Yates Buick GMC

It all centers around Trudy, my salesperson . She was persistent and didn?t give up on the sale. I didn?t think we were going to buy from Yates even though the Yukon XL was our favorite of the Suburban and Expedition Max. Trudy really kept coming at us trying to make it work . Finally for me , it was Saturday when she sent me videos and said ? This is the one you drove. I know you and your wife liked it . It is here for you . Let?s make a deal!? Even later in the day on Saturday , I had already test driven another Expedition and Suburban with a diesel . I was not planing on stopping back at Yates but I was driving by on I10 and thought of Trudy?s videos she sent me. .I said , why not , she tried , let?s see. Even after I made a decision on the Chevy Suburban , ( only because it had a diesel ) but the Yukon XL was my favorite and Trudy was the most personable and persistent . Honestly , I was not the happiest with the numbers, everyone else gave me a little more for my trade BUT I liked your Yukon XL the most and we bought it . Also , it has to do with the Trudy being persistent . Even at the dealership getting ready to buy , I was having second thoughts and Trudy sat with me , and we talked while I waited . I almost walked out before the paperwork was ready . . But i really loved the Yukon XL. It had so many features I liked compared to the Suburban and Expedition. So Trudy?s customer service and I really liked the Yukon XL were my reason for sticking to it . Thank you Trudy . In addition , thank you Ramon , the fiance guy, he was patient in signing the paperwork . We were waiting for my wife who was on duty with the Fire Department. Another thing Trudy did right !! There was some issues with my wife at work and trying to sign the paperwork . Liability with me taking the Yukon XL home . Trudy was doing everything she could so i could take it home that night . Again , thank you Trudy !!

Julio and the team at Yates have always been the best at what they do. Always taking the time to make sure you are good. Love you guys.

if I can give a lower review i would sales guy Julio showed me a car said it was available went on a Sunday afternoon said his mechanic would look at it Monday and when it was ready to test drive he would call me well 3 days later he calls and says someone bought it Tuesday as is (weird) well how come i didnt get the chance to buy as is. Shady not good business practices never again i would set foot there.

Excellent , people were all helpful in the buying process. Had car within one hour after we got there.i would do business with Yates again if i change vehicles.

My son and I went to Yates this morning to possibly look into the possibility of a car. The salesmen Chris and Ramon’s were very helpful and informative on helping him out. After 4 hours and plenty of talk between us all my son drove out with a beautiful pickup that he wanted and with a great trade in. Thank you Yates for all the help and service you gave my son Chris he is so happy as well as his family, we highly recommend your dealership.

The absolute worst quick lube service ever!! After waiting 2 hrs i found my Pickup in the same spot i left it in with the windows down and no service done. The staff was like DEI hires. Don't waste your time with this joke of a dealership. When you need service DO NOT go here!! I wanted to talk to the manager and was told no that the service adviser was in charge of me and I could not talk to the Dealership Manager. Imagine that, the Patients run this Asylum. When you buy the top of the line Pickup you expect at least decent customer service. NEVER AGAIN. I hope the management takes this seriously.

Traded my 2018 hyundai elantra for a new car. Was offered 3000 they said that was fair market and couldn't offer anymore and then turned around 2 days later and put it on the market for 9900 and sold it 1 week later. Never responded to my review to the dealership where they say they respond to all reviews. What a bunch os @&×!. Never will buy from Yates Buick again

Marco is a great salesman. He’s very knowledgeable and answered all of our questions and worked to get us the best deal.

We purchased a used vehible from Yates a few weeks ago. We realized that the horn was not working so called to bring it back in. It was still under warranty, but they had us take it to a different dealership for the service. They provided no loaner car and had the vehicle for over 10 days. We could not get any communication back from Yates and the other dealership could not get a hold of Yates either. We ended up paying for the repair because we were out of a vehicle for so long. The repair was over $300. We have tried to reach out to our salesman, service department, and supervisors without even a return call back. The other dealership that completed the repair has had the same issue in regard to communication. This is the second vehicle that we have purchased from Yates, but will not complete another transaction with them. This dealership is not trustworthy and we would NOT recommend purchasing from them.

Crooked business tactics, they tag on to the bill a bunch of ridiculous fees so they can use them to negotiate the price that they want to get. Better business bureau should look into this matter.