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Camelback Toyota

(5,671 reviews)
Visit Camelback Toyota
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–7:00pm Closed

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New (602) 680-5083 (602) 680-5083
Used (602) 652-2023 (602) 652-2023
Service (602) 903-6649 (602) 903-6649

Inventory

See all 527 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2005.
Welcome to Camelback Toyota a Berkshire Hathaway Company. We make rebates incentives & great leases on new Toyota cars available to all Phoenix Toyota buyers. Camelback Toyota has a state of the art facility on 9.6 acres one of the state's largest flag poles an expansive showroom with flat screen TV's & an outdoor patio for enjoying Arizona's beautiful weather. For morning guests complimentary fruit bagels & coffee are offered. While waiting for their vehicles to be serviced guests can take advantage of free Wi-Fi while seated in lounge chairs chairs with laptop arms or massage chairs.
The Best Just Got Better!

Service center

Phone number (602) 903-6649

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Eddie Mkpanam headshot
Eddie Mkpanam
Internet Sales Manager
(18 reviews)
Ash Rad headshot
Ash Rad
Hiring & Recruiting Director
(15 reviews)
Ashtyn Stamatiades headshot
Ashtyn Stamatiades
Sales Advisor
(15 reviews)
Hayden Johnson headshot
Hayden Johnson
Sales
(8 reviews)
Brian Thomas headshot
Brian Thomas
Sales
(7 reviews)
Axel Gastelum headshot
Axel Gastelum
Sales
(5 reviews)
Joshua Lazcano headshot
Joshua Lazcano
Sales
(5 reviews)
Jason Johnson headshot
Jason Johnson
Sales Consultant
(104 reviews)
Brent Harris headshot
Brent Harris
Internet Sales Manager
(59 reviews)
Jennifer Sanchez headshot
Jennifer Sanchez
Sales
(47 reviews)
Maliq Osbourne headshot
Maliq Osbourne
Sales
(25 reviews)
Tony Torres headshot
Tony Torres
Internet Sales Manager
(14 reviews)
Antonio Flores headshot
Antonio Flores
Sales
(11 reviews)
Luis Silva headshot
Luis Silva
Latino Sales Director
(66 reviews)
Ryan Chan headshot
Ryan Chan
New Car Sales
(60 reviews)
Jesse Lopez headshot
Jesse Lopez
New Car Sales Manager
(54 reviews)
Lon Nguyen headshot
Lon Nguyen
Internet Sales Representative
(47 reviews)
Ralph Walters headshot
Ralph Walters
Internet Director
(38 reviews)
Paloma Galvez headshot
Paloma Galvez
Internet Sales Manager
(32 reviews)
Daniel Conway headshot
Daniel Conway
Sales
(29 reviews)
Ever Valenzuela headshot
Ever Valenzuela
Sales
(18 reviews)
Marion Hopper headshot
Marion Hopper
Sales
(10 reviews)
Maryam Azari headshot
Maryam Azari
Sales
(22 reviews)
Abou Traore headshot
Abou Traore
Sales
(17 reviews)
Sergio Hernandez headshot
Sergio Hernandez
New Car Assistant Sales Manager
(13 reviews)
Mike Tommasino headshot
Mike Tommasino
Internet Sales Manager
(12 reviews)
Dwight Moore headshot
Dwight Moore
Internet Sales
(10 reviews)
Jared Kacmarynski headshot
Jared Kacmarynski
Internet Sales
(6 reviews)
Adam Crump headshot
Adam Crump
Sales Manager Internet Department
(30 reviews)
Jonathan Castillo headshot
Jonathan Castillo
Sales Manager
(26 reviews)
Jim Dinwid headshot
Jim Dinwid
DASH/Sales Representative
(19 reviews)
Rocio Hernandez headshot
Rocio Hernandez
Sales
(18 reviews)
Mike Spector headshot
Mike Spector
Inventory/Facility Director
(18 reviews)
Terrance Borthwell headshot
Terrance Borthwell
Sales
(38 reviews)
Ian Grundstrom headshot
Ian Grundstrom
Internet Sales and Leasing Consultant
(29 reviews)
Eli Cid headshot
Eli Cid
Internet Sales Manager
(26 reviews)
Tanner Whitworth headshot
Tanner Whitworth
Sales
(20 reviews)
Leroy Fitzgerald headshot
Leroy Fitzgerald
Internet Sales Manager
(11 reviews)
Eber Martinez headshot
Eber Martinez
Sales
(8 reviews)
Abe Mendivil headshot
Abe Mendivil
Internet Sales
(18 reviews)
Yoanna Tona headshot
Yoanna Tona
Internet Sales Manager
(18 reviews)
RJ Johnson headshot
RJ Johnson
Internet Sales
(16 reviews)
Lou Alsaadi headshot
Lou Alsaadi
Finance Director
(94 reviews)
Larry Ajayi headshot
Larry Ajayi
Sales
(45 reviews)
Caleb Johnson headshot
Caleb Johnson
Used Car Sales Manager
(45 reviews)
Shane Henry headshot
Shane Henry
Sales
(18 reviews)
Steven King headshot
Steven King
Internet Sales Representative
(14 reviews)
Jesus Machado headshot
Jesus Machado
Used Car Director
(69 reviews)
Brandon Latour headshot
Brandon Latour
New Car Director
(25 reviews)
Latisha Preciado headshot
Latisha Preciado
DASH/Marketing Director
(20 reviews)
Sean Neel headshot
Sean Neel
Internet Sales Representative
(8 reviews)
Robert Peterson headshot
Robert Peterson
Internet Sales Manager
(4 reviews)
Kai Rodriguez headshot
Kai Rodriguez
Client Advisor
(4 reviews)
Derrick Scott headshot
Derrick Scott
Sales
(4 reviews)
Quincy Gore headshot
Quincy Gore
internet Sales
(2 reviews)
Eleazar Leija headshot
Eleazar Leija
Sales
(2 reviews)
Steven Reyes headshot
Steven Reyes
Internet Sales Manager
(2 reviews)
Shannan Santisouk headshot
Shannan Santisouk
Internet Sales
(2 reviews)
Payton Maricle headshot
Payton Maricle
Sales
(1 review)
Johan Vielma headshot
Johan Vielma
Sales
(1 review)
Tim White headshot
Tim White
Internet Sales Representative
(1 review)

