Rick Case Acura

I bought from Rick Case Acura in December 2018 and that is where all my Acura troubles began. Acura has become such a horrible car company! My 2019 Acura ILX left me abandoned on the side of the Florida turnpike after only two months of owning the car. I called Vanessa my Rick case sales associate to see what to do, after being given Acura roadside number, she quickly hung up the phone and never once checked on me again, clearly she already got her commission check so who cares about a previous customer. Now in March is when the announced a recall on the 2019 ilx now due to the faulty gas tanks, which was what happened to me, do you think Rick Case disclosed the issue? Nope promised me an amazing car (yea right). This next Instance has nothing to do with Rick case but does have to do with Acura. Two weeks ago I had a flat tire, Acura roadside kept giving AAA my wrong location, five hour later I had to call my own tow truck and pay out of pocket with promise to be reimbursed, here we are two weeks later and of course I’m being given the run around on my reimbursement. This is my third Acura, my parents and brother have Acuras, I learned to drive on an Acura, never have I seen such horrible customer from Acura in the past. Do not buy from Acura, take your hard earn money elsewhere! 4/20/2019 update: After emailing Vanessa on all my issues with my ILX, She advised me to come in an speak to Tom the general manager. I just left Rick Case Acura after being offered the most ridiculous deal of $776 a month with $2,000 down on a lease for the TLX....seriously?! You sold me a death trap and your solution Tom is to make me pay the amount of an BMW 7 s series?! In conclusion do not buy, lease or even look at Rick Case Acura their General Manger is a joke! Will be taking up my issues with corporate.

I worked Karim and Khrystofer, sales consultants, to arrange a purchase of a new Toyota 4Runner. I called them to see if it was available and they assured me it was. After doing some research I decided to pull the trigger. They sent me the Sales Agreement and I returned it, signed, within minutes. I spent all day arranging my financing options, transportation options, and communicated back and forth with them several times. I had the signed sales agreement, insurance paperwork, and transportation agreement all put in place in one day. The next morning, Karim called me to check in and see where the loan was at. A few hours later, a different manager calls me and informs me that the car was actually sold a few days ago!!! My experience with this dealership was an absolute dumpster fire as I spent all day preparing for the sales transaction and then surprise, it was sold. I even tried calling Karim to follow up and he won't answer. What a disappointing experience. I would not recommend buying a car from this dealership as they clearly are unorganized and not professional.

I always buy my cars from Rickcase Acura , great service, people friendly great aminites in service derpartment AAA dealership, I recommend all my friends and family

Over the years we have purchased 3 vehicles from here. The most recent, a 2017 TLX, was due for an oil change so I made an appointment and my wife brought the car in. I'm expecting a bill of $60, which is their price for a synthetic oil change. Instead, my wife comes home with a bill for $250! While she was waiting in the showroom the service tech hunts her down to show her two filters, the engine air filter and the cabin filter, that she described as "beyond black". Really? 16000 miles and the filters are "beyond black". What do they do? Keep dirty filters on hand to force customers to replace them. My wife, not knowing any better, agrees. The air filter plus "labor" was $50. What xxxxxx labor?? Two clips, 45 seconds, and the filter is replaced. The cabin filter cost me another $80 for what is likely a 10 minute job. I've reached out to Dean, the service manager, but he hasn't replied. I doubt he ever will. Taking advantage of a woman's lack of know-how around cars is shameless. Can't believe this is their standard operating procedure at Rick Case. I will never buy another vehicle at Rick Case nor will I ever have my car serviced there.

They told me I could wait in the lobby for my car but they didn’t order the parts ahead of time causing them to keep my car overnight. They refused to give me a loaner car. The recommended repairs were suspect such as the need to replace a windshield to fix a rear view mirror. They did not call me until 3pm with an estimate of what was needed.

