[{"id":261600,"personPtyId":40176905,"firstName":"Chris","lastName":"Delpeche","titleText":"Product Specialist","shortBioText":"Providing open and connected service to all my clients. Authentic, committed and clear with predictable excellence.\r\n.","emailTxt":"cdelpeche@newarktoyotaworld.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":154,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/43f46831c3a3.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"762480000","industryStartDtUtc":"762480000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":307146,"personPtyId":40180465,"firstName":"Bill","lastName":"Chaffee","titleText":"Customer Relations Manager","emailTxt":"bchaffee@newarktoyotaworld.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":202,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/5d37f10d1bd0.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"970358400","industryStartDtUtc":"852076800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":307148,"personPtyId":40180987,"firstName":"Derrick","lastName":"Mc Kie","titleText":"Service Manager","emailTxt":"dmckie@newarktoyotaworld.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":116,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/d6b5ccaabb0d.jpg","drDealerId":10015,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":382985,"personPtyId":40186266,"firstName":"Edgar","lastName":"Estrada","titleText":"Product Specialist","shortBioText":"My name is Edgar Estrada, Born in Modesto California I started my career with Toyota at the age of 19 in 2006 . Ever since then I have been able to help hundreds of families get the vehicles of their dreams. Some of my hobbies are biking the trails at Lums Pond State Park in Bear, DE and White Clay Creek State Park in Newark, DE on my mountain bike and chasing my four year old son and two year old daughter around the house. Spending time with my family is one of the most important things for me, if you can't find me at the office I'm either at home or in line at Chipotle on Main Street in Newark DE or at the Christiana Mall... I love Chipotle.","emailTxt":"eestrada@newarktoyotaworld.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":74,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/2709b92a3c3a.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1427846400","industryStartDtUtc":"1143849600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":393180,"firstName":"Jason","lastName":"Curley","titleText":"Assistant Service manager","emailTxt":"jcurley@newarktoyotaworld.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":62,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":10015,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":298182,"personPtyId":40180065,"firstName":"Matt","lastName":"Johnson","titleText":"Parts & Service Director","emailTxt":"mjohnson@newarktoyotaworld.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/23b12b11bbfb.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1433116800","industryStartDtUtc":"836179200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":334930,"personPtyId":40199334,"firstName":"Jeff","lastName":"Turner","titleText":"Product Specialist","shortBioText":"Jeff Turner is a Wilmington DE native. He is a graduate of Middle Tennessee State University. He currently lives in New Castle DE with wife. Jeff is an avid animal lover, having a dog and 3 cats currently. Jeff is a classically trained pianist, and played in numerous bands in his younger years. When Jeff is not helping his customers find their vehicle, he likes to relax at home and enjoy microbrews. The Iron Hill Brewery in Newark DE and Deer Park Tavern in Newark DE are his go to places. Feel free to bring your dog in to meet Jeff as Newark Toyota World is pet friendly.","emailTxt":"jturner@newarktoyotaworld.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/42d2e1ff3504.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1183248000","industryStartDtUtc":"1151712000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":393181,"personPtyId":40186712,"firstName":"Jamar","lastName":"Campbell","titleText":"Lane Manager","emailTxt":"jcampbell@newarktoyotaworld.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/a0cc7959488f.jpg","drDealerId":10015,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":384927,"personPtyId":40186752,"firstName":"MARK","lastName":"TRUONG","titleText":"Product Specialist","shortBioText":"My name is Mark Truong, born in Singapore and raised in Philadelphia, PA. I have been employed at Newark Toyota World since 2006. Before that I was working on cars and some auto bodywork. One of my other specialties is in home renovations when I have time.","emailTxt":"mtruong@newarktoyotaworld.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/80b4db2c68d2.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1138752000","industryStartDtUtc":"820454400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":398291,"personPtyId":40187729,"firstName":"Mark","lastName":"Barto","titleText":"Product Specialist","shortBioText":"My name is Mark Barto and I have had the pleasure and the privilege of working at Newark Toyotaworld for almost 25 years now. During that span I have been so lucky to get to know so many wonderful people and send you all my regards. For those I do not know as well, my family and I love to travel. We have been fortunate to visit France and Ireland, the beaches of the Outer Banks and Florida, and the mountains in Colorado. I also got hooked into taking up golf a couple of years ago and, for those of you who know, I both love and hate the game.","emailTxt":"mbarto@newarktoyotaworld.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/986318b3fb56.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"702086400","industryStartDtUtc":"418003200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":384694,"personPtyId":40186196,"firstName":"Rich","lastName":"Litz","titleText":"Product Specialist","shortBioText":"Richard was born in Philadelphia. Although I have lived in the Newark area for the past 20 years, I often return to Philly to get my fix on cheese steaks. Jim's at 4th and South is my favorite cheese steak and the hot pastrami and corn beef at Famous 4th and Bainbride is absolutely worth the trip! After 4 years in the military, I travelled about. I ultimately returned to Philadelphia, where I raised my son as a single parent. Wonderful time in my life. Life has been good!!! By far my favorite steak is at the Rail at the White Clay Creek golf course.","emailTxt":"rlitz@newarktoyotaworld.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/a5e43b7db4fa.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1046476800","industryStartDtUtc":"862444800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":398383,"personPtyId":40187940,"firstName":"Delonn","lastName":"Ellison","titleText":"Finance Manager","shortBioText":"I pride myself in the customer service experience that I provide to every client, And will go above and beyond to ensure a smooth and enjoyable vehicle purchasing process.\r\n\r\nContact me by phone @ 302-304-4221","emailTxt":"dellison@newarktoyotaworld.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/29f26d4dc3ff.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1356998400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430759,"firstName":"Neil","lastName":"Gibson","titleText":"Product Specialist","emailTxt":"ngibson@newarktoyotaworld.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1477958400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":479713,"personPtyId":40196920,"firstName":"Chloe","lastName":"Hennig","titleText":"Product Specialist","shortBioText":"I was born and raised in Danbury, Connecticut. I moved to Delaware in 2016 and have been with Newark ToyotaWorld since 2017. I am very friendly and have excellent communication skills. I always want to help my customers find exactly what they are looking for and help them be completely satisfied with the process along the way. I am also an Environmental Science Major at University of Delaware and strive to succeed in school and my career. I enjoy getting food with friends at Timothy's and Grain here in Newark, DE.","emailTxt":"chennig@newarktoyotaworld.