Metro Ford

Mr Fernando was very professional from the beginning and to the end he had my vehicle don't head of time I am very please with his service and him assigned me.

Excellent , good timing, outstanding service tech.

Every thing was good especially customer service I believe customer service is very important and they worked in a timely manner answered all my concerns

Very poor experience from beginning. Handed off to three different sales reps and not a one had any concern as to what we were looking for . Very poor customer service experience displayed . Hope this isn’t a nation wide plague.

this is the worst dealer in miami I made a purchase of a GT Mustang 2019 they charged me $500 the lock nut charged me an insurance on top of the one I had and an additional gap and other things safer anti thief glass I lost count and the price above of the value of the car I still have the contract if anyone is interested can I send do your smart search avoid this dealer after buying 2 cars with them they lost me as a customer they do not appreciate anyone you are a number for them what a shame

Purchased a car there. Sale person was friendly at first. But then he seemed to run out of patience when I was asking questions a bout the price of the vehicle at all the different fees that were being charged. Waited over an hour and a half to finally see the sales manager. I didn’t enjoy the Process of buying a vehicle there and will not be returning.

Horrible customer service!. We went in to purchase the new Ford Mustang EV and they had a $10,000 markup that we politely asked about and we were yelled at and asked why did we come there. I thought it was ok to ask questions and negotiate prices. Stay away from this place. The manager did not make any attempt to resolve the issue.

I am not someone who writes online reviews, but the incredibly poor experience I had (and continue to have) at Metro Ford is something that I had to share to warn others. I decided to do a lease end purchase of my Ford EcoSport on 8/28. There was no financing involved so the process should have been quick. I was there for approximately four hours due to various fees I was being asked to pay that they could not explain. They were asking me to pay a $299 E-filing fee, a $799.95 pre delivery services fee, and an additional $500 fee which they still have not been able to explain what it is for, but they swore that it was on the contract. I fought the $500 fee and had to speak to three different salespeople, which took hours, before they finally agreed to remove it because they could not show me on the contract where I had agreed to pay that fee. The $799.95 pre-delivery services fee is described as "costs and profit to the dealer for items such as inspecting, cleaning, and adjusting vehicles and preparing documents related to the sale." As I drove the car to the dealer and left in the same car (now having purchased it) there was zero inspecting, cleaning, or adjusting of my vehicle as described in the fee. All they did was the document preparation, pretty steep at $799.95. In addition, I have not been given a copy of the signed bill of sale. I have made more than a dozen phone calls to the agent, Jose Diaz, to get a copy and a month later I have not received anything. They only send me a copy without signatures. I have also not received my title in the mail and have called the title clerk at the dealership numerous times and left various messages. Again zero replies. Beware of suspect fees and expect a bad experience.

Un exelente servicio todo gracias a la ayuda de Mario Gonzales estoy muy contenta y felis con su servicios.

Sheldon Holland was so patient and respectful. This has been one of the best car buying experience ever.. This dealer completed my buying process in an hour. It was so fast and easy.