Reviews
First time service
Everything was fine- employees were helpful the wait was a little long but it was a holiday weekend thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this excellent review, Roberto. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Paul Celestin Service Manager paulc@miamichevy.com 305-754-7551
great service and facility
great service. Fast and painless experience. Everyone is great. overall great experience. would definitely recommend to everyone. Great experience waiting area is very nice and clean
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share with us, Monica! The goal of the Tropical Chevrolet team is to ensure a painless and enjoyable service for each of our customers. We're ecstatic to hear that your experience reflected this dedication. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact us. Paul Celestin Service Manager paulc@miamichevy.com 305-754-7551
No coffe
Only Long wait and the cofre machine was not prepare for so many people waiting (no options other than regular coffe).
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Maria! Thank you for your kind and honest feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the service we offer. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Paul Celestin Service Manager paulc@miamichevy.com 305-754-7551
Excellent service
The sales person went out of his way to provide the car which matched my requirements. Very friendly and custom oriented service. Will definitely recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Annick! Thank you for taking the time to write about your experience with us. At Tropical Chevrolet, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I'm so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again! Wesley Russell General Sales Manager wesleyr@miamichevy.com 305-754-7551
Great service
Was very pleased with Stanley and associate. Was treated wt courtesy and respect. Stanley went above and be on to help get the best deal possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jonie, Thank you for taking the time to share your experience with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Stanley went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure he hears of your kind words. Please let us know how we may be able to help next!
great service
everything was taking care of in a timely manner. Lisa was great. The courtesy shuttle driver was also very nice.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Deborah and thank you for this great review! We're excited to hear that Lisa took care of you! She is a great asset and we appreciate all she does. Thank you again and take care!
Great service
Entire service team is very professional and dedicated to excellent customer service. Tropical Chevrolet should be very proud of the team they have assembled. Eagerly awaiting the new service facility.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nestor, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future!
Great Service
I came and meet with Wesley and told him what I was looking for. That was a Chevy Impala brown in color.At that time it wasn't any on the lot. He turned me over to Ciso that made it happen, he put in the order for my car and I'm love it. Thanks to both of them for great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this awesome review, Lenny! We are very happy to hear that we could be so helpful during your car shopping experience with us. We look forward to seeing you back again in the future! Take care.
Total Satisfaction
I've purchased two cars from Tropical Cheverolet, Mr.Wesley is an awsome General Sales Manager.My service advisor Miss Lisa Glynn was very helpful, and courteous.Over all I'm very,very satisfied with Tropical Cheverolet
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deidre, thank you for taking the time to give us feedback on your purchasing experience at Tropical Chevrolet. We're glad to hear that Wesley and Lisa were able to give you an overall positive experience. Thank you for your continued business and enjoy your new Chevrolet!
clean, caring , professional
I've been going there for 10 years and won't go no where else. Thanks!!!!! Service counter people phenomenal!!!!! Cashiers awesome!!!!! Mr . Westley the manager. Words can't even describe how amazing, very well respected , professional, caring, kind, humble, positive, helpful man at any dealer in the world. I advise anyone to go check them out for yourself. I'm a loyal customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chiquita, thank you so much for the wonderful review of your experience at Tropical Chevrolet. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Thanks again for your loyalty and business. We will be there for you for many years to come. Wesley Russell General Sales Manager wesleyr@miamichevy.com 305-754-7551