Reviews
You kept my car for months because tour commuter system...
You kept my car for months because tour commuter system was down, you did not provide any help and you wanted to charge me storage you took my money you gave me zéro service.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing us with your contact information. We're very sorry to see that you didn't have the best experience at our dealership. A representative from our dealership will be in touch soon. Braman BMW Miami Team
What an awful experience!! Went there yesterday to sell...
What an awful experience!! Went there yesterday to sell my friend’s 2019 BMW Z4 with 4k miles, the car is a lease, so by BMW rules we have to sell it to BMW franchise store, he had an appointment with sales person Vitalii, who was very helpful, but told us that he will have a used car manager look at the car and give us an offer, I mentioned to him that I am in the car business and am a appraisal manager at a high volume used car operation, and please let him know that not to low ball the offer, after 30 min he comes back and says yes we are interested to buy your car and the offer is $41k, wow, compare to Other entities we got offers of anywhere from $48 to over $50!!, I asked to talk to the used car manager that looked at the car, what a mistake!! The worst experience! Used car manager by the name of Manuel Soltero was introduced to us, and I asked him, what parameters he looked at to reach his offer, and he got very rude and talking to me like I don’t know anything! Wow Mr. Mike Rodriguez these are the type of people you promote to management?? Very disappointed!! There was no reason for him to handle the situation the way he did, I made one phone call to south motors and got an offer of $48k, $7k higher and excellent treatment! Please take your business to a place that know how to treat you! And be fair! I felt like they expected me to pay for the nice showroom and their expenses!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Braman BMW Miami Team
Timely and professional
Outstanding service manager who went out of his way to resolve service needs Kris was helpful courteous knowledgeable and thoughtful Easy to seek him out for any service need
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review and kind words for Kris! It's great to hear that he and our team provided you with a 5-star experience. We look forward to serving you again next time! Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740
Amazing service!
Service at this BMW dealership is always stellar! Thanks to Aaron Vasquez, our service advisor. From start to finish he is amazing on provided us with updates and information on service on our Ultimate Driving Machine!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Amalia, Thank you for taking the time to tell everyone about your experience. We are glad you had a great experience working with Aaron. We hope to see you again for all your vehicle service and purchase needs. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740
I found the service area to be beautifully maintain. As...
I found the service area to be beautifully maintain. As always my service adviser Felipe Bocangel is amazing not only is he on top of the status of my car he always keeps me inform specially when I am waiting for my car. The four people over the years that influence me in coming back for so many years whether buying or leasing our cars are . Jesus Pimienta,William Peraza in sales and in service Felipe Bocangel and Gus Falcon. They are to me Braman Motors!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear Jesus, William, Felipe, Gus and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740
Very happy with services I get, Maruf has always been...
Very happy with services I get, Maruf has always been great, responsible, timely. Very professional , polite, communicative and professional. Excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for Marc and and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740
My service advisor Aaron was absolutely outstanding! Very...
My service advisor Aaron was absolutely outstanding! Very communicative, helpful, and provided fast, quality service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Aaron had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Braman BMW Miami. Please don't hesitate to reach out if you need anything else. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740
I waited more than 1 hour to get a loaner and when they...
I waited more than 1 hour to get a loaner and when they finally gave me one, it was a minivan that smelled like cigarette
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Felipe, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Braman BMW Miami Team
My service adviser Peter was outstanding! He explained...
My service adviser Peter was outstanding! He explained everything and my car was in and out. Excellent service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! Peter and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Braman BMW Miami. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740
Paulo, Alejandro and David T were very helpful and...
Paulo, Alejandro and David T were very helpful and patient! Thank you so much. Jestina
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jestina, Thank you for your very kind review. Paulo, Alejandro and David and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Braman BMW Miami. Nowhere Else but Braman BMW Miami Willie Peraza wperaza@bramanmiami.com 786-254-1105