It's a shame I have to be here writing a review regarding the dealership I lease a 2018 Acura ILX I can't begin to talk about the regrets and disappointment I feel first thing started to happen was the gas needle would not move I contact the dealer service dept. spoke with two very Nice guy Bruce and Dean the only two reasonable person that's helpful told me they are aware of the issue and they are working with Acura to resolve the problem so basically the dealership were aware of the issue with these car and was still selling them the car finally shut off on me on the highway I was on the side of the road in the hot sun for over 2 hour waiting on a tow truck finally the dealer send someone for me I left the car there the dealer had the car tow to them my car was in there shop for two weeks I pick up my car on the Monday the Tuesday night the car shut off in the middle of the road with me and my daughter in it all light came on transmission light the car was smoking I contact them again letting them know I didn't feel safe in the car and I wanted to exchange the car I don't feel safe what If the car shut off on me on the highway that's another story I email the owner and spoke the general manager LEROY LARSON he was very rude very uncivil, crude . Very Unprofessional he didn't want to listen to what I was saying didn't even wanted to see the picture I try to show him he looks me up and down like how dear I talk to him about my fears his lack empathy seems Unwilling to recognize my concerns he started to look red and annoyed he came off very angry he should not to allowed manger any type of business that hard working people spend them money HE FINALLY TOLD ME IF I DONT WANT THE CAR I CAN LEAVE IT AND WALK HOME HE SAY THAT TO MY FACE AND WALK OFF WHAT A RACIST xxx if I was a white woman that's afraid for my safety and kids safety he would have never said that to them I could see the RACIST IN LEROY ALL OVER HIS FACE THE WAY HE LOOK ME UP AND DOWN AND WOULDNT ALLOW ME TO SPEAK ABOUT MY CONCERN I WORK FOR A LARGE CORP OFFICE I TOLD ALL, MY COWORKERS, TO STAY AWAY DUE TO LEROY LARSON !!

On Sunday, 09/23/18, I traded in my 2011 Honda Accord with 57,000 in great condition for a 2016 Mazda CX-5 GT at Rick Case Acura of Fort Lauderdale. I purchased this vehicle because I wanted something “safer” for children. This vehicle had a clean Carfax with no accidents, 36,000 miles and was sitting on that lot for about 3 months before I purchased it (for the asking price!). They promised to fix the seat, as it was making noises as well. I was thrilled with it for about an hour. As I drove the car home from the dealership, the car jolted me into traffic, nearly causing an accident, when the transmission failed and delayed 5 seconds to put into drive. They took the car and told me I needed a new transmission at the Mazda dealership. They forced me to rent my own vehicle, after I sent an email complaining, they finally gave me a loaner. They offered to pay to repair a few scratches on the car as a courtesy. After 3 weeks in the loaner, I got a I received a call from German, the manager. He basically told me that he was NOT going to fix my seat (which was part of the deal), that there is no spare key(which was part of the deal), and that all they were going to do is fix the body damage and nothing more. I told him I would be going to the internet to leave a review to hopefully reach corporate and make them aware of this situation. He literraly said "IF YOU LEAVE ME A BAD REVIEW, I WILL CALL THE BODY SHOP AND TELL THEM TO STOP WORKING ON THE CAR RIGHT NOW AND YOU CAN COME PICK IT UP AS IS". This is the most unprofessional, unethical dealership that I have ever done business with. The manager basically threatened to go back on HIS WORD if I took to the internet with my experience. Please dont buy a car here from these thieves. The quality of their vehicles, customer service and overall ethical values are nothing short of disgusting. Don’t trust their word, get everything in writing and bring a mechanic with you when you purchase a vehicle here because you can’t even trust the quality of the cars on this lot. Always do your research on the dealership before you waste your money or your time. This place turned into a nightmare to deal with and now I am stuck with a vehicle that I don’t feel safe putting myself or my children in. Unfortunately for Rick Case Acura, I still have my first amendment right so I hope my review helps others in their decision to purchase a vehicle from this particular dealership. Salesguy: Feliciano, Manager: German

Got a car that was " certified" with the promise of getting a detailed cleaning and the windows tinted. When i got to pick up the car it was dirt nothing was done. After the deal was done I feel like they don't care anymore. Be wise about them.

I purchased an Audi Q5 2012 vehicle from this dealership in December and encountered all types of issues dealing with honesty. The first occurrence was with them trying to tack on dealership fees. If a vehicle was traded on a purchase to a new vehicle what dealership fees needs to be associate with the traded vehicle. Second the vehicle came with two sets of keys but I was told later after the fact the original owners only gave them one key. Upon inquiry to the second key they said it would only cost $50.00 dollars to replace. Called the Audi dealership and they said it would be about $450.00 to $500.00 to replace. They did not want to accommodate the replacement of the key. They gave me the run around until I said I was going to post a bad review on Facebook. They did not replace the key and furthermore added due to cost savings of the vehicle I purchased I could get a replacement key. I truly will not recommend this dealership to anyone and yes I am still going to write a review on Facebook...... Palm Bay, FL

Everyone is super nice but don't pay attention to details. I brought a certified used Mdx and I have had to return a few times for VIP things overlooked. Annoyed by the lack of attention.