Midway Chevrolet

We are elated to hear about your wonderful buying experience at Midway Chevrolet! It's truly rewarding to know that you were able to get exactly what you wanted and that our team provided the level of service you deserved. Andrea will be thrilled to know that her assistance made such a positive impact on your experience. We genuinely appreciate you taking the time to share your feedback, as it helps us continue delivering authentic and professional service to all our customers.

We are elated to hear that our sales team provided you with such excellent service! It's wonderful to know that you found them knowledgeable and friendly throughout your visit to Midway Chevrolet. We understand your frustration regarding the extended wait time for financing, especially since you had already received prior approval. We genuinely appreciate you bringing this to our attention, as your feedback helps us identify areas where we can enhance our processes to better serve our customers in the future.

Megan, we are disappointed to hear that you feel this way about your experience, as transparency and customer satisfaction are important to us. While we respect your perspective, it is important to note that this pre-owned vehicle was purchased with approximately 90,000 miles and sold in as-is condition, which was reviewed and acknowledged at the time of purchase. We do take concerns regarding vehicle condition seriously, which is why, after learning of the issues you identified, we expressed concern and offered the opportunity to take the vehicle back in an effort to reach a fair resolution, but you declined. While we understand we may not see this situation the same way, our intention was to address your concerns in good faith. If you would like to discuss this matter further, we remain available and welcome the opportunity to continue the conversation.

Your response is full of lies and doesn't address a single documented concern with my vehicle. Let's start with the biggest lie. You claim you remain open to conversation. Your General Sales Manager Isaiah Miller told me directly in an email he had nothing left to say to me and told me to contact your attorney. I asked for that attorney's information twice. Both times I was ignored. A few other corrections for anyone reading this. The vehicle had 83,000 miles, not 90,000. The Buyers Guide you provided at the time of sale shows Implied Warranties Only, not AS-IS. The AS-IS document you reference explicitly cites your own inspection report as the basis for disclosure, which certified nearly every item as passing. Notice they did not address a single specific finding from the independent Honda inspection. Not the torn suspension parts documented on video. Not the brake fluid so dirty it required immediate attention. Not the oil leak that appeared to have been cleaned before the sale. Not one. I am not asking for anything unreasonable. I am only asking for the items your own inspection report certified as passing to be fixed. The estimated cost of those repairs is just over $3,800. Think about that. Midway Chevrolet has involved their general sales manager, their used car director, their controller, and their legal team, responded to several agency complaints, and is now responding to public reviews to avoid paying $3,800 in repairs they certified as passing. That tells you everything you need to know about how they treat their customers. As for returning the vehicle, that is not a resolution. It leaves me without a car, forces me to start my car search over, and lets you put the same car back on your lot with the same problems to sell to the next unsuspecting buyer. The receipts don't lie, even if you do.

We are ecstatic to hear about your positive experience at Midway Chevrolet! Your feedback about our team's courtesy and resourcefulness truly means the world to us. We take great pride in working with our customers to find solutions that meet their needs, and it's wonderful to know that our approach made a difference in your experience. Thank you for taking the time to share your thoughts. We genuinely appreciate customers like you who recognize the dedication and effort our team puts into providing exceptional service. Your trust in us is something we never take for granted.

We are ecstatic to hear about your wonderful experience with our team! Your kind words about the entire Midway Chevrolet crew mean so much to us, and we truly appreciate you taking the time to share your positive feedback. It's incredibly rewarding to know that we've provided you with exceptional service, whether you were looking for a new vehicle or needed service work completed. Thank you for recommending us to others - your trust in our team is something we value deeply and work hard to earn every day.

We genuinely admire your loyalty and trust in Midway Chevrolet over multiple purchases. Your recognition of our exceptional pricing and service means everything to our team, and we're honored to have earned your business three times. Thank you for taking the time to share your positive experience. Knowing that you plan to return for future vehicle needs reinforces our commitment to maintaining the high standards that have made your experiences with us so positive.

We are elated to hear about your positive experience with our team! It's wonderful to know that Gary provided you with excellent service during your truck purchase, and we're equally pleased that Steve Garcia in our finance department made such a great impression. Their dedication to ensuring customers have a smooth and pleasant experience truly reflects our commitment to outstanding service. Your feedback means a great deal to us at Midway Chevrolet, and we're thrilled that your overall experience exceeded your expectations. Thank you for taking the time to share your thoughts and for choosing us for your vehicle needs.

Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that your truck purchase was such a smooth and straightforward process, and that you received exceptional service throughout. It's particularly gratifying to know that the extra touches, like delivering your vehicle with a full tank of gas, made a positive impression. Your feedback reinforces our commitment to providing authentic, professional service that makes vehicle purchasing as easy and drama-free as possible. We truly appreciate customers like you who recognize the effort our team puts into creating a positive experience, and we're grateful you chose Midway Chevrolet for your truck purchase.

We are disappointed to hear about your recent experience and the concerns shared regarding pricing, communication, and your overall purchase process. We strive to ensure all pricing is clearly presented, accurate, and honored as agreed, and that all customer concerns are addressed in a timely manner. We appreciate you taking the time to share your feedback, as it helps us review and improve our overall sales process and customer communication. Please contact Isaiah Miller, our General Sales Manager, at [email protected] so we can review your concerns and work toward a resolution.