Reviews

(5,671 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Camelback Toyota from DealerRater.

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In early April of this year, I purchased a 2015 Toyota

In early April of this year, I purchased a 2015 Toyota RAV 4 from Camelback Toyota. The purchase price, along with the low mileage, made the car enticing and what I felt was an excellent purchase. I was told that this vehicle was a certified pre-owned vehicle. Toyota Certified Pre-Owned (CPO) is defined as, “a selection of well-maintained, late model used Toyotas that undergo a 160 point inspection, ensuring they meet Toyota’s quality and safety standards. Toyota CPO vehicles offer a higher level of confidence and assurance than a regular used car, as it has been rigorously inspected and reconditioned.” I do not believe that any inspection was done on my vehicle! It should be noted that I had previously purchased a vehicle from Camelback Toyota (October 2024). This vehicle had immediate transmission problems. The gears would stick and not allow for shifting to gears above 2nd. I had it in their shop multiple times and each time I was told that they "couldn't replicate" the problem that I was having with the transmission. They finally sent the vehicle over to the Nissan dealership and they ended up having to replace the transmission. Within the first two weeks of my April 2025 RAV 4 purchase, I had to replace the wipers, all light bulbs and the front two tires (the front passenger tire had a patch on it). When I asked Camelback Toyota about what I would term “safety issues”, I was told all vehicle purchases were sold “as is.” I asked how these problems were not caught during their extensive inspection, considering lights, wipers, and tires would be considered “safety items”? Camelback Toyota said that the car was sold “as is” and none of these items would be covered. This is a matter of principle! I believe that keeping the customer happy would be a top priority. It’s not like I’m asking them to put a new transmission in the vehicle. The biggest safety issue with this vehicle is with the braking system. Since the day I drove the vehicle off the lot, there were different squeaks, grabs, grinding, or creaks. Every time I push the brake pedal it goes all the way to the floor. As a matter of fact, I called my salesman on my way home from the dealership detailing what I was experiencing with the brakes. I was given all sorts of excuses, including the belief that since they put new brake shoes on the vehicle, there could not possibly be anything wrong with them. I finally got an appointment with the service department and the technician said that he "couldn’t replicate" any of the symptoms I described. I have maintained that there is something wrong with the braking system, and despite my continued objections, Camelback Toyota still considers this part of the “as is” disclaimer on used cars. I have taken the vehicle to my mechanic who said that while Camelback Toyota replaced the brake shoes, the rotors were not “turned”. The estimate to repair this is $350-$450. I again asked Camelback Toyota if they would repair the brakes and the reply, from the used car manager, is that it is still part of the “as is” disclaimer. All of this being said, Toyota’s are great cars. They are reliable and hold their value. I will purchase another Toyota, but not from Camelback Toyota. This is the second time I have purchased a vehicle from them and the second time said vehicle has had major safety issues. The fact that the service department can never “replicate” the problem tells me that Camelback Toyota sells the cars but does not thoroughly inspect the cars prior to putting them up for sale.

