Reviews
fantastic
Cannot tell you enough how much appreciated all the wonderful people i mt at you dealership./ Mr.Schilling even came out to my house when i was so dumb and could not figure out how to open my hatch, what a wonderful man . The finance manage even was human which is a first . Just a joy from beginning to the end.l
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Dixie! I'm thrilled that Robert went above and beyond to make sure you knew how to do everything. It sounds like you had a great experience with us! Thank you so much for coming in and for taking the time to share your experience with us—we really appreciate it. Please reach out if there is anything else we can do for you! -- Jay Carley, General Manager
It was smooth and very pleasent
It was pleasent and no pressure every one treated us respectfully. Quin Rosenstein has been very helpful on the few details that needed attention. Great experence
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Respect is of the utmost importance — I'm glad to hear you were treated with respect and no pressure! Thank you for coming in and for leaving such a pleasant review. Please feel free to let us know if there is anything else we can do for you! - Jay Carley, General Manager
Just bought my second truck from Larry miller Toyota
I was very impressed with this dealer ship, no high pressure they let me look around ,sit in all the trucks and told me when I was ready to let them know. I even checked other brands. When I decided on the Tacoma I found the one I wanted on the internet and ask for a quote. They promptly got back to me with a call, a great price and a appointment. I went into the dealership and worked Rob Bradshaw in internet sales. Rob was great, I told him what I want for my trade he got it, he show me ten different trucks, he got me the price quoted over the phone in fact a little less. Rob was so lay back and honest ,he told me what he could do and never pressured me. In fact he work with the sale manager on my behave to get what I wanted He the took me to finance an I worked with Rene , he got me a rate that was cheaper than my credit union and I have been a member for 45 years. This is the second truck I have bought from them an I will recommend them highly to friends
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow — I am delighted that you had such a great experience with us, Jeff! Thank you so much for choosing to purchase your trucks here. Your business is extremely important to us and we are willing to do what it takes to keep it! Thanks for taking the time to leave such an outstanding review — it means a lot to us. Please don't hesitate to reach out if there is anything else we can do for you! - Jay Carley, General Manager
Service
Chris has been my service rep for 7 years and he is the best. He is always friendly, courteous and helpful. I never have to worry about unnecessary repairs being recommended! LHM is a great dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Grandma Jane! Thank you so much for your loyalty! We sincerely appreciate it and are looking forward to working with you again. You're in great hands with Chris! Let us know if there is anything else we can do for you! Thanks, Jay Carley, General Manager
leased a Highlander
It would help if the pictures were loaded into survey. We dealt with 3 people in sales and 1 person in finance. They were all courteous and helpful. Buying or leasing are car in never enjoyable. They all did a good job. It took 4 hours to complete the visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'm glad you had a great overall experience. Car buying can be a lengthy process and we try to make it as efficient as possible. Thank you for sharing this important feedback and please don't hesitate to reach out if you need anything else. -- Jay Carley, General Manager
Love this place
I purchased my vehicle from the dealership and have been taking it back ever since for my routine maintenance. They are extremely professional and don't try to sell me something my vehicle doesn't need. I enjoy coming here because I know my vehicle will be taken care of properly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I can't tell you how much I love hearing feedback like this! Thank you so much for your loyalty. We will do whatever it takes to keep you and your vehicle happy! Please let us know if there is anything else we can do. -- Jay Carley, General Manager
Great service
Mike Moore and his techs always take care of me. My Tacoma is in good hands. Great service every time. I was in and out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mike and the team are always very careful to take the best possible care of your Tacoma, Ryan! Thank you for trusting us with it and for leaving this great review. Please feel free to stop by if there is anything else we can do for you! -- Jay Carley, General Manager
confused
I inquired via email to a specific car. Within a few hours I was sent a few emails. After exchanging a few emails with internet sales, I set up a time to see the car. Upon arriving I asked for the lady I was emailing, she arrives and asked " so what are you looking for?". I was confused, the emails we exchanged clearly stated in the subject line which vehicle. I told her which vehicle I wanted to see, she said she did not know if the car was here or where it was at, she went to find it. 10 Mins later returns and says to me " it's still going to be a while". I walked the facilities for 15 mins with no sign of her. I left immediately. I get it, I was not wearing a suit and tie, I had on basketball shorts and a t-shirt, no perhaps she assumed I was just wasting her time. I have tier 1 credit, and I was willing to pay cash for that specific car too. It is very sad when people judge me based on my appearance. I am an active duty member of the U.S Armed Forces, and I have been train to protect the people of the U.S and serve my country, I was not trained to protect certain U.S citizens based on their appearance, we protect everyone!! Perhaps people should focus on customer service, and be cautious of how they treat people who are willing to give them a sale. Overall I am deeply saddened.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I apologize for any inconvenience you've undergone. I assure you that we respect each and every customer who comes to us. Please reach out to me at the dealership if you would like to discuss this more. Thanks, Jay Carley, General Manager
Great Toyota Dealership
I have been taking my 2006 Toyota Avalon to this dealership since I bought it in 2006. I have been treated professionally every time. Only once did I have a problem with this dealership, and that was I felt that every time I brought my car into have maintenance down, I felt they always found something additional had to be done to it. After complaining, they seem to back off this procedure.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for your loyalty — I can't tell you how much we appreciate that! Thank you for sharing your experiences with us and please feel free to reach out to me if you'd like to discuss it further. You're always welcome here if there's anything else we can do for you! -- Jay Carley, General Manager
The purchase of a car
This is the place to buy your new or used vehicle, and Alex.S (car salesman) is the guy you want to help you. Alex was 100% knowledgeable about the vehicle I was interested in, he answered every question I had and explained many features of the car to me. You can't.go.wrong with Alex helping you find and purchase your new vehicle. Thank You Alex.S 🌟🌟🌟🌟🌟
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alex is a great member of our team and I'm thrilled that he helped you have a 5-star experience! Congratulations on your new vehicle, Deeanna, and feel free to come back if there is anything else we can do for you. -- Jay Carley, General Manager