Skip to main content

Metro Ford

(2,131 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–3:00pm
Sunday 11:00am–6:00pm Closed
2020 state dealer award
View 4 awards
2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award

Reviews

(2,131 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Teresita Dofua Gomez

Excelente trato, por parte de Fernando, y todos los que alli estuvieron en contacto conmigo, Felicidades y continuen con ese espiritu de hacer sentir bien a sus clientes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for giving this fantastic review and giving our dealership such a high star rating! We hope to see you again!

Happy choice with Metro Ford

I was surprised by the excellent service performed by Julio Filgueiras. Professional attentive and qualified to clarify all the doubts that arose during the process of purchase. If he was available to help, he looked for solutions so that the business could be realized. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Fernanda, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Julio. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

The Worst experience I ever had in dealers

This was The Worst experience I have ever had in dealer. Fui a sacar un Ford focus y el mánager autorizó sacarlo esperando por el financiamiento del banco, Juan (vendedor) no se comunicó conmigo hasta el tercer día pidiendo más requisitos, cuando decidimos cancelar la compra, fue la metamorfosis del staff incluyendo a uno de los mánager ( el cual nunca se presentó formalmente), las evasivas eran en todo momento, las malas caras y la demora en atenderme fue desastrosa, el chantaje no se hizo esperar, q hasta q no entregara la segunda llave no me devolvían el depósito q había hecho, en ese mismo momento fui a la casa y les entregue la dichosa llave y la respuesta del mánager fue q esperara a q me reembolsaran el Di ero a la cuenta. Al día siguiente fui por el recibo de mi dinero y el mismo mánager me dijo q ya todo estaba en camino q al mediodia me llamaba para q recogiera el cheque......hace 4 días y ni una llamada ni dinero de vuelta.....LA INFORMALIDAD, LA IRRESPONSABILIDAD, LA POBRE PROFESIONALIDAD ES LO Q CARACTERIZA A ESTE DEALER.....

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Alsome experience

I'm a old customer from metroford I renew my lease every single year, I have all my love for this car dealer every time I visit here my experience only get better and better, my new explorer is simple the best car I ever had, I'm thankful to Mr Sheldon Holland for the love and care he put in to his job, thank you metroford and thank you Sheldon always so dedicated to what you do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Nella, thank you for taking the time to let us know how great Sheldon did! We hope you continue to choose Metro Ford for all your vehicle needs! Take care!

Excellent support from Alex McDonald and Metro For

I went looking to see what options I had and Alex McDonald from Metro Ford provided excellent support. He was knowledgeable of the cars and took the time to listen to what I wanted and what I was looking to get. Couldn't have been treated better and the entire process was excellent and pressure free. Would recommend to all of my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Ricardo, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Alex. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Stay well!

I love my new car

Nice place and nice staff. Ths guy that sold me my car was very helpful his name was Jimmy Lance. I will be coming back for services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review.

Bought new F-150

Had the pleasure of meeting salesman Mr. Juan Lluberes at Metro Ford. He was extremely knowledgeable about the F-150 and f-250 series. In addition he helped me trade in my existing car with a great buy back value. All in all my experience was great and I highly recommend asking for Juan Lluberes you won't be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your positive review.

Definitely Recommend

Very Good Service. Will bring car here next time. People were friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Christopher, we?re happy we could help you! We hope to be of service to you again! Take care!

awesome experience

Went to look around and left with a suv. Lance was my sales guy and he was honest about everything. I am happy and I recommend asking for him you plan on getting a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Maintaince

Like always the service was excellent and your customer service resolve all our problem with accuracy ....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Pamela, thanks! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!