Dreyer & Reinbold BMW INFINITI Subaru Vo

Our experiences at Dreyer & Reinbold BMW South have always been excellent (we previously purchased an X5 there 10 years ago and had it serviced there). But the assistance we received from Tom Madlem during our recent purchase of a new X5 was next-level exceptional. Tom carefully guided us through the latest options. He is extraordinarily knowledgeable about the vehicle and answered our questions during our decisions. We hoped to have the car delivered before an upcoming road trip vacation, and the entire team made certain that happened. The financing process was also well done. If you are considering purchasing one of these beautiful vehicles or any BMW vehicle, we highly recommend reaching out to Tom. - Jeff and Cathy Owen

Tom & Chad were great to work with! I feel like I was listened to and not patronized. I was dreading the entire car buying experience, but these 2 gentlemen made it a pleasant experience. Would recommend this dealership and both Tom & Chad!

Tom Madlem from BMW South was absolutely incredible! Very professional and went above and beyond with excellent customer service. I recently purchased a new BMW X3 ~I would highly recommend Tom for any new car needs. From start to finish/ it was super easy and smooth. He really is the real deal! I couldn’t ask for nicer guy. Thank you Tom!

Tom Madlem is a breath of fresh air when it comes to buying a car! It was FUN instead of stressful! I will be a lifelong customer, and I work in the industry, have many connections and have been wowed by a complete stranger. He is truly one of a kind and the difference is that he was honest and direct.

Excellent customer service. They explain what they are going to service and the cost up front. Very kind people.

Never received any email about the vehicle I was interested in and this was the 2nd inquiry .First inquiry I did receive an email but it was a general email nothing after that

Great service. Friendly staff and fast courteous service. I only purchase Subarus and rely on servicing at dealership.

Tom Madlem was wonderful. Very knowledgeable, friendly, a good listener. He is a credit to his field.

Tom has been incredible, patient, detailed and kind. I was honestly very intese but Tom was extremely patient through all my questions. Being a salesman I never felt pressured, which is the kind of stuff that makes me dislike and not want to buy from any other salesman. I would go back with BMW and Tom solely because of his service.

I brought my vehicle in for service on 12/3- my 2022 WRX was due for its 30k mile check up. The service advisor John handed me a tablet with three items on it, and made it seems like all three items were required. The additional services were a "fuel injection cleaning" and an alignment. The first problem I have is with the 30k mile service itself. There were a few things their inspection did NOT catch, and were not notated in their system. These items that should have been caught during the inspection itself are as follows 1. The key fob battery is dying, as indicated on the dashboard 2. There is a lug stud that is chipped on the left front of the vehicle, which should have been caught and addressed, and was not. 3. The battery for the vehicle is losing cold cranking amps, and will need to be replaced soon. 4. The TPMS light is illuminated on the dashboard, which was not mentioned on the ticket or anywhere on the notes- this should have been mentioned. The second service sold was the fuel injection cleaner- the cleaner itself was 90$, and I was then charged $223.77 for them to put it into the system- an hour and a half of labor for that? Really? Overpriced and something that I could have done myself but was sold to me as part of the "necessary services" on the WRX. Third was the Alignment. Not only was I not provided a spec sheet for the alignment but there was only a vague mention of issues with the "caster" on the vehicle. For those in the know, caster is how the suspensions is centered on the vehicle, and helps with straight line handling as well as handling during cornering. It is not adjustable even though the technician stated it was out of spec, and without that spec sheet I don't believe that the Alignment was completed on the vehicle although I was charged $150 for it. Lastly, there was a shop fee of 75$- though there was no explanation of what these supplies were for. The Ford dealership I deal with frequently has only ever charged me 32$, and they have a breakdown of these costs on their sheet. I work for a body shop. My job every day is to justify the repairs we complete on cars with proof of repairs, invoices, line by line items, and an explanation of every single item placed onto a vehicle because without these things, I will not get paid by the customer or by the insurance company. Transparency with your customers is key in business, and I would caution you to be careful in who you deal witg so you do not get taken advantage of when bringing your vehicle to a shop for any kind of work. Austin H