Reviews
Typical shade dealership
This Mini Cooper they advertise on different websites is gone, they keep the ad as a bait, the minute you inquire about the car they start to offer more expensive cars, never telling you that the Mini is not available, Very deceiving!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Braman BMW Miami Team
They lie about fees.
They lie about fees. Even if you ask. I tried to lease a car and it was 20% more for the same car than Broward dealerships due to fees. I tried to buy my lease and they tried to tack on an extra 3K even though they explicitly said they would not. STAY FAR AWAY.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Braman BMW Miami Team
I just got my SIXTH BMW from This dealership, highly
I just got my SIXTH BMW from This dealership, highly recommend Braman as the best in South Florida.. Mr. Jesus Pimienta is the best at giving you a VIP experience! No nonsense here!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
All I can say is THEY ARE THE BEST. BRAMAN and JESUS PIMIENTA are a great combination for a memorable car buying experience!
Worst dealership experience in my history of buying cars.
Worst dealership experience in my history of buying cars. For a high end dealership they act like they are selling Hyundai. Even if you're paying cash you can't get a deal done without loosing days of your life. If I ever step foot in Brahman again it will be too soon.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Erik, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Braman BMW Miami Team
Irresponsible Company
Braman auto transport truck side swiped my car in Miami Beach. The company refused to take responsibility and i am stuck paying for the damage. I spoke with Duston Falcon from service department. I left a message for Liz Villar, risk manager and did not have the courtesy to call me back. Buyer beware!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Braman BMW Miami Team
Milk every dollar out of you they can.
Milk every dollar out of you they can...typical car dealership experience, never go there with the idea you will be treated fairly!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Braman BMW Miami Team
Braman Motors are crooks.
Braman Motors are crooks. Hit my car and refused to take responsibility. I contacted the service manager Miami and he did nothing. I am out of pocket to repair car. Damage less than deductible.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Braman BMW Miami Team
561 706-9772
I was very poorly attended by Jay in the financing
I was very poorly attended by Jay in the financing department. I was forced to buy an Escalade from another dealer on the terms I asked him to do and he couldn't. he had no interest in helping. Nothing, nothing. I already bought a BMW in 2019 and this time it was terrible. no interest. such a big dealer with a terrible professional represented.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Renato, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Braman BMW Miami Team
They really understand what good customer service is!
They really understand what good customer service is! And they go the extra mile to help you! Great service at a fair price!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740
Jessica Jerey Hernandez
Jessica Jerey Hernandez excelente vendedora muy amable y con mucha paciencia dispuesta a responder todas las dudas existente en el proceso de la compra. Complacida con su trabajo.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Here at Braman BMW Miami, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Nowhere Else but Braman BMW Miami Willie Peraza wperaza@bramanmiami.com 786-254-1105