Reviews
Bar area call March 2026 not even less than a month. It broke down needs a new motor. extended warranty that was sold to me is not valid because the car was modified and the dealer knew that and still sold me the warranty. Also, they refused to fix the vehicle and told me to take it off their lot or they will tow it to the nearest tow lot. 45k for this 2018 Dodge charger that is useless with a $25,000 for parts and repair. Thank you so much Dale and Whittany for choosing not to help out with this situation.
Bar area call March 2026 not even less than a month. It broke down needs a new motor. extended warranty that was sold to me is not valid because the car was modified and the dealer knew that and still sold me the warranty. Also, they refused to fix the vehicle and told me to take it off their lot or they will tow it to the nearest tow lot. 45k for this 2018 Dodge charger that is useless with a $25,000 for parts and repair. Thank you so much Dale and Whittany for choosing not to help out with this situation.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We understand how important it is for customers to feel confident in their vehicle purchase and have clarity regarding warranty coverage. Your comments regarding your Dodge Charger, the warranty concerns, and your communication with our team help the staff at Yates Buick GMC review the details you shared. Please contact us directly so we can discuss your concerns and better understand the circumstances surrounding your purchase. We are committed to providing clear information about vehicle options and warranty coverage while maintaining open communication with our customers. Sincerely, The Yates Customer Care Team
Im sorry I’ve tried to contact your dealer after i was told to take my vehicle off your lot or it will get tow, but Whittany the owner directed everyone to hang up on me when I call to try to resolve this issue. The receptionist also said she was informed to not take my calls from the owner at Yates.
Yates service department is the best that I have experienced. They are fast and efficient. Easy to schedule and the service advisor keeps you informed.
Yates service department is the best that I have experienced. They are fast and efficient. Easy to schedule and the service advisor keeps you informed.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, John! We’re thrilled to hear that you had such a positive experience with our service department at Yates Buick GMC. Our team strives to provide fast and efficient service, and it's great to know that our service advisor kept you informed throughout the process. We look forward to seeing you again for your next visit! Sincerely, The Yates Customer Care Team
The GMC headquarters of ARIZONA!! I love my Denali & I love the communication at Yates. Everything was upfront & professional. Amazing culture & staff!
The GMC headquarters of ARIZONA!! I love my Denali & I love the communication at Yates. Everything was upfront & professional. Amazing culture & staff!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review, David! We're thrilled to hear that you love your GMC Denali and appreciate the communication at Yates Buick GMC. Our team takes pride in providing upfront and professional service, and it's great to know that our culture and staff made a positive impact on your experience. We look forward to seeing you again soon! Sincerely, The Yates Customer Care Team
Kelley at Yates was very easy to deal with and our truck is amazing! Thank you!
Kelley at Yates was very easy to deal with and our truck is amazing! Thank you!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Bobby! We're thrilled to hear that Kelley made your experience easy and that you're enjoying your new truck. Your support means a great deal to us, and our team looks forward to seeing you at Yates Buick GMC again soon! Sincerely, The Yates Customer Care Team
Hector was great and treated myself and family very well. He provided any information I had asked for and went above and beyond. Very pleased with him and Yates GMC
Hector was great and treated myself and family very well. He provided any information I had asked for and went above and beyond. Very pleased with him and Yates GMC
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Conner! We’re thrilled to hear that Hector provided you and your family with exceptional service and went above and beyond to meet your needs. At Yates Buick GMC, we strive to create great experiences for our customers, and it’s fantastic to know we succeeded with you. We look forward to seeing you again! Sincerely, The Yates Customer Care Team
Hoy fui con la ilusión de tener una Gmc singlecab busque a Luis él estaba ocupado con 3 clientes me refirió con Hector a lo que se portó despota con nosotros diciendo que él no estaba jugando por qué dije que mientras terminaba Luis fuéramos ala Chevrolet siendo que yo soy cliente Gmc a lo que Hector contesta vayase yo no voy estar jugando y lo quise reportar hablo ala tienda y contesta Hector y le digo que quiero hablar con su manager y me dice yo soy el manager comportamiento Racista y muy mal hacia sus propios Clientes estoy desilusionada por este trato Hector le dije que lo hiba decir a los Dueños de Yates y me contestó hábleles no creo que le contesten soy Erika Mier compré hace 6 meses una Gmc Elevation
Hoy fui con la ilusión de tener una Gmc singlecab busque a Luis él estaba ocupado con 3 clientes me refirió con Hector a lo que se portó despota con nosotros diciendo que él no estaba jugando por qué dije que mientras terminaba Luis fuéramos ala Chevrolet siendo que yo soy cliente Gmc a lo que Hector contesta vayase yo no voy estar jugando y lo quise reportar hablo ala tienda y contesta Hector y le digo que quiero hablar con su manager y me dice yo soy el manager comportamiento Racista y muy mal hacia sus propios Clientes estoy desilusionada por este trato Hector le dije que lo hiba decir a los Dueños de Yates y me contestó hábleles no creo que le contesten soy Erika Mier compré hace 6 meses una Gmc Elevation
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Acusamos recibo de su reseña y actualmente estamos investigando los hechos que ha detallado.