In early April of this year, I purchased a 2015 Toyota

In early April of this year, I purchased a 2015 Toyota RAV 4 from Camelback Toyota. The purchase price, along with the low mileage, made the car enticing and what I felt was an excellent purchase. I was told that this vehicle was a certified pre-owned vehicle. Toyota Certified Pre-Owned (CPO) is defined as, “a selection of well-maintained, late model used Toyotas that undergo a 160 point inspection, ensuring they meet Toyota’s quality and safety standards. Toyota CPO vehicles offer a higher level of confidence and assurance than a regular used car, as it has been rigorously inspected and reconditioned.” I do not believe that any inspection was done on my vehicle! It should be noted that I had previously purchased a vehicle from Camelback Toyota (October 2024). This vehicle had immediate transmission problems. The gears would stick and not allow for shifting to gears above 2nd. I had it in their shop multiple times and each time I was told that they "couldn't replicate" the problem that I was having with the transmission. They finally sent the vehicle over to the Nissan dealership and they ended up having to replace the transmission. Within the first two weeks of my April 2025 RAV 4 purchase, I had to replace the wipers, all light bulbs and the front two tires (the front passenger tire had a patch on it). When I asked Camelback Toyota about what I would term “safety issues”, I was told all vehicle purchases were sold “as is.” I asked how these problems were not caught during their extensive inspection, considering lights, wipers, and tires would be considered “safety items”? Camelback Toyota said that the car was sold “as is” and none of these items would be covered. This is a matter of principle! I believe that keeping the customer happy would be a top priority. It’s not like I’m asking them to put a new transmission in the vehicle. The biggest safety issue with this vehicle is with the braking system. Since the day I drove the vehicle off the lot, there were different squeaks, grabs, grinding, or creaks. Every time I push the brake pedal it goes all the way to the floor. As a matter of fact, I called my salesman on my way home from the dealership detailing what I was experiencing with the brakes. I was given all sorts of excuses, including the belief that since they put new brake shoes on the vehicle, there could not possibly be anything wrong with them. I finally got an appointment with the service department and the technician said that he "couldn’t replicate" any of the symptoms I described. I have maintained that there is something wrong with the braking system, and despite my continued objections, Camelback Toyota still considers this part of the “as is” disclaimer on used cars. I have taken the vehicle to my mechanic who said that while Camelback Toyota replaced the brake shoes, the rotors were not “turned”. The estimate to repair this is $350-$450. I again asked Camelback Toyota if they would repair the brakes and the reply, from the used car manager, is that it is still part of the “as is” disclaimer. All of this being said, Toyota’s are great cars. They are reliable and hold their value. I will purchase another Toyota, but not from Camelback Toyota. This is the second time I have purchased a vehicle from them and the second time said vehicle has had major safety issues. The fact that the service department can never “replicate” the problem tells me that Camelback Toyota sells the cars but does not thoroughly inspect the cars prior to putting them up for sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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My salesman JJ was fantastic.

My salesman JJ was fantastic. He was honest, personable, and went above and beyond to help me. He is a gem, and a great guy. I did not like dealing with Finance. It took them forever to do the paperwork. I felt like they did not value my time. They were EXTREMELY pushy about getting me to buy a warranty,

My salesman JJ was fantastic.

