Yates Buick GMC

After a long day of car shopping and getting the run around from other dealerships, Matt (Sales Manager), reached out to me after an online inquiry. Not... only did they have the car I wanted, but I was pre approved, in and out in just a couple hours. No hassle. Car was beautifully detailed and we drove it off the lot. Excellent customer service from Sales Manager to Finance Manager. We will definitely purchase future cars from this place.

Very nice Facility and very Professional sales people. I didn't feel the pressure that I normally feel from car dealerships and if it wasn't... for my not perfect credit I would have made a deal that day.

I recently had the absolute best, picture perfect by experience ever! The entire sales team at Yates GMC actually treated us like family. There were no... games or sales tactics. We literally purchase our truck over the phone at a price that sounded too good to be true. Beth, one of the managers, sent us pictures and videos of the truck all cleaned up and ready for delivery. We have never felt so important when buying a new vehicle. We took delivery of our truck and yup, you guessed it, the price changed.... and was almost $600 LOWER!!!!!! When does that happen?! On May 31, 2018 it happened at Yates GMC. As a family who purchases vehicles annually, we’ve never had such a pleasant, relaxed, game and sales pitch free experience. Even the other shoppers were nice and friendly. I mean who makes a friend at a dealership and with the dealership?! You can too if you visit Yates GMC. We live in Gilbert and made the hour long trip in rush-hour traffic to take delivery of our new truck before the end of the month. We will gladly do it again for this experience!! Our salesman team was Chris Barrett and Beth Lestinsky. Derek Roller in finance was great and didn’t play games either! We walked in, unloaded our old truck into our new one, signed and drove away!!! It was that quick, easy and hassle free. Don’t just take my word for it, have the best car buying experience for yourself by stopping by or calling Chris today!! And no I don’t work for Yates, just a really happy customer.

Would not buy a car from this business if they were offering it for free. Friday Night 10-27-2017, my son is looking for a car. Immediately after work... we (wife, son, myself) go to Yates...after walking through display floor...no sales agents or help anywhere...went to the receptionist (cute young woman, shoes off, feet in chair, texting on cellphone) asked for a sales agent...hmmm. NONE came....asked for the used car section...she gestured--out there...we then went to the door and a very nicely attire sales agent (obviously) asked us if we have been helped. Answered with a "no" and that we were looking for a used car for the son. He looked at us then turned and left. we continued on to the "used car" area...after several minutes a younger salesman "Mike" came out and was nice and very pleasant.....he did try....however, the feeling I had--also expressed by the wife and son---was that we weren't dressed nice enough or didn't look like we had the money for a car or just wasn't worth his time.............So, Yates...not going to happen....and will express that opinion to everyone that I meet and know when asked.....your customer service sucks.

Professional, caring staff. Beth and Tanner made the procesa of buying a far a pleasure. I would recommend this dealership to anyone.

Customer service was great until I left with the car. Needed to remive the extended warranty the next morning but couldn't get a call back. Called again... and spoke with manager and made appointment to come in a day later. Here and treated like chumps. Waiting, waiting, like chump change. Live how that happens. Not. Bad way to treat customers. Will now not reccomend to anyone.

They answered my questions online very quickly. Very pleased with the timely response

My wife and I initially went looking for a used Yukon XL. We ended up buying a new one for the same price! Our sales person Laura Rodriguez was excellent!... There was no pressure, we got a great value for our trade in and she listened to everything we wanted and needed in our new car. The dealership was honest, fair and we would definitely buy from them again!

They followed through on their promises. Although we did not have it in writing, they provided a safety/convenience net because we noticed it was missing... from the vehicle when we purchased it. Thank you.

Fast, convenient, affordable, from purchase to service, very pleased thus far. I have no complaints and I recommend you check these guys out.