Reviews

4.9 out of 5 4.9
867 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 20, 2018

    Enjoyed coming in, had a good experience with Oliver Daves with buying my pre owned Explorer. He did an good job with helping me. Thanks Micheal Seymour.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Michael, we set high expectations for ourselves so it?s gratifying to hear you had a good experience with us. Please let us know if there is ever anyt...hing else we can do for you! Safe travels!

  • 5.0 out of 5
    September 3, 2018

    We had no problems with Sheldon or Metro Ford great experience from the time we get to the dealer to look for our used mustang every single thing was... well explain to us,Sheldon and my husband test drove the mustang and that was it . Sign and drive .

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Lorna, your satisfaction means a lot to us, and we truly appreciate you choosing Metro Ford for all of your automotive needs. We are so happy Sheldon ...was able to assist you in finding the right Mustang. Please don't hesitate to call if you'd like further assistance. Enjoy your new Metro Ford!

  • December 16, 2014

    WE'RE LONG TIME CUSTOMERS OF METRO FORD AND ALWAYS GET THE BEST PRICE AND SERVICE!!

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    Shopped for a new car
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  • 4.0 out of 5
    September 2, 2018

    In early, out quickly, great reliable service every time. The warranty covered the battery but they price gauged me on the battery cable/labor replacement... to make up for it. Love the complementary car wash. Had to walk to the corner for coffee, usually free in the lobby!

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    Came in for service or repair
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    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Metro Ford for all of your automotive needs.

  • 5.0 out of 5
    August 31, 2018

    Everyone was friendly and helpful. My experience was excellent and I would recommend any one that own a ford to come to this establishment.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Barbara, your satisfaction means a lot to us, and we truly appreciate you choosing Metro Ford for all of your automotive needs. Thanks for the kind wo...rds. We appreciate your continued business!

  • 5.0 out of 5
    August 24, 2018

    The main problem that I encounter was the I called for the appointment. I called 3 times and every time I was treated like I was annoying them, like they... where doing me a favor by talking to me. I even told them that it was a vehicle that I purchased from that dealer less than a year ago, and the respond was, we have to check if it is under warranty. Not very professional.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Ivan, thank you for taking the time to leave us this detailed feedback. We pride ourselves on providing a fully transparent, and professional experien...ce to all of our guests. We are saddened to learn that we may have fallen short of the high standards we set for ourselves. We'd like the opportunity to turn your experience around. Please reach out to Richard Hinton at (305) 751-9711 at your earliest convenience to discuss how we can turn this experience into a positive one.

  • 5.0 out of 5
    August 24, 2018

    Mike the service advisor was excellent and had the car ready as he told me

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Gustavo, thank you for taking the time to leave us your response to Mike's outstanding customer service! If you have any additional needs or ques...tions, we will be more than happy to assist you! Safe travels

  • 5.0 out of 5
    August 21, 2018

    I went to upgrade my car the prosses was very efficient I'm very satisfied

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Jehu, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than ha...ppy to assist you! Safe travels!

  • 1.0 out of 5
    August 17, 2018

    DISHONEST people. They say one thing and then lie about it later and pretend they never said it. They CANNOT be trusted.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mark, thank you for taking the time to leave us your feedback. We pride ourselves on providing a fully transparent, and professional experience to all... of our guests. We are saddened to learn that we may have fallen short of the high standards we set for ourselves. We'd like the opportunity to turn your experience around. Please reach out to Richard Hinton at (305) 751-9711 at your earliest convenience to discuss how we can turn this experience into a positive one.

  • 5.0 out of 5
    August 14, 2018

    Omar Barrera, sales representative at Metro Ford Miami, has provided a very professional, personable, and proficient car leasing experience. Even though... I was apprehensive at first, Omar cleared all obstacles. Wow, he even made it fun! I know I will enjoy my Eco-Sport thanks to Omar and Metro Ford.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Grace, we really appreciate you taking the time to leave us feedback on your visit with Omar and Metro Ford! It means so much to us to have earned you...r trust in our business! We hope to see you again in the future! Enjoy your new Metro Ford!

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