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INFINITI of Scottsdale

(735 reviews)
Visit INFINITI of Scottsdale
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
New (480) 389-2396 (480) 389-2396
Used (480) 389-2402 (480) 389-2402
Service (480) 389-3463 (480) 389-3463

Reviews

(735 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Erik was great! The best

Go see Erik for all your service needs! He is great! He is also very honest. Called me when work was done. The work was done in excellent manner!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Exceptional service

The best car buying experience we have had. Great personalized attentive service. Helped us find exactly what we wanted in a way that felt unpressured and unhurried. Really felt that the customer was put above all else. We will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again! Have a great day!

Phenomenal customer service!!! BEYOND expectations!!

Thank you, Lee Jones, and phenomenal team, for ALL you've done! Both times we've worked together, you personally have done everything possible to assure SUPERIOR customer service, pricing, follow up, etc. Your COMMITMENT to customer delight and satisfaction has surpassed ALL expectations! Keep knockin' it out of the court, Lee Jones, Bryan Nelson, Courtney Mutema, and team!!! You guys ROCK! Your loyal Infiniti customer (OH! And let me THANK YOU for offering Infiniti Personal Assistant -- a life changing service. Such a time saver!)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! At INFINITI of Scottsdale, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We truly appreciate your continued business! Enjoy your vehicle!

Great

Great experience as always. Would def recommend to others. The process was seamless in turning in my old lease and getting into a a brand new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review and recommendation! We aim for excellence, and we’re thrilled to hear that you had a fantastic experience with us here at INFINITI of Scottsdale! We really appreciate your business and we'll see you next time!

Great experience at Infiniti of Scottsdale

Just purchased my first Infiniti from “Infiniti of Scottsdale”. My salesperson Candi was incredibly knowledgeable and extremely helpful throughout the experience. Also had the opportunity to meet with General Manager, Kris and he along with Candi made buying this beautiful car such a positive experience. I look forward to being a customer of Infiniti for many years to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

Great buying experience

We were treated with respect and had a wonderful experience. Perry was our main contact and he is exceptional. We would definitely recommend this dealer to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and recommendation! We aim for excellence, and we’re thrilled to hear that you had a fantastic experience with us here at INFINITI of Scottsdale! We really appreciate your business and we'll see you next time!

New Q50 lease

Excellent working with Lee and Gena. Straight honest and delivered everything they said in a timely manner. Transaction was fast, comfortable and enjoyable. Will always get my infintat this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We are very happy to know you left our dealership satisfied with your purchase and shopping experience. We appreciate your business and we would love to work with you again!

J CADY is rude, unprofessional, and can’t admit wh

Authorized 775.00 worth of work on my Infiniti on July 29, 2018, but when I pick it up, the bill is over 1600.00!! I showed on my phone where they requested additional work be done, and I checked “not today” on all of it. One of his advisors said they called and got a verbal or, which is NOT TRUE!! J CADY actually called me a liar !! Ironically, several weeks later I get a call from Infiniti of Scottsdale asking when I planned to get these recommended issues taken care of? I laughed because they even had the proof I denied wanting the work done!! Was told the GM would call..it’s October 4 and I’m still waiting!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience

This is my fifth Infinity car purchase here in Arizona. One of the many reasons I continue to purchase Infinity automobiles besides the quality of their cars is the high level of service. My most recent purchase truley exceeded all previous purchases. Brian Nelson is a seasoned salesperson with a true understanding of what the consumer experience should be about. A no pressure, no haggle approach, with a commitment to providing the highest level of salesmanship. Never waivering from the excellence of Infinity Cars. From the moment we started searching through the inventory his focus was getting me the right car at the right price. Brian displayed the best attributes of a professional car salesman. Quedo to you Brian, you are a true asset to Infinity of Scottsdale. If there is a 6th it will be because of Brian. Respectfully, Julie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review! At INFINITI of Scottsdale, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We really appreciate your business! Enjoy your vehicle!

Very pleased with our salesman Brian

We were so happy with our experience at this dealership. We live out of state & Brian made this whole process pain free! We turned in our lease & he helped us get into another one so easily. Nothing but wonderful things to say about him & the dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive comments about INFINITI of Scottsdale, and congratulations on your new car! We're glad to hear we delivered such a great experience. We really appreciate your business and we hope to work with you again in the future!