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Lorenzo Buick GMC

(3,329 reviews)
Visit Lorenzo Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:30pm
Tuesday 9:00am–8:00pm 7:30am–6:30pm
Wednesday 9:00am–8:00pm 7:30am–6:30pm
Thursday 9:00am–8:00pm 7:30am–6:30pm
Friday 9:00am–8:00pm 7:30am–6:30pm
Saturday 9:00am–8:00pm 7:30am–2:00pm
Sunday 11:00am–6:00pm Closed
2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 489-6353 (866) 489-6353
Used (866) 767-6005 (866) 767-6005
Service (866) 926-7575 (866) 926-7575

Reviews

(3,329 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lorenzo Buick GMC from DealerRater.

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I enjoyed my experience working with Juan and the

I enjoyed my experience working with Juan and the management team. As noted on my google review, the experience was non-pushy and fairly straight forward. This is not always the case for South Florida dealerships!! My one complaint is the appointment setting with the service department. All the guys in service are very kind, but the appointment system is not adequate. You drop your truck off and they won’t look at it for a few days. It would be better to drop off your truck when they are ready to look at it, vice losing your truck for extra days and frankly, clogging up the service lots. I know it’s not always that simple, but combine that with the fact that there are no rentals makes this issue more problematic. Overall, only good things to say about my interactions with everyone, just would hope the appointments would be a little more streamlined.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very good attention , the service professional I can

Very good attention , the service professional I can recommend so any persons and family Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My recent experience leasing my new car was highly

My recent experience leasing my new car was highly positive. Juan Miguel, the sales representative, demonstrated exceptional customer service skills and extensive knowledge in the field.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was very happy with everything I m glad I got a gmc

I was very happy with everything I m glad I got a gmc terrain 😊 thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The dealership was very organized and worked in a timely

The dealership was very organized and worked in a timely manner. They were very interactive with us and the experience was positive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great team service and emphasis for on time performance

Great team service and emphasis for on time performance which is greatly appreciated. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We're glad you appreciated our team's service and punctuality at Lorenzo Buick GMC.

Excellent Service super quick didn’t have to wait much to

Excellent Service super quick didn’t have to wait much to be attended and the advisors were lovely.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and are glad you had a smooth experience with us at Lorenzo Buick GMC.

I only talked to Elio and Gerardo and both were very nice

I only talked to Elio and Gerardo and both were very nice and courteous ????????

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and are glad our team provided great service. Thank you for visiting Lorenzo Buick GMC.

I went to change my oil and i didn’t have any appoitment

I went to change my oil and i didn’t have any appoitment and my truck had a couple recalls,they did the whole service and they gave me a ride home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and are happy you had a seamless experience. Our team at Lorenzo Buick GMC is always here to help. Thank you for choosing us.

El servicio fue rápido y la persona que me atendió muy

El servicio fue rápido y la persona que me atendió muy amable estoy agradecido con Lorenzo Buick

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Nos alegra saber que quedaste satisfecho con nuestro servicio. Gracias por elegir a Lorenzo Buick GMC.