, making this purchasing experience pleasant. Great dealership with an awesome inventory. I was able to get the exact jeep I was looking for. Thanks to all!

After being promised vehicle turnaround of 5 days, the dealer needed more time and nothing was ever done to repair the vehicle. I asked for the truck to be returned and have decided to go elsewhere where my time and money are valued

The service was professional. I recommend it. Mr. Tomas served me. He's from AutoNation in Pembroke Pines. They treat you like family and solve your problem.

Vyron Ollivierre was on his A GAME when it came to question and answer on our day of purchasing my dream vehicle he went above and beyond to get us the best deal possible and also to get everything fast and efficient

Recomendado, ya es la segunda vez que compro un veh�culo con ellos, muy amables y confiables, te ayudan en tu proceso de compra, volver�a nuevamente, gracias por su ayuda, 100% recomendados