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/38c8274c7b51.jpg","drDealerId":10015,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":393183,"personPtyId":40186835,"firstName":"Cheryl","lastName":"Gephart","titleText":"Assistant Service manager","emailTxt":"cgephart@newarktoyotaworld.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/ae61dce68a0a.jpg","drDealerId":10015,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":259787,"personPtyId":40177048,"firstName":"Ken","lastName":"Steen","titleText":"Product Specialist","shortBioText":"You will be taken care of as if you were a family member and you will be remembered every Birthday every anniversary and when you are in a great position to get out of the previous vehicle and get a new one. Many years of experience help you in picking out the right vehicle and guiding you to placing those keys in your hand with a huge smile.\r\n Sincerely \r\n Ken","emailTxt":"ksteen@newarktoyotaworld.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":93,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/03dc13b4f6e8.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1093996800","industryStartDtUtc":"1030838400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":393189,"personPtyId":40186673,"firstName":"Brian","lastName":"McDaid","titleText":"Assistant Service manager","emailTxt":"bmcdaid@newarktoyotaworld.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":53,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":10015,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":393179,"personPtyId":40187232,"firstName":"Luis","lastName":"Lopez","titleText":"Assistant Service manager","emailTxt":"llopez@newarktoyotaworld.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":10015,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":378043,"personPtyId":40185986,"firstName":"Ajay","lastName":"Bhan","titleText":"Product Specialist","shortBioText":"Ajay Bhan is originally from Media, PA, having graduated from Penncrest High School. He graduated from Vanderbilt University with a math and sociology degree. He currently lives in Lincoln University PA with his wife and son. Ajay owns 15 rental properties, 3 at the beach. \r\n\r\nHe has a mortgage and insurance license. He owns racehorses at Delaware Park and loves to ride horses himself. He loves tequila and his favorite restaurants are local: Grain Restaurant, Caffe Gelato, Deer Park Tavern, Claymont Steak Shop, The Green Turtle Sports Bar and Grille, McGlynns of Newark, Timothys of Newark and Home Grown Café.","emailTxt":"abhan@newarktoyotaworld.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/8441e5b3aebe.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1454284800","industryStartDtUtc":"791596800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":384557,"personPtyId":40186090,"firstName":"Aaron","lastName":"Hickman","titleText":"Product Specialist","shortBioText":"My name is Aaron Hickman, and I grew up in Bear, DE. I went to the University of Delaware for college. When I am not at work, I enjoy hanging out with my friends, longboarding, and spending time with my baby daughter, Jade. I also love going out to Logan House in Trolley Square and Deer Park on Main Street.","emailTxt":"ahickman@newarktoyotaworld.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/97988e1bbb65.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":254035,"personPtyId":40176152,"firstName":"Jeff","lastName":"Ickes","titleText":"Sales Manager","shortBioText":"I bring a unique perspective to the car buying process after 18 years as a licensed financial advisor. I specialize in advanced finance and leasing strategies that most of our clients had not previously considered.","emailTxt":"jickes@newarktoyotaworld.com","combinedEmpAvgRatingNbr":4.1,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":52,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/b727be7665bf.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1388534400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":255247,"personPtyId":40176613,"firstName":"Jim","lastName":"Wyatt","titleText":"Sales Consultant","emailTxt":"jwyatt@newarktoyotaworld.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/2af18eea5845.jpg","drDealerId":10015,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":393191,"firstName":"Jeff","lastName":"Sherrod","titleText":"Assistant Service manager","emailTxt":"jsherrod@newarktoyotaworld.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":10015,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":393177,"personPtyId":40187172,"firstName":"Michelle","lastName":"Ironside","titleText":"Assistant Service manager","emailTxt":"mironside@newarktoyotaworld.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/556b638b8984.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1122854400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":393186,"firstName":"Wesley","lastName":"Harrison","titleText":"Assistant Service manager","emailTxt":"wharrison@newarktoyotaworld.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":10015,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":335090,"personPtyId":40208387,"firstName":"Anthony","lastName":"Harris","titleText":"KBB Trade In Marketplace Specialist","emailTxt":"aharris@newarktoyotaworld.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/ec40a0c21547.jpg","drDealerId":10015,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":384549,"personPtyId":40186076,"firstName":"Anthony","lastName":"Santoro","titleText":"Product Specialist","shortBioText":"I was born and raised in New Castle County. Two things my father instilled in me from a young age is, \"To get respect, you have to give it!\", and \"It doesn't matter what you choose to do in life, as long as you choose to be the best at what you do!\". I live by those quotes and try to apply them in every aspect of my life. My hobbies include Music Production, Reading, and Photography. My favorite local restaurants are Deer Park Tavern, and Mcglynn's Pub, all in Newark DE","emailTxt":"asantoro@newarktoyotaworld.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/bdaaf739281e.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1467331200","industryStartDtUtc":"1467331200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":334931,"personPtyId":40199857,"firstName":"Bernard","lastName":"Lawrence","titleText":"Product Specialist","shortBioText":"Bernard, a native of Wilmington DE, now lives in New Castle, DE. Bernard likes participating in sports like basketball, boxing and martial arts. He has been in numerous business ventures such as real estate investing, business counseling and power washing. He likes attending live music R&B and Jazz concerts, good soul food and music at Kelsey's in Atlantic City, NJ and going to great restaurants like Washington Street Ale House in Wilmington DE, Iron Hill Brewery in Newark.","emailTxt":"blawrence@newarktoyotaworld.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/8c8b06d5e917.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1414800000","industryStartDtUtc":"1293840000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":384577,"personPtyId":40186192,"firstName":"David","lastName":"Walmsley","titleText":"Product Specialist","emailTxt":"dwalmsley@newarktoyotaworld.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/598455fef688.jpg","drDealerId":10015,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":384576,"personPtyId":40186718,"firstName":"Alex","lastName":"Savina","titleText":"Product Specialist","shortBioText":"Alex Savina, born and raised in Wilmington Delaware. He is a graduate of St. Marks High School, class of 2010. Alex enjoys spending time at the bowling alley, reading, meeting new people, and is an avid Philadelphia Flyers fan. A few places Alex likes to visit are Chesapeake Inn in Chesapeake City MD, Main Street in Newark DE, and Mid-Atlantic Grand Prix in New Castle DE for a little go-kart action.","emailTxt":"Asavina@newarktoyotaworld.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10015/employees/5a6a739025c8.jpg","drDealerId":10015,"dealerEmpStartDtUtc":"1454284800","industryStartDtUtc":"1454284800","certifiedEmployee":false,"deptDscrp":"Sales"}]