My salesman JJ was fantastic. He was honest, personable, and went above and beyond to help me. He is a gem, and a great guy. I did not like dealing with Finance. It took them forever to do the paperwork. I felt like they did not value my time. They were EXTREMELY pushy about getting me to buy a warranty,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Been a loyal Toyota owner since 2006 (still own the 2006

Been a loyal Toyota owner since 2006 (still own the 2006 Tacoma) (this is our fourth one / third hybrid) Toyota truly stands behind their cars that’s why we’ve been with this so long.. This current purchase Camelback Toyota truly went above and beyond to earn our business purchasing of a fully loaded 2025 Rav4... Selection s amazing and make the buying experience very simple.. No wonder they sell 1,000 a month.. Even when new day check-in’s to see how we’re doing.. Amazing... Great job Camelback..!

Been a loyal Toyota owner since 2006 (still own the 2006

Been a loyal Toyota owner since 2006 (still own the 2006 Tacoma) (this is our fourth one / third hybrid) Toyota truly stands behind their cars that’s why we’ve been with this so long.. This current purchase Camelback Toyota truly went above and beyond to earn our business purchasing of a fully loaded 2025 Rav4... Selection s amazing and make the buying experience very simple.. No wonder they sell 1,000 a month.. Even when new day check-in’s to see how we’re doing.. Amazing... Great job Camelback..!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Melanie Kranz me atendió excelentemente bien me voy muy

Melanie Kranz me atendió excelentemente bien me voy muy contento muy buenas atenciones. Regresaré siempre con ella!

Melanie Kranz me atendió excelentemente bien me voy muy

Melanie Kranz me atendió excelentemente bien me voy muy contento muy buenas atenciones. Regresaré siempre con ella!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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⭐️⭐️⭐️⭐️⭐️ I recently purchased a 2025 Toyota Camry

⭐️⭐️⭐️⭐️⭐️ I recently purchased a 2025 Toyota Camry from Camelback Toyota, and I couldn’t be happier with the experience. JJ, the Sales Manager, provided outstanding service from start to finish. He worked tirelessly to help me find the perfect car and went above and beyond—even staying after hours to ensure everything was just right. JJ is patient, honest, and yes—trustworthy. If you’re in the market for a new vehicle, do yourself a favor and ask for JJ. You’ll be in great hands.

⭐️⭐️⭐️⭐️⭐️ I recently purchased a 2025 Toyota Camry

⭐️⭐️⭐️⭐️⭐️ I recently purchased a 2025 Toyota Camry from Camelback Toyota, and I couldn’t be happier with the experience. JJ, the Sales Manager, provided outstanding service from start to finish. He worked tirelessly to help me find the perfect car and went above and beyond—even staying after hours to ensure everything was just right. JJ is patient, honest, and yes—trustworthy. If you’re in the market for a new vehicle, do yourself a favor and ask for JJ. You’ll be in great hands.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Melanie es una excelente vendedora es muy paciente es el

Melanie es una excelente vendedora es muy paciente es el segundo carro que compró y siempre regresaré con ella.

Melanie es una excelente vendedora es muy paciente es el

Melanie es una excelente vendedora es muy paciente es el segundo carro que compró y siempre regresaré con ella.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are delighted to hear about your wonderful experience with Melanie! It's fantastic to know that her patience and excellent service have made such a positive impression on you. We're honored that you chose to purchase your second car with us and that you plan to return to work with Melanie again. Your loyalty means the world to us, and we're grateful for customers like you who recognize the dedication of our team members.

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I had a very disappointing experience with CamelBak

I had a very disappointing experience with CamelBak Toyota. I was told they would honor a specific price on a vehicle, so I went in for a test drive and asked for the paperwork to move forward. After waiting with no follow-up, I had to call them myself, only to be told by the manager that the price the sales representative gave me was not something they could actually offer. This kind of miscommunication and wasting a customer’s time is unacceptable. I expected more transparency and professionalism.