Friendly, professional, and convenient. Knowledgeable salesman. Clean show row. Available for follow up. I would recommend this dealer to a friend or family member. Looking forward to using their services.
Friendly, professional, and convenient. Knowledgeable salesman. Clean show row. Available for follow up. I would recommend this dealer to a friend or family member. Looking forward to using their services.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback, Jeffrey! We're thrilled to hear that you had a positive experience with our knowledgeable salesman and appreciated the cleanliness of our showroom. At Yates Buick GMC, our team strives to provide friendly and professional service, and we're glad that resonated with you. We look forward to assisting you again in the future and appreciate your recommendation to friends and family! Sincerely, The Yates Customer Care Team
Stay away from this horrible dealership. Perhaps The worst service department anywhere in phoenix metro if not the entire state!!(according to AI conclusion). The service was never performed on my vehicle while I was waiting. The service advisor has never!!! Informed me that while waiting. This dealership is a bad joke. Go elsewhere or you’ll Be sorry.
Stay away from this horrible dealership. Perhaps The worst service department anywhere in phoenix metro if not the entire state!!(according to AI conclusion). The service was never performed on my vehicle while I was waiting. The service advisor has never!!! Informed me that while waiting. This dealership is a bad joke. Go elsewhere or you’ll Be sorry.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We would like the opportunity to speak with you directly regarding your experience.
I appreciate your response but I’m not sure you understand what had happened here. So hear me out again loud and clear….: “ after one hour waiting , they moved my vehicle inside the shop, never!!!!! Done anything to it, and then dumped it back on the parking lot. I was never ever!!!! Informed about it and was waiting forever like an idiot. “ all this done maliciously and if not..then how in the world can you justify it????
Pleasant car buying experience. It was all ready for me when I arrived. Car was what I wanted, financing was easy. The salesman did not harass me with phone calls
Pleasant car buying experience. It was all ready for me when I arrived. Car was what I wanted, financing was easy. The salesman did not harass me with phone calls
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Kayla, for your wonderful review! We’re thrilled to hear that your car buying experience at Yates Buick GMC was pleasant and that everything was ready for you upon arrival. It’s great to know you found the financing process easy and appreciated the respectful approach from our sales team. We look forward to serving you again in the future! Sincerely, The Yates Customer Care Team
My daughter and I came into Yates because we had bought her last vehicle there. We were approached by a Sales Associate named Laurie Barnes. At first she came across as pleasant but then her entire attitude changed when my daughter told Laurie there was nothing in the used vehicle section that she liked. She kept telling my daughter to " just buy a brand new one then". We explained it was out of our budget and thank you for the suggestion but explained that we could not afford the payment. Laurie actually said " don't be lazy just get another job"! Not sure if she was joking but I don't think so by the tone in her voice. Then she said the "Sale" was only going on that day and we could not get a good deal any other day if we did not buy something right then. My daughter liked a used SUV and Laurie told us another Salesman had an appointment on it in a few hours and that they were planning on purchasing it so if we liked it that we had better go inside and crunch some numbers? I felt like she was being dishonest so we of coarse left extremely offended! I called back a few hours later to Yates Sales department and found out there was no "Big Sale" that day and that nobody had an appointment or was even coming in to look at that used SUV my daughter had liked! My daughter was shocked they even let Laurie Barnes work there doing stuff like that? I will never buy another car at Yates nor will any of my friends, family, or coworkers because of what Laurie said and how she treated us! My daughter is really upset also and said she is going to write her own reviews as well about Laurie.
My daughter and I came into Yates because we had bought her last vehicle there. We were approached by a Sales Associate named Laurie Barnes. At first she came across as pleasant but then her entire attitude changed when my daughter told Laurie there was nothing in the used vehicle section that she liked. She kept telling my daughter to " just buy a brand new one then". We explained it was out of our budget and thank you for the suggestion but explained that we could not afford the payment. Laurie actually said " don't be lazy just get another job"! Not sure if she was joking but I don't think so by the tone in her voice. Then she said the "Sale" was only going on that day and we could not get a good deal any other day if we did not buy something right then. My daughter liked a used SUV and Laurie told us another Salesman had an appointment on it in a few hours and that they were planning on purchasing it so if we liked it that we had better go inside and crunch some numbers? I felt like she was being dishonest so we of coarse left extremely offended! I called back a few hours later to Yates Sales department and found out there was no "Big Sale" that day and that nobody had an appointment or was even coming in to look at that used SUV my daughter had liked! My daughter was shocked they even let Laurie Barnes work there doing stuff like that? I will never buy another car at Yates nor will any of my friends, family, or coworkers because of what Laurie said and how she treated us! My daughter is really upset also and said she is going to write her own reviews as well about Laurie.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. We understand how important it is to feel respected and valued during the car-buying process, and we appreciate your feedback regarding your interaction with us at Yates Buick GMC. It is concerning to hear about your daughter's experience, and we take such matters seriously. We encourage you to contact us directly so we can address your concerns appropriately and ensure that this does not happen again. Your satisfaction is important to us, and we want to regain your trust. Thank you again for your feedback, and we hope to have the opportunity to improve your experience in the future. Sincerely, The Yates Customer Care Team