Rick Case Acura

Leroy, had us wire $65,928 for a new car then told us he needed to hold the car and the money until he got tags for our state, this is not how the process works. We canceled the sale then he refused to return our money. 4 days after the wire to him I called and he was very rude. Recorded conversation and sent it to Hyundai Motors. Never have I ever had an experience purchasing a vehicle. Company seems okay. but Andrew, the sales rep and Leroy the manager seem to have their own agenda.

DO NOT GO TO RICK CASE ACURA. The financing department is deceitful and rude. I called them out for trying to double tax my lease purchase, add a $699 delivery fee for a lease vehicle I had been driving for three years, and insist GAP coverage was mandatory. Once I confronted the scam, they refused to call me back. All they do is try to take advantage of their customers. Typical South Florida Car Salesmen. In my 43 years, this is the first review I have written. That's the impact they had.

Long story short, this was my 3rd time going back to Rick Case for a truck. Their Customer service was not good and Mo doesn’t know how to talk to people. I left a message for a manager to call me back and no response. Thought I would be treated better after buying 2 vehicles and this would have been my 3rd. I will be glad to give someone else my business who deserves it. see David at Acura of Pembroke Pines!!!

As soon as I pulled up into the Acura dealership I was immediately greeted by Kieth he helped me out a lot and got in and out extremely quick!

Regrettably I have to give this dealership a zero in rating. I will mention this is NOT because of my salesman but in fact the finance manager here. I was interested in purchasing a car and the salesman Mitesh was VERY helpful. He was willing to work with us by doing everything via text, phone etc. I had spoken to "Mo" the day before I was going to purchase and he already was a bit pushy in his tone. I gave him the benefit of the doubt, perhaps he was having a rough day. I like to ask questions since its my money we are dealing with here. Anyhow, after several negotiations we decided on a vehicle and the price. The following day I went over to go and sign and pick up the car. This was after negotiations had been made since the dealership wanted to add a reconditioning fee to the price but with 2 year free maintenance. On our way there I spoke with Mo again over the phone and he was so snappy I had to tell him to calm down. He was condescending and rushing me/us. When I arrived to the dealership, I went for a test drive while my husband went inside to review the numbers. He also spoke condensing to my husband, and made it seem like he was a complete idiot. My husband asked about a $300 fee that was appearing out of no where and Mo said "well how am I going to pay for the Free maintenance." Just blew me away. Anyhow - that guy brings zero value to the company. The one that re-iterated that he was being promoted and has been "so quickly" (no idea why he needed to tell us that). Not professional at all. Its a shame. I liked Mitesh, the salesman alot. Its unforunate. I wont be recommending unfortunately.

Where do i start.... after days of debating and 3hrs of sitting in this facility. I have learned they to not notate when a person has spoken or came in to see the vehicle. I received a call to schedule an appointment to come in and sign the rest of the papers to finalize the sale. I drove an hour and some change to get the an hour before the scheduled appointment. Met up with the salesman sat down only to be told that they sold the car a few days ago. Can you imagine driving an hour to close the deal only to be told it has been sold and nobody told you before you made the drive? Poor service and I will definitely not be there ever again or refer them to anyone.

Love my new car! I live a good distance away and they were very accommodating. excellent customer service and when I arrived everything was exactly as we had agreed. Would shop with them again!

Rick Case Acura was very dishonest. The sales rep has given us an out of the door price for 2019 Acura TLX but when we came to the dealership the price was increased by $2K. We've noticed that car had two defects: an instrument cluster glass looked like something was splashed on it and rear tire had a low pressure. We were told that it will be fixed during a pre-sale preparation. When car came back the low pressure indicator was off but the instrument glass was not cleaned. It was already after 5PM and we had four hours of driving to get home. So when we were promised that the glass could be fixed at any Acura dealership free of charge we got on our way. When local Acura dealer inspected the car they have found a nail in the rear tire and the instrument glass etched by some chemical. Both parts had to be replaced. Both repairs were not covered by a warranty. We called Rick Case Sales manager Matthew King and he said:"If it is not covered by the warranty then you have to pay for it"

Agustin Granlnetti was outstanding. His follow up and concern was nothing short of remarkable. He was so efficient and considerate. I cannot say enough about him. Simply awesome

I purchased a MDX vehicle a year ago from this dealership. Today I got a flat tire, and when I went to retrieve the necessary tools to change the flat tire there were no tools available, and not even a spare tire! Extremely upsetting, especially for the caliber of car that I have purchased. Called, and left a voicemail. Still haven't heard from the manager.