Reviews
Great service and employes
My new verano is great and my dealings with Curtis, Barbara and Brent were outstanding. I would recomend Yates GMC to everybody. Mike in service also is another great person to deal with. I have never had a bad experience at Yates. Howard Schafer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eizenija, it was a pleasure to read about your experience here at Yates Buick GMC. Our top priority is delivering informative service at an efficient pace without making our guests feel rushed or pressured in any way, and it's delightful to know that Barbara and Brent were able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review, and we look very forward to seeing you again in the future. Sincerely, Ashley Grimes, (623)-748-5315.
Good Service
Shane completed the work in less time than he estimated. Was friendly and helped to set up the Sirius portion of the radio that was repaired by a new module. Barbara in the Finance Dept was very patient with me and completed the paperwork for an extended warranty for me even tho I was distracted by trying to obtain more info from OnStar.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We look forward to servicing your future automotive needs. Sincerely, Ashley Grimes, (623)-748-5315.
repair on a recall
No complaints. They provided transportation to and from my house and both the employees at the center and Josie the driver were efficient and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deborah, thanks so much for this 5-star review about your service experience. We always enjoy hearing from our customers, and I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this value. We hope to work with you again in the future for any of your automotive needs. Sincerely, Ashley Grimes, (623)-748-5315.
Great service, friendly employees at all times.
I always feel when I come to Yates all the service people are very friendly, listen to what I have to say and do their best to take care of any problem. What I really like is I never feel pressured to do a service that is not needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, thank you for writing about your visit with us. We are committed to listening to all of our customers concerns, and it is encouraging to hear that we impressed you by delivering our trademark friendly and hassle-free service. If you have further needs for your vehicle, please feel free to come back and see us. Best regards, Ashley Grimes, (623)-748-5315.
great place
I have a great experience, anytime I come your establishment. My only issue is your service prices are pretty high. thanks Forrest
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Forrest, we appreciate you taking the time to share this review with us. We are committed to providing a great service experience to every customer that enters our dealership. At Yates Buick GMC, we continuously strive to improve as a business, and reviews like yours help us learn more about the areas in which we need to improve. If there's anything else that we can help you with regards to your vehicle, please feel free to let us know. Warm regards, Ashley Grimes, (623)-748-5315.
A Non-Pressure Dealership
All who I had contact with were very professional. I didn't feel pressured as I did at the other dealerships that I visited. I was allowed to look over the inventory at my own pace.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ruby, thank you for taking the time to share your review with us. It is great to hear that we were able to provide you the professional and pressure-free service that our dealership is known for. Please feel free to visit us if you have further needs for your vehicle. Best regards, Ashley Grimes, (623)-748-5315.
Great and prompt service
We had a Recall notice to tend to. We were please to know that it only took about 45 mins to check the issue. And they even washed our vehicle, which we were very pleased. Thanks guys.
- Customer service —
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jesse, we appreciate you taking your time to share your feedback with us. We try our best to make the service experience as quick and efficient as possible for all of our customers, and it is great to hear that you were pleased with our service. We hope to see you again in the future. Best regards, Ashley Grimes, (623)-748-5315.
Thanks Curtis and Yates team
Curtis was very helpful and gave real feedback on the vehicles I was trying to decide on. He took the time to ask the right questions to make my choice clear and now I own their right car for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Roque, thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchasing experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle and I am glad to hear that Curtis was able to help you choose the right vehicle for you. Please feel free to call us if you have any questions about your car. Warm regards, Ashley Grimes, (623)-748-5315.
Great Service and Great Team
What a easy, quick and painless purchase. I recommend Robert and Derrick. What a team.Will never shop anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, we appreciate you taking the time to share your experience with us and are happy to hear that we have earned your loyalty to our dealership. At Yates Buick GMC, we try our best to make the car buying experience as easy and quick as possible for all of our customers, and I am grateful to hear that Robert and Derrick worked hard to make your purchase completely painless. We look forward to working with you again in the future. Best regards, Ashley Grimes, (623)-748-5315.
Great Service
We always bring our vehicles to Yates for service. One weeked we could not get in so went to another GM dealer for service. This dealer did not do a satisfactory job. We came back to Yates for our service and they not only did an excellent job on the new service item they fixed the poor service items from the other dealer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tammy, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Please continue to visit us whenever you have automotive needs, and we'll continue to provide great service. Best regards, Ashley Grimes, (623)-748-5315.