Newark Toyota World

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
2488 lifetime reviews. Includes reviews of Newark Toyota World from DealerRater.com

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  • 1.0 out of 5
    March 31, 2021

    Talked to someone on the phone just before 9am. They told me the car was still available and asked if I wanted to come see it. I told them, I'm an hour... away but can be up around 10am. Once I arrived, I was told the car was being used over night and wont be back till 3pm.

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    Does not recommend this dealer
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  • 5.0 out of 5
    March 12, 2021

    Bill helped us with service on my car. This Toyota Service Center consistently has quality service and great customer service. Bill took care of us! I... highly recommend coming to this service center over any other Toyota Service Center.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • April 10, 2015

    This is the sixth Toyota Camry we have purchased and the second time we have bought two cars at the same time. We were pleased with the price and had a... great time with our sales person (Tom Dodd) and his manager (Jeff Ickes). The overall experience was great. The other sales people were also very friendly and no one was pushy. I highly recommend Toyota Town in Newark. Great bunch of people. This was the best experience of all we have had there and, again, we have been there four other times and bought six cars over the period of 27 years.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 21, 2020

    I was very pleased with my experience. This was the first day that I was looking for a car. I was not expecting to buy today, and was not even contemplating... purchasing a Toyota . The salesman Ajay was fantastic. He was busy helping several customers but, he kept me up to date with what was going on, and made it a very good experience. He took the time to answer all my questions, explain and show me all the features of the vehicle. I actually walked out the door the same day with a new car because such a good deal was made for me. even the next morning when there were certain features that I was having problems understanding or figuring out I stopped by and Ajay answered all of my questions and showed me everything I needed to know. Again a very good experience one day in and I love my new car.

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    Does recommend this dealer
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  • 1.0 out of 5
    October 28, 2020

    I've owned Toyota vehicles for many years. If something needs repair or a replacement part, I would call my local Toyota dealerships for parts info. They... would tell me the name of the part and the part number. I've been doing this for at least ten years. About 3 months ago I called this particular dealership to get a price quote and details about a VSV valve for an EGR. They gave me the price but stated "they don't give out part numbers", even in person. I told them that it wasn't true. I've always called and have always been given a part number when shopping for a part. I told them that an item description is not accurate enough when ordering or looking up parts. Some parts go by more than one name or description. The part number is the most accurate way of ordering. I spoke to a supervisor and asked why the sudden change? He told me (in short) that they stopped giving out part numbers because they didn't want customers shopping around for a better price. This is the only dealership (so far) that has declined to provide their customers with needed information for part identification. For the record, I do sometimes buy directly from the dealerships when calling. Other times, I don't. As for shopping around for a better price, I feel the customer should be able to do this without having the dealership purposely deny info to the buyer so that they can monopolize on the situation. I do not believe that a part number is an internal classification and should be held back to the customer. I'm currently looking to see if this "move" violates certain Anti-Competitive or Antitrust laws or codes. In short, I recommend that all Toyota owners (or future potential owners) not go to or shop at this dealership for any reason. These are signs of bad business practices. Which means that they can't be trusted or depended on when needed.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    October 28, 2020

    I've owned Toyota vehicles for many years. If something needs repair or a replacement part, I would call my local Toyota dealerships for parts info. They... would tell me the name of the part and the part number. I've been doing this for at least ten years. About 3 months ago I called this particular dealership to get a price quote and details about a VSV valve for an EGR. They gave me the price but stated "they don't give out part numbers", even in person. I told them that it wasn't true. I've always called and have always been given a part number when shopping for a part. I told them that an item description is not accurate enough when ordering or looking up parts. Some parts go by more than one name or description. The part number is the most accurate way of ordering. I spoke to a supervisor and asked why the sudden change? He told me (in short) that they stopped giving out part numbers because they didn't want customers shopping around for a better price. This is the only dealership (so far) that has declined to provide their customers with needed information for part identification. For the record, I do sometimes buy directly from the dealerships when calling. Other times, I don't. As for shopping around for a better price, I feel the customer should be able to do this without having the dealership purposely deny info to the buyer so that they can monopolize on the situation. I do not believe that a part number is an internal classification and should be held back to the customer. I'm currently looking to see if this "move" violates certain Anti-Competitive or Antitrust laws or codes. In short, I recommend that all Toyota owners (or future potential owners) not go to or shop at this dealership for any reason. These are signs of bad business practices. Which means that they can't be trusted or depended on when needed.

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    Does not recommend this dealer
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  • 1.0 out of 5
    September 14, 2020

    purchased a 2014 Avalon for cash in May of 2020. still have not received a registration, tags or title. Sales person was no help after the sale. We escalated... the issue to management and have gotten several excuses. The best was that they did not have the title in hand yet. Sold a car without having title? Then title was mailed to the wrong location. They title was accidentally destroyed. It's now the end of September. We called Penndot and are told that there has been no activity on the title based on vin number. The car is great but don't buy from this dealer. They can not execute basic function of the sale.

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    Does not recommend this dealer
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  • 5.0 out of 5
    August 28, 2020

    I just purchased a 2020 Highlander Hybrid. I love it! Jeff Turner was my salesperson and was exceptionally helpful. Even though the factory was shut... down for 2 months I was able to get exactly the vehicle I wanted. My husband even likes it and he's a truck person all the way.

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    Does recommend this dealer
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  • 5.0 out of 5
    August 5, 2020

    My very first need for Service on my new Toyota Camry arrived today when I managed to get a flat tire and was delighted with the Excellent Experience at... Newark Toyota World. I was promptly greeted when I arrived and by Frank Delguerio and shown the fantastic waiting area with the large television to enjoy with fantastic variety of snacks and beverages that on a hot summer day was great. It was a seamless visit that I will ensure my future service needs will be coming back for sure to this location. Thank you so much !

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    Does recommend this dealer
    Came in for service or repair
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  • 5.0 out of 5
    July 8, 2020

    Purchased a 2017 Jeep Cherokee Latitude. Matt Vento was absolutely wonderful and so easy to work with. He gave us the freedom to look at multiple vehicles... but was right there when we had a question. He did everything to make sure the entire process was so smooth and stress free which is difficult when it comes to purchasing a vehicle. Highly recommend Newark ToyotaWorld, especially Matt Vento. We will definitely see him again for our next vehicle.

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    Does recommend this dealer
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