Larry H. Miller Toyota Peoria

Since 2021, I have bought 3 brand new vehicles at LM Toyota and one used vehicle. The used vehicle was purchased a few months ago. Upon buying the used vehicle, I was told it had new tires, new battery, and full service etc, etc. Within a few months of purchase, tires were found to be 5-6 years old (wow my bad for believing the store and not checking for myself), and the battery needed to be replaced. After I paid for these services, I had told my salesman what happened and within a day, he called me from the GM Sean's office, with Sean the GM present and speaking to me in the background. I was told I would receive 800.00 of the total bill in a refund. I was first told the woman who cuts the checks was out of the office until the following week, and upon her return, my check would be cut. When that did not happen, I called to check on it and was transferred to a couple of different people, whom "knew nothing about this." I was told I would receive a call back and matters would be handled and figured out. I still have not received that call back or a check in the mail. I am very disappointed as a return customer, who has never even asked for a price drop on any vehicle I have purchased. Will be buying my next new car elsewhere:(.

Jesus, who handles the internet request, was prompt to respond to my inquiry, and was waiting for me when I arrived at the dealership. Answered all my questions, very professional, helpful and yet friendly.

This dealership is horrible to deal with because they lie straight to your face. Get everything in writing before you leave.

I had a great experience purchasing my Camry at Larry Miller Toyota. The staff was friendly, knowledgeable, and made the whole process smooth and stress free. Highly recommend for anyone looking for a reliable car and excellent customer service!

We purchased several cars from Larry Miller Hyundai on Bell Rd. over the years. We have passed the older cars down to our kids or other relatives. One of the cars we passed down to my son was 2011 Hyundai Sonata. When the car was 9 years old the car's engine locked up at 80,000 miles. We took it into Larry Miller's shop and found out the drive train was warranted for 100,000 miles and the car was also under a recall for the same problem. The engine was replaced and returned back to use about two weeks later. About 6 months ago and about after 30,000 miles the engine completely blew up. There was nothing but smoke and oil everywhere. We took it back to Larry Miller to find out what had happened. This time the Dealer said they would not fix the car or even talk to us about how an engine with only 30,000 miles would completely fail. I myself have been a mechanic for close to 50 years so I decided to pull the engine myself. What I found was an engine that was nothing but junk. This engine had burned out valves, old and broken piston rings and to my best estimate this engine had to have over 200,000 miles on it. In my opinion Larry Miller had taken my car in and stuck a junk engine in it and returned the car back to me because they felt that I would never know. The average customer would never know that this was the type of warranty work that was being performed on their cars by Larry Miller. I also had a newer Santa Fe with 40,000 miles it. Two weeks ago, I traded the car for a Toyota. I have no trust in Larry Millers. warranty work.

Janel was amazing and she helped us out until the end! She was very friendly and enthusiastic about helping us but also not pushy at all! I would definitely recommend her to anyone else I know that would be looking into a new car/truck. The dealership themselves helped us find a deal that worked for us and kept on working with us until then, they stayed very late to make a deal work!

Very greatful to meet Bob Ostini which he was able to get what I was looking for. I am very happy to meet him and get his assistance.

I had the pleasure of working with Bob and Chris! I wasn’t expecting to get a car that day, but they made it happen!

We had specific needs and salesman was very helpful in find a model that met those needs.we appreciated the attitudes of all personnel we dealt with and love the car.

My husband is bored while I work full time,can't keep an eye on my lonely husband.He went to LarryMiller,and they graciate him as a veteran so he trusts them,While he was blabbing away inside the nang, office,they removed all his stuff from a truck he had bought the remand put the plates on a new Suv.Then said sign here for credit check,instead he was signing for this suv.!Then steered him outside and said"Congragulationsmyour new Suv!".embarrassed,my husband drove away.When I found out,I contacted US Attorney general,who said"yes this is happening to elders".This is the low down way they sell cars now.He refused to fight for his rights so attorney General dropped it.Because of more of these malicious sales activities,my husband is now broke and deep in debt,losing his house.Because of Az community law I had to get a legal separation to prevent his collectors from coming after me!The guiltless stories of car salesmen are real.Sad.Beware of these folks.