I had a very disappointing experience with CamelBak

I had a very disappointing experience with CamelBak Toyota. I was told they would honor a specific price on a vehicle, so I went in for a test drive and asked for the paperwork to move forward. After waiting with no follow-up, I had to call them myself, only to be told by the manager that the price the sales representative gave me was not something they could actually offer. This kind of miscommunication and wasting a customer’s time is unacceptable. I expected more transparency and professionalism.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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I recently purchased a vehicle from Camelback Toyota and

I recently purchased a vehicle from Camelback Toyota and paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at the time of purchase and promised to email it. Despite multiple calls and texts over several weeks, I never received it, and still waiting. Later, they offered a "free detail" and scheduled me for an appointment. When I arrived on time, I was surprised to learn that they planned to keep my car all day and then ended up keeping it overnight without informing me ahead of time. This caused serious disruption to my personal and work responsibilities. Even worse, when I got the car back, the detailing was poorly done—and when I asked about it, the service agent actually said, "We don't have to clean everything." Most concerning of all: I found a scratch and small dent on the car that were not there before. When I raised the issue, the managers insisted it was pre-existing—even though their team said they took pictures at drop-off. I have formally requested those photos and am still waiting for them. I feel completely dismissed and disrespected as a customer. This is not the kind of service or professionalism anyone should expect when buying a car—especially not from a Toyota dealership. I hope Camelback Toyota takes responsibility and corrects this.

I recently purchased a vehicle from Camelback Toyota and

I recently purchased a vehicle from Camelback Toyota and paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at the time of purchase and promised to email it. Despite multiple calls and texts over several weeks, I never received it, and still waiting. Later, they offered a "free detail" and scheduled me for an appointment. When I arrived on time, I was surprised to learn that they planned to keep my car all day and then ended up keeping it overnight without informing me ahead of time. This caused serious disruption to my personal and work responsibilities. Even worse, when I got the car back, the detailing was poorly done—and when I asked about it, the service agent actually said, "We don't have to clean everything." Most concerning of all: I found a scratch and small dent on the car that were not there before. When I raised the issue, the managers insisted it was pre-existing—even though their team said they took pictures at drop-off. I have formally requested those photos and am still waiting for them. I feel completely dismissed and disrespected as a customer. This is not the kind of service or professionalism anyone should expect when buying a car—especially not from a Toyota dealership. I hope Camelback Toyota takes responsibility and corrects this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Not receiving your contract and the way the “free detail” appointment was handled fall short of the service we strive to provide. The lack of communication about your car being kept overnight and the concerns about the detailing and damage are understandable frustrations. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com so we can address your concerns.

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Thank you so much JJ for assisting with finding my new

Thank you so much JJ for assisting with finding my new car and Denita for being the best finance manager with all the fun treats. 💕

Thank you so much JJ for assisting with finding my new

Thank you so much JJ for assisting with finding my new car and Denita for being the best finance manager with all the fun treats. 💕

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re thrilled to hear you had such a positive experience, Kayley! JJ and Denita will be delighted to know their efforts made a difference. Enjoy your new car and those fun treats!

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Complete 100% POSITIVE EXPERIENCE to say about this place

Complete 100% POSITIVE EXPERIENCE to say about this place five stars all the way!! my wife and I just purchased a brand new Tacoma. Our sales lady Melanie was exceptional and the general sales manager. Yens went out of his way to greet us as they did last year when we bought our Camry. I worked in the car industry and the way my wife and I were treated from start to finish was top notch. If you want a no hassle back and forth experience see Melanie, thank you Camelback Toyota!!

Complete 100% POSITIVE EXPERIENCE to say about this place

Complete 100% POSITIVE EXPERIENCE to say about this place five stars all the way!! my wife and I just purchased a brand new Tacoma. Our sales lady Melanie was exceptional and the general sales manager. Yens went out of his way to greet us as they did last year when we bought our Camry. I worked in the car industry and the way my wife and I were treated from start to finish was top notch. If you want a no hassle back and forth experience see Melanie, thank you Camelback Toyota!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We’re thrilled to hear about your positive experience, Mikey! It’s fantastic that Melanie and Yens made your purchase enjoyable and hassle-free. Thank you for choosing us again for your vehicle needs. Enjoy your new Tacoma, and we look forward to serving you in the future!

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