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Poor selling team, they don?t give enough attention to trustworthy repeating buyer, and no call backs for their part. Service team and service attendants are exceptional. Something in not working inside to make a bonded dealership, I will try another dealership instead.
Francisco, we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Diane Soza, Director of Customer Relationship Services, at 855-971-8351.
Visited the Service Dept 2 times with 2 of my Camaros....
Visited the Service Dept 2 times with 2 of my Camaros. First time my 2013 Camaro convertible had top problems, that Auto Nation Chevy couldn't diagnose. Midway came thru and fix it, also giving me a tip that tops have to be serviced every 2 yrs. The second service visit was with my 2018 Camaro. It had a bubble in sidewall of a summer run flat tire. I was concerned that the technicians would scratch the 20 inch black wheel. He assured me he would relay my concern. New tire, no scratches on my wheel. A+ I'd give 6 stars if I could.
Our reputation is one of our top priorities. Your positive review is what we are always striving for, Pat!
Regular and 2 year car service
Had my TRAX in for it's 2 year service. The treatment from the Service Rep and the other service employees was awesome. The service was complete and the car was returned to me in fantastic shape. The only negative comment I have is that the check out price was about $150 more than the initial quote and I didn't receive any notification to expect that. Still, I'm very happy with this dealership.
Thank you for your positive feedback!
Please do not buy your vehicle from this dealer! But most...
Please do not buy your vehicle from this dealer! But most especially, stay away from fleet manager Fernando Guijosa. He will lie through his teeth just to sell you that auto. And when things go wrong, even during the first couple days, he will avoid you like the plague...and his managers will back him up. They make promises that they do not keep. Pray that you get an auto that's perfect, as these people are a bunch of snake oil salesmen, truly. I do not lie...please people, beware. I am stuck making payments on a truck that hasn't worked since day 1 of buying it from this dealer. They made me many promises that they would stand behind this truck they sold me...and in the end thousands of dollars came from my checkbook, things they should have handled. Other dealers would never put a truck like I have for sale, the ones that run an ethical business. Just know that there are no ethics at Midway Chevrolet. Just be aware if you buy a vehicle there...please. I wish this nightmare I've experienced on no one else.
2nd purchase here, great experience! They took care of...
2nd purchase here, great experience! They took care of me. Thank you! We'll be back.
Thank you for your positive feedback, Davis!
I brought my vehicle in with climate control not working...
I brought my vehicle in with climate control not working and acceleration problems. I can’t remember how the conversation went exactly, but I was under the impression my car would be in the shop for only 2-3 days. At that point, I was not offered a rental car covered by the dealership. I had a deadline of when I needed my car back (13 days from then) as I was going to be out of state for Thanksgiving and had already paid to park it at the airport. My advisor couldn’t promise it would be done by my requested date. I was told it was my transmission causing the acceleration problems and they could not fix the transmission until the climate was fixed. When I was quoted the price for fixing the climate, I called 4 other mechanics and asked their thoughts. All of them said it was a bad deal and the fact that the climate had to be fixed before the transmission didn’t make any sense. I had hardly any communication from my advisor during this time and began getting very frustrated. I would have to call the dealership only to be passed around on the phone or wait on hold forever to find out the status of my car. I was offered a rental car while they fixed the transmission. I reminded my advisor of the time period I needed my car back and was told they would try as hard as they could but couldn’t guarantee it would happen. So the day I’m set to travel out of state, I had to get a ride to the airport and left my rental car at my house. I’m 10 minutes from boarding the airplane when my advisor calls to say my car will be ready that day and I’ll need to get my rental car turned in within the next day to avoid getting charged for it. This made me really angry. I had to spend my day stressed out finding anyone who could get into my apartment to get the keys for the rental car, return it, and get my car back since I wouldn’t be back for a week. Thankfully I found someone to do this but it was incredibly frustrating and felt insensitive of the car dealership when I had been explaining my timeline and travel situation a lot. This would have been a one star review, but it’s been redeemed by the fact that my car problems were actually fixed. If I were to ever come back, which will likely be never, I would need better communication about the status of my car and more convenient timing of picking up my car because that was really ridiculous.