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Tropical Chevrolet

(341 reviews)
New (305) 488-6304 (305) 488-6304
Used (305) 488-6305 (305) 488-6305
Service (305) 488-6070 (305) 488-6070

Reviews

(341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tropical Chevrolet from DealerRater.

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Im was very pleased with Rudy & Frank service the way

Im was very pleased with Rudy & Frank service the way they handle everything with my new purchase of my EQUINOX 2026 I being a customer for 10 years great awesome salesman thank you for everything guys your the best.

Im was very pleased with Rudy & Frank service the way

Im was very pleased with Rudy & Frank service the way they handle everything with my new purchase of my EQUINOX 2026 I being a customer for 10 years great awesome salesman thank you for everything guys your the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I’ve been calling around to several different locations

I’ve been calling around to several different locations trying to get my car serviced, and it was honestly getting frustrating—until I got in touch with Maria Reyes in the service department. From the moment she answered the phone, I could tell I was in good hands. Maria was kind, knowledgeable, and incredibly helpful. She took the time to understand exactly what I needed and found the best solution for my situation. Her customer service was truly top-notch—easily the best I’ve received in a long time.Thanks to Maria, what could’ve been a stressful experience turned into a smooth and easy process. She’s a true professional and a huge asset to the team. If you need service, ask for Maria Reyes—you won’t be disappointed!

I’ve been calling around to several different locations

I’ve been calling around to several different locations trying to get my car serviced, and it was honestly getting frustrating—until I got in touch with Maria Reyes in the service department. From the moment she answered the phone, I could tell I was in good hands. Maria was kind, knowledgeable, and incredibly helpful. She took the time to understand exactly what I needed and found the best solution for my situation. Her customer service was truly top-notch—easily the best I’ve received in a long time.Thanks to Maria, what could’ve been a stressful experience turned into a smooth and easy process. She’s a true professional and a huge asset to the team. If you need service, ask for Maria Reyes—you won’t be disappointed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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As always, it was a good experience.

As always, it was a good experience. Thank you to Violeta for a prompt and corteous reception. I always trust Tropical Chevrolet for servicing my vehicles.

As always, it was a good experience.

As always, it was a good experience. Thank you to Violeta for a prompt and corteous reception. I always trust Tropical Chevrolet for servicing my vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Stay away from this dealership!

Stay away from this dealership! Bait & Switch scammers. We had an advertised vehicle inspected, we came to an agreed OTD price (higher than it should have been but we liked the car), and then they wouldn’t take my deposit. They wanted me to travel all the way to Florida from my home state of NY so they could talk me into buying a different vehicle. Too much time wasted on their false promises! DO NOT GO THERE!

Stay away from this dealership!

Stay away from this dealership! Bait & Switch scammers. We had an advertised vehicle inspected, we came to an agreed OTD price (higher than it should have been but we liked the car), and then they wouldn’t take my deposit. They wanted me to travel all the way to Florida from my home state of NY so they could talk me into buying a different vehicle. Too much time wasted on their false promises! DO NOT GO THERE!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Leonardo Lemos at Tropical Chevrolet is one of the most

Leonardo Lemos at Tropical Chevrolet is one of the most professional, knowledgeable people I have ever done business with. His understanding of the auto finance business is second to none. From now on I will only do business with Leonardo anytime I am buying an automotive vehicle! Thank you for outstanding service!

Leonardo Lemos at Tropical Chevrolet is one of the most

Leonardo Lemos at Tropical Chevrolet is one of the most professional, knowledgeable people I have ever done business with. His understanding of the auto finance business is second to none. From now on I will only do business with Leonardo anytime I am buying an automotive vehicle! Thank you for outstanding service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Best place for parts and we arent even from here, the

Best place for parts and we arent even from here, the parts manager is the most helpful person i know so far, beautiful people in this dealership, thanks Radul, tropical is lucky to have you, looking forward to see you if we get back in us and I need more parts Thanks again

Best place for parts and we arent even from here, the

Best place for parts and we arent even from here, the parts manager is the most helpful person i know so far, beautiful people in this dealership, thanks Radul, tropical is lucky to have you, looking forward to see you if we get back in us and I need more parts Thanks again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The worst dealership I have ever encountered.

The worst dealership I have ever encountered. Manager told me that he does not negotiate. Hung up on me, as well as sales person Chevy hung up on me when I asked for managers name. Car has bald tires,yet they want to charge me for nitrogen in tires I have to replace.

The worst dealership I have ever encountered.

The worst dealership I have ever encountered. Manager told me that he does not negotiate. Hung up on me, as well as sales person Chevy hung up on me when I asked for managers name. Car has bald tires,yet they want to charge me for nitrogen in tires I have to replace.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

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The price listing they have is FAKE!

The price listing they have is FAKE! I received solicitation emails from Dayana Medina but she never provided me with a formal proposal so I can make an actual deal.

The price listing they have is FAKE!

The price listing they have is FAKE! I received solicitation emails from Dayana Medina but she never provided me with a formal proposal so I can make an actual deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for sharing your feedback with us, Michael. We understand your concerns and appreciate you bringing this to our attention. If you could kindly reach out to us directly at Tropical Chevrolet, we would like to assist in addressing this issue and providing you with the necessary information. We value your feedback and the opportunity to improve our services. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

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I don’t know what to say About this dealership they are

I don’t know what to say About this dealership they are zero customer service I contact them And they called me a few times after I say I like to buy the jeep they say Will have the manager contact you about the information of the car and that’s stupid manager never called. I got called by like four different people. I called back at the lady that I was contact with. She did nothing she saying will let you know that I guess says customer service they have no experience at all. They don’t respect online buying nothing and thank you

I don’t know what to say About this dealership they are

I don’t know what to say About this dealership they are zero customer service I contact them And they called me a few times after I say I like to buy the jeep they say Will have the manager contact you about the information of the car and that’s stupid manager never called. I got called by like four different people. I called back at the lady that I was contact with. She did nothing she saying will let you know that I guess says customer service they have no experience at all. They don’t respect online buying nothing and thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for sharing your experience with us, George. We understand your frustrations, and we regret to hear about your frustrations with our team's communication. This feedback will be passed along to the management team to look into. We value your feedback and aim to provide excellent customer service. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

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Read your Sales paperwork!

Read your Sales paperwork! This dealership is tacking on over $10,000 worth of xx like a “Tropical Advantage Plan”, charging you for intake work on a used car, PLUS the reconditioning fee. May as well get the TruCoat while you’re there!

Read your Sales paperwork!

Read your Sales paperwork! This dealership is tacking on over $10,000 worth of xx like a “Tropical Advantage Plan”, charging you for intake work on a used car, PLUS the reconditioning fee. May as well get the TruCoat while you’re there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for sharing your feedback with us. We're disappointed to hear about your experience. Your feedback is important to us, and we'd like to address your concerns. Please contact us directly to discuss this further so we can work towards a resolution. Thank you. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

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