Camelback Toyota

In early April of this year, I purchased a 2015 Toyota RAV 4 from Camelback Toyota. The purchase price, along with the low mileage, made the car enticing and what I felt was an excellent purchase. I was told that this vehicle was a certified pre-owned vehicle. Toyota Certified Pre-Owned (CPO) is defined as, “a selection of well-maintained, late model used Toyotas that undergo a 160 point inspection, ensuring they meet Toyota’s quality and safety standards. Toyota CPO vehicles offer a higher level of confidence and assurance than a regular used car, as it has been rigorously inspected and reconditioned.” I do not believe that any inspection was done on my vehicle! It should be noted that I had previously purchased a vehicle from Camelback Toyota (October 2024). This vehicle had immediate transmission problems. The gears would stick and not allow for shifting to gears above 2nd. I had it in their shop multiple times and each time I was told that they "couldn't replicate" the problem that I was having with the transmission. They finally sent the vehicle over to the Nissan dealership and they ended up having to replace the transmission. Within the first two weeks of my April 2025 RAV 4 purchase, I had to replace the wipers, all light bulbs and the front two tires (the front passenger tire had a patch on it). When I asked Camelback Toyota about what I would term “safety issues”, I was told all vehicle purchases were sold “as is.” I asked how these problems were not caught during their extensive inspection, considering lights, wipers, and tires would be considered “safety items”? Camelback Toyota said that the car was sold “as is” and none of these items would be covered. This is a matter of principle! I believe that keeping the customer happy would be a top priority. It’s not like I’m asking them to put a new transmission in the vehicle. The biggest safety issue with this vehicle is with the braking system. Since the day I drove the vehicle off the lot, there were different squeaks, grabs, grinding, or creaks. Every time I push the brake pedal it goes all the way to the floor. As a matter of fact, I called my salesman on my way home from the dealership detailing what I was experiencing with the brakes. I was given all sorts of excuses, including the belief that since they put new brake shoes on the vehicle, there could not possibly be anything wrong with them. I finally got an appointment with the service department and the technician said that he "couldn’t replicate" any of the symptoms I described. I have maintained that there is something wrong with the braking system, and despite my continued objections, Camelback Toyota still considers this part of the “as is” disclaimer on used cars. I have taken the vehicle to my mechanic who said that while Camelback Toyota replaced the brake shoes, the rotors were not “turned”. The estimate to repair this is $350-$450. I again asked Camelback Toyota if they would repair the brakes and the reply, from the used car manager, is that it is still part of the “as is” disclaimer. All of this being said, Toyota’s are great cars. They are reliable and hold their value. I will purchase another Toyota, but not from Camelback Toyota. This is the second time I have purchased a vehicle from them and the second time said vehicle has had major safety issues. The fact that the service department can never “replicate” the problem tells me that Camelback Toyota sells the cars but does not thoroughly inspect the cars prior to putting them up for sale.

My salesman JJ was fantastic. He was honest, personable, and went above and beyond to help me. He is a gem, and a great guy. I did not like dealing with Finance. It took them forever to do the paperwork. I felt like they did not value my time. They were EXTREMELY pushy about getting me to buy a warranty,

Been a loyal Toyota owner since 2006 (still own the 2006 Tacoma) (this is our fourth one / third hybrid) Toyota truly stands behind their cars that’s why we’ve been with this so long.. This current purchase Camelback Toyota truly went above and beyond to earn our business purchasing of a fully loaded 2025 Rav4... Selection s amazing and make the buying experience very simple.. No wonder they sell 1,000 a month.. Even when new day check-in’s to see how we’re doing.. Amazing... Great job Camelback..!

Melanie Kranz me atendió excelentemente bien me voy muy contento muy buenas atenciones. Regresaré siempre con ella!

⭐️⭐️⭐️⭐️⭐️ I recently purchased a 2025 Toyota Camry from Camelback Toyota, and I couldn’t be happier with the experience. JJ, the Sales Manager, provided outstanding service from start to finish. He worked tirelessly to help me find the perfect car and went above and beyond—even staying after hours to ensure everything was just right. JJ is patient, honest, and yes—trustworthy. If you’re in the market for a new vehicle, do yourself a favor and ask for JJ. You’ll be in great hands.

Melanie es una excelente vendedora es muy paciente es el segundo carro que compró y siempre regresaré con ella.

I had a very disappointing experience with CamelBak Toyota. I was told they would honor a specific price on a vehicle, so I went in for a test drive and asked for the paperwork to move forward. After waiting with no follow-up, I had to call them myself, only to be told by the manager that the price the sales representative gave me was not something they could actually offer. This kind of miscommunication and wasting a customer’s time is unacceptable. I expected more transparency and professionalism.

I recently purchased a vehicle from Camelback Toyota and paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at the time of purchase and promised to email it. Despite multiple calls and texts over several weeks, I never received it, and still waiting. Later, they offered a "free detail" and scheduled me for an appointment. When I arrived on time, I was surprised to learn that they planned to keep my car all day and then ended up keeping it overnight without informing me ahead of time. This caused serious disruption to my personal and work responsibilities. Even worse, when I got the car back, the detailing was poorly done—and when I asked about it, the service agent actually said, "We don't have to clean everything." Most concerning of all: I found a scratch and small dent on the car that were not there before. When I raised the issue, the managers insisted it was pre-existing—even though their team said they took pictures at drop-off. I have formally requested those photos and am still waiting for them. I feel completely dismissed and disrespected as a customer. This is not the kind of service or professionalism anyone should expect when buying a car—especially not from a Toyota dealership. I hope Camelback Toyota takes responsibility and corrects this.

Thank you so much JJ for assisting with finding my new car and Denita for being the best finance manager with all the fun treats. 💕

Complete 100% POSITIVE EXPERIENCE to say about this place five stars all the way!! my wife and I just purchased a brand new Tacoma. Our sales lady Melanie was exceptional and the general sales manager. Yens went out of his way to greet us as they did last year when we bought our Camry. I worked in the car industry and the way my wife and I were treated from start to finish was top notch. If you want a no hassle back and forth experience see Melanie, thank you Camelback Toyota!!