Yates Buick GMC

The GMC headquarters of ARIZONA!! I love my Denali & I love the communication at Yates. Everything was upfront & professional. Amazing culture & staff!

Kelley at Yates was very easy to deal with and our truck is amazing! Thank you!

Hector was great and treated myself and family very well. He provided any information I had asked for and went above and beyond. Very pleased with him and Yates GMC

Hoy fui con la ilusión de tener una Gmc singlecab busque a Luis él estaba ocupado con 3 clientes me refirió con Hector a lo que se portó despota con nosotros diciendo que él no estaba jugando por qué dije que mientras terminaba Luis fuéramos ala Chevrolet siendo que yo soy cliente Gmc a lo que Hector contesta vayase yo no voy estar jugando y lo quise reportar hablo ala tienda y contesta Hector y le digo que quiero hablar con su manager y me dice yo soy el manager comportamiento Racista y muy mal hacia sus propios Clientes estoy desilusionada por este trato Hector le dije que lo hiba decir a los Dueños de Yates y me contestó hábleles no creo que le contesten soy Erika Mier compré hace 6 meses una Gmc Elevation

Friendly, professional, and convenient. Knowledgeable salesman. Clean show row. Available for follow up. I would recommend this dealer to a friend or family member. Looking forward to using their services.

Stay away from this horrible dealership. Perhaps The worst service department anywhere in phoenix metro if not the entire state!!(according to AI conclusion). The service was never performed on my vehicle while I was waiting. The service advisor has never!!! Informed me that while waiting. This dealership is a bad joke. Go elsewhere or you’ll Be sorry.

Pleasant car buying experience. It was all ready for me when I arrived. Car was what I wanted, financing was easy. The salesman did not harass me with phone calls

My daughter and I came into Yates because we had bought her last vehicle there. We were approached by a Sales Associate named Laurie Barnes. At first she came across as pleasant but then her entire attitude changed when my daughter told Laurie there was nothing in the used vehicle section that she liked. She kept telling my daughter to " just buy a brand new one then". We explained it was out of our budget and thank you for the suggestion but explained that we could not afford the payment. Laurie actually said " don't be lazy just get another job"! Not sure if she was joking but I don't think so by the tone in her voice. Then she said the "Sale" was only going on that day and we could not get a good deal any other day if we did not buy something right then. My daughter liked a used SUV and Laurie told us another Salesman had an appointment on it in a few hours and that they were planning on purchasing it so if we liked it that we had better go inside and crunch some numbers? I felt like she was being dishonest so we of coarse left extremely offended! I called back a few hours later to Yates Sales department and found out there was no "Big Sale" that day and that nobody had an appointment or was even coming in to look at that used SUV my daughter had liked! My daughter was shocked they even let Laurie Barnes work there doing stuff like that? I will never buy another car at Yates nor will any of my friends, family, or coworkers because of what Laurie said and how she treated us! My daughter is really upset also and said she is going to write her own reviews as well about Laurie.

Actually not a bad place to buy a car. I mean, it’s still a car dealership and the usual shenanigans apply, but they will negotiate, and they’re civil and professional. And they give you top for your trade, as I’ve shopped 4 other dealers, they were the best by thousands. Management does a good job too. Frank in particular is a good TO guy. All in all, if they have the car you want, buy from them. You probably won’t do better anywhere else

Do not buy from this dealership they don't escalate anything they got the top people named Yates you never talk to gave them a one but I never spoken to him... their service department is subpar especially Chris Brown service tech never had good service or work done early nothing like that and my truck needs a valve body it's been out for over 3 months and it's been at the dealership 2 weeks after they found the part after 90 days we bought five vehicles from GM Yates in the last two and a half years but I will never buy another GM again they're great when they run but you have to get them recalled service no parts it's just a no-brainer to go somewhere else