Big Two Toyota of Chandler

Worst experience ever! I am a 70 year old diabetic widow who was pushed, under duress, into a purchase of a Highlander after 6 hours of badgering. Asked... within 24 hours to be let out of the contract, after being sick the entire night. I was told "No" - either take the car or we will have it delivered. Not only do I have a car I do not need, but every time I drive it, I get to relive the disrespect and duress I was under.

I have been dealing with Garrett for some time now. I have two vehicles I bring to Big Two on a regular basis for service. Garrett is always polite and... professional. His input each time regarding any service that is required is very much appreciated. My thanks to him and all your support staff. Mike Galligan

Me and my husband visited quite a few dealerships looking to lease our first new vehicle. We went here on a whim one night just to browse at some family... SUVs. Michael Kanneg greeted us and helped us out. He showed us the new Highlander, which we really liked. Not expecting anything, we went inside to talk numbers and get a payment estimate. Michael and Tony (his manager) were very kind, honest, and super helpful. Not once did we feel rushed or pressured into anything. It was such a relief to have amazing customer service from them after the nightmare sales reps we met at the other dealerships that day! I knew right away we wanted to do business with them because we would be treated right. We were able to take home the vehicle for the night to see how we liked it. The next day we came back and got an awesome deal on our lease! I can't thank Michael K enough for being so friendly, straightforward, and genuine. We even had an emergency situation come up in the middle of financing and everyone was very accommodating to us. Chandler Toyota has a customer for life!! And we absolutely love our 2016 Highlander! :)

We appreciate the support and service that Edie Emory has provided us for two Toyotas in a row. Thank you for taking such good care of us.

They provide you a detail report of service complete on the car and they are trustworthy. They also give you photos of what needs to done to be repaired... on your car.

I had made an appointment earlier in the week and arrived about 10 minutes earlier and was warmly received by my Service Advisor. We went in a sat down... to review my service requirements and then I take off on a bike ride for several hours. Upon my return, I got a cup of coffee and met with my advisor, Billy Garlin. All my service items were completed and he took me over to the cashier to pay and have my car brought around. My vehicle had been washed and I will be back for my next service.

I bought my 2013 Prius from Del. She did a great job, was not pushy and was very trustworthy. I will go back to her when I buy my next Toyota.

This is the second top end vehicle we have purchased from Big Two Toyota in less than a year. . Andres and the entire staff have, again, gone above and... beyond to make our buying experience pleasurable. Paul and Mary Lou DelVecchio

The Highlander had an oil change and tire rotation. We dropped it off for the work to be done. The work was excellent and done timely. We were called... and everything was done and ready when we picked up the car.

George could not have been nicer. He turned a potentially bad situation into a humorous moment for both of us. The parts were not there and they had to... order them from another dealer. I was not pleased because of the long wait and told him we have been customers since 2005. He asked if we had any other mix ups during this time and when I said no he said once in 15 years was a good score. He made an irate person ( me ) smile and diffused my anger. George is a good man who deserves a raise. Bill Reinson