I made an 8:30 appointment to have several recalls done and my oil change service. I called at 1:00 to check on status and they had not started on my truck... yet. At 3:40 they call and said no one was able to get to it today. Do I want to come get it and reschedule or leave it? I did not want to fight traffic and they told me no when I originally asked about a rental. Again, the recalls are not my fault and apparently making an appointment means nothing. I paid extra for the 5 year service when I purchased my truck. The first oil change everything was included as I expected and I was charged $0.00 This time they said the DEF fluid was not included and I had to pay. Just not happy at all with Pearson and the several times I have had to deal with them.
Now how do I put this? I tried to shut up about my experience with this dealership for over a month, but I really can't anymore. I'm not sure if this review... will reach any potential customer anyway. However, I do feel obligated to post this here and over at Google Maps. Well, the car I bought was a "Pearson Certified" Ford truck. The certification was carried out so meticulously that by the time I approached the end of my 2.5 hour journey back home, all four of my brakes had started to squeal. However, it seemed that it was the driver-side front rotor that bore most of the "Pearson Certified" heap of brunt. It magically developed a 2mm deep "Pearson Certified" groove during the aforementioned 2.5 hr drive. What I find even more worrying is that the drive home didn't even involve high speed braking. In fact, the drive was extremely slow due to the on going construction on the interstate.According to the paperwork I received, all four brake units were serviced during the "Pearson Certified" certification process. Let's move on to bigger things now. The next morning I cold started the truck in 32F weather, and was promptly greeted by the infamous 5.4 cracked manifold pops. A quick check with a stethoscope confirmed that both manifolds were exhibiting the "Pearson Certified" cracked manifold ticking. At that time I finally started to realize that the dealership knew 100% that the truck was a dud. The realization came as I reckoned how the salesman made me wait over 20 "Pearson Certified" minutes on his guy to bring the truck around even though he had told me the evening before that the truck would be waiting for me as I arrived in the morning. It's a trick commonly employed to conceal the cracked manifold noise. Refer back to my earlier statement about me having to use a stethoscope to diagnose the source of the noise. I was looking down inside the engine bay while listening for the noise, when I caught sight of the engine oil filter. That sucker was 30% covered in fresh oil and one drop of fresh oil was ready to jump off the filter and onto the ground below. I went back inside my home and perused the document folder that came with my "Pearson Certified" truck only to find out that the oil has been changed during the "Pearson Certified" certification process. Now if I were a rational person, I'd question the ASE credentials of the guy/gal that "Pearson Certified" the brakes, the exhaust manifold, and the lubrication on this truck, but I am not a rational person--as evidenced from that fact that I failed to pick up on warning cues. Warning cues like people failing to recognize my face even though we had been exchanging my photo ID, and other details, just 15 hours earlier, and the fact that the receptionist replied to my "Good Morning, I'm here to see SD and ZB" with a "dO yOu HaVe An ApPoInTmEnT??" in a confrontational tone. Still reading? Here's more: My truck came with two limited warranty certificates. The company mentioned on it literally has no record of them. You can't still be reading this gyration. Come on! Alright. I have more: this dealer was supposed to send me a "Pearson Certified" SMS as a cue for me to head over to my local DMV and get the car registered. That SMS never came. They also asked me to send them an email two weeks from the date of sale to inquire about the title processing status. That email was never answered. Know how I eventually got my car registered? I kept calling the DMV HQ everyday like the "Pearson Certified" loser I am, until I hit jackpot. It was the DMV that let me know, not the dealership. I have $35,000+ worth of automotive tools at home, with a cute Master's degree in Engineering. I can get by just fine. Imagine yourself being a granny with no automotive know how. You'd be "Pearson Certified" screwed then. No, I don't want Pearson to put their certified hands on my truck. Therefore, I will not accept any communication from them regarding this matter.
I have been dealing with Pearson Ford for several years now and just bought my second vehicle. Their sales staff and service department as well as maintenance... are top notch. The sales people are courteous and do not pressure. Their service staff and maintenance do not do any more than is necessary to fix your vehicle or just maintain and they do excellent work as well as. They take care of your vehicle so as to not tear up or harm it as well. I know vehicles as I grew up on a farm and if they would attempt to do any more than necessary I would immediately know. I have dealt with other dealerships before and knew when they were not above board. Pearson has been to me. Their sales personnel Scott and Phil are great people to deal with and their service tech., Bill. knows the vehicles and is straight forward with your maintenance needs. My hat goes off to Pearson and his personnel.
Purchased a 2012 F150 the work that supposedly was performed, could not have been, because I had to address everything they should've caught had it truly... been serviced.
My back window was scratched by the company used to spray in the bed liner. Have made little effort to make it right. I'm left with saying that they'll... reach out to their guy to get it looked at, but days/weeks go by and still no word. Happy with a new truck, not happy with who I bought it from.
Honestly if I could give less than a one star rating I would... They lied to me about the vehicle in order to get me out the door and promised work on... the vehicle that never got done. Neither of the managers were ever available and never made and effort to call back after leaving multiple voicemails over the span of a month and my sales woman Angelina was horrendous!! She seemed very uninterested in helping resolve the issues and lacked basic communication skills and insisted on communicating through text message just to have her not follow through with anything we talked about. I am very unsatified with my experience and will not be recommending this dealership to anyone and I hope you are lucky enough to read this and steer clear of this place
Everyone we dealt with was excellent. Craig in finance was great and made the process easy. Defiantly recommend this dealership. The dealership is clean... and love the waiting area.
Very smooth process, pleasant people, beautiful facility, no drama, great location, vehicle presentation was great, salesman stayed over an hour on their... "late night" so we could test drive to us this means they are customer oriented!
I gave dan somethings I was looking for and as soon as something came up he kept me in mind. My family and I appreciate it. Thanks Dan
I had such a great experience with Scott. He was so easy to deal with, had such a great attitude, and was very accommodating. I would highly recommend... Scott and the whole team at Pearson Ford.