Gateway Chevrolet

I flew from CA to AZ because the deal was so good. Everything was taken care of prior to me arriving. The communication was excellent and I was very happy with the price.

I had an appointment, and they left me until another day. then I don't know why to make a date

My experience was wonderful, Donald sealed the deal and I'm one happy customer ? This is my 3rd purchase with Gateway and Donald has been their every step of the way. THANK YOU Donald! ? ??

The service was slow. It took 7 days to have the car looked at. Not including weekends. With no loaner vehicle or car rental. I almost had to go pick up my car and take it to a different Chevy dealership.

Appreciated RJ's help and understanding of what was needed for me to make a deal.

They were able to get my car in and fix everything that was wrong with it!

This is not a dealership that I would choose to do business again, at least not online. They were difficult to communicate with, in the end dishonest (omitted) an issue with the car. The pictures provided did not show the paint damage on the hood due to what appears to have bene PPF improperly installed/removed which resulted in damage to the clearcoat on the hood. In the CarBravo Certification checklist they marked that it "passed" and there were no surface chips/scratches that needed repair. In the CarBravo Delivery Checklist, they also checked that they had verified the vehicle's cleanliness and appearance with no open actions. When I received the car and contacted my salesperson, Johnathan Ruiz, he said he would talk with the sales manager to find out what they would do but didn't follow up. When I contacted him again to follow up, same response and then stopped responding at all.

Being without my vehicle for three weeks was a huge inconvenience. I was told seven day and everyday after that I was told we're still waiting to pull it into a bay.

Staff is always quick. Repair was pricey but that is the nature of going to a dealership to get service I trust.

Sales were very helpful not pushy. Finance was smooth and easy. Overall experience was amazing.