Pearson Ford

Been taking my car to Pearson for the last 10 years, but never again. I took in my car for a squeaky issues eminating from the back left wheel area. They said they would need to order parts to fix a bushing and a sway bar and I agreed. They said they could not replicate the squeaking but they thought they saw where it was coming from. After a week they texted to let me know they ordered the wrong parts by accident and it would be another week (roughly) to get it completed. I said no worries, mistakes happen, I can live without the car for another week. When they were done and I got the car back, I reproduced the squeaking issue on the way home. So now we're at -$600 and 2 weeks without my daily driver for nothing. I waited a few weeks because I needed the car for work. I finally took it back in and said it was still happening. They took it and said they think they knew what was causing it this time, but still could not replicate it. I said hold on, let me come in and help you reproduce this, because it is not hard to do, and I want you to be sure this time so I don't spend money for nothing. I came in, replicated the issue, and they said they're pretty sure it was my rotor and maybe brakes. I said this would be a good time to replace the rusty caplipers as well, and specifically I was hoping to get some nice cherry red calipers to enhance the curb appeal of the car. They said sure and I left the car with them again. Over a week goes by, they said it's ready. I go to pick it up and what do I find, standard grey calipers on the car. I said this is not what we agreed on, and to keep the car and let me know when they get the right calipers installed on it. After a few days I get a text saying that they could paint them for me. I said I don't want painted calipers, I wanted the nice ones from the store, not painted over ones. More time passes. They said they can't return the ones I've paid for already because they were already installed, but that they could paint them instead. So they ordered the wrong parts, installed them to make them unreturnable, before I had a chance to say anything. This portion cost over $3000 and took over 2 weeks without the car again, for a grand total of almost $4k in expenses for the wrong part and them skirting around the issue instead of fixing their mistakes. They do not deserve your business, find a better shop that cares about getting jobs done right.

Been taking my car to Pearson for the last 10 years, but never again. I took in my car for a squeaky issues eminating from the back left wheel area. They said they would need to order parts to fix a bushing and a sway bar and I agreed. They said they could not replicate the squeaking but they thought they saw where it was coming from. After a week they texted to let me know they ordered the wrong parts by accident and it would be another week (roughly) to get it completed. I said no worries, mistakes happen, I can live without the car for another week. When they were done and I got the car back, I reproduced the squeaking issue on the way home. So now we're at -$600 and 2 weeks without my daily driver for nothing. I waited a few weeks because I needed the car for work. I finally took it back in and said it was still happening. They took it and said they think they knew what was causing it this time, but still could not replicate it. I said hold on, let me come in and help you reproduce this, because it is not hard to do, and I want you to be sure this time so I don't spend money for nothing. I came in, replicated the issue, and they said they're pretty sure it was my rotor and maybe brakes. I said this would be a good time to replace the rusty caplipers as well, and specifically I was hoping to get some nice cherry red calipers to enhance the curb appeal of the car. They said sure and I left the car with them again. Over a week goes by, they said it's ready. I go to pick it up and what do I find, standard grey calipers on the car. I said this is not what we agreed on, and to keep the car and let me know when they get the right calipers installed on it. After a few days I get a text saying that they could paint them for me. I said I don't want painted calipers, I wanted the nice ones from the store, not painted over ones. More time passes. They said they can't return the ones I've paid for already because they were already installed, but that they could paint them instead. So they ordered the wrong parts, installed them to make them unreturnable, before I had a chance to say anything. This portion cost over $3000 and took over 2 weeks without the car again, for a grand total of almost $4k in expenses for the wrong part and them skirting around the issue instead of fixing their mistakes. They do not deserve your business, find a better shop that cares about getting jobs done right.

Derick O’Coner was amazing in helping me with my needs. He’s very knowledgeable in what he does and gives the maximum respect

Sales and service did a great job of finding the car I wanted! Dylan V!

I wish I had read these reviews before purchasing my vehicle with them in late 2024 - the service at Pearson is the absolute worst you can find - they do not pick up the phone, do not reply to messages, rarely reply to texts (and then tell you to call to leave a message no one replies to). I even emailed the owner who did not reply. I cannot imagine a business less interested in their customers - I wholeheartedly regret purchasing from Pearson and hope to spare others this frustration. They will even tell you they have loaners, but then later another will tell you they don't as a matter of policy! what little texts you get no one uses their name (should tell you something...). Once I waited and was told it would be an hour - after 2 hours they had not even started on it. I could go on, just avoid this place at all cost.

I bought 2023 ford edge it resulted to an excellent experience from.the intital interactionwith Toad and the manger provuded exceptiobal service together with kayln.the finance manger .The customer was not pressured or rushed .The salesperson"sknowledge of the car and willingness to answer questions were appreciated. The negotiattionand financing were straightforward. Both manager and kayln. Provided transport informationallowing the customer to feel confident about purchase .The team created a friendly atmosphere and demonstrated care for the me pearsonford is highly recommended for any one in indiana looking for a new used vehicle .The customer service is excellent .making the car process enjoyable .Appreciation goes to the Manager .Kalyn ,Tyler,and the entire service department.

Take note of the warnings on Service. This is the worst service department I have EVER experienced. Three strikes. Yesterday was the third time that I took my vehicle to them, only for them to keep the car multiple days and not even touch the vehicle. No phone calls, no updates, just did not get around to the vehicle, and this was with a prescheduled appointment for oil change and alignment. This is the third strike, shame on me for giving them multiple attempts. Will never go back.

Poor service dept. can’t talk to service department to get information to get information on car

If I could put 0 stars I would. I made a road trip today to take a look at used car at Pearson Ford dealership in Zionsville, IN. I called beforehand and confirmed they had the car in stock and scheduled an appointment. After investing the time to drive up to the dealership, inspect, and test drive the car, they refused to sell me the car at the advertised price and told me that it was mis-priced by mistake. They however would sell me the car at $5K above the advertised price. They then went on to show me they corrected the price on-line to be at the increased price. After getting home this hours later I got back on my laptop and identified that the car is priced again at the lower sales price it was at earlier in the week and this morning before I went to see the car. By the way the car is advertised at two different online car sites at the smaller price. It is advertised on two different well known on-line automotive sales at the lower price. It appears to be BAIT AND SWITCH! Terrible business.

DO NOT take your car to get repaired here. They have had our car for FOUR MONTHS and have every excuse in the book to not have it ready. I have purchased several vehicles there and will NEVER buy another car from them again.