Newark Toyota World

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
2468 lifetime reviews. Includes reviews of Newark Toyota World from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 27, 2019

    Dave Ferguson was the service manager who helped me on Saturday. This is the second time he has assisted on my behalf when I have taken one of my vehicles... in for maintenance care. He kept me informed on the progress of the work being done. Dave also took the time to explain everything at the end of my visit.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Delpeche

    Product Specialist

    (5.0) 154 reviews

  • 5.0 out of 5
    September 19, 2019

    Dave Ferguson was my service representative for the 10,000 mile service. He was very polite and professional and easy to talk to. He explained everything... that would be done for the service and gave excellent advice for future services for our car. Thank you Dave.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 10, 2015

    This is the sixth Toyota Camry we have purchased and the second time we have bought two cars at the same time. We were pleased with the price and had a... great time with our sales person (Tom Dodd) and his manager (Jeff Ickes). The overall experience was great. The other sales people were also very friendly and no one was pushy. I highly recommend Toyota Town in Newark. Great bunch of people. This was the best experience of all we have had there and, again, we have been there four other times and bought six cars over the period of 27 years.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 18, 2019

    Bill Chaffee is our service representative and always obliging and courteous. Keeps up well informed on the service for both our 2001 Avalon & 2007 Highlander.... Neither one of our cars have never left us stranded. A true test to the service we receive and to the quality of both cars. Well done Mr. Bill.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Chaffee

    Customer Relations Manager

    (5.0) 202 reviews

  • 4.0 out of 5
    September 18, 2019

    Ken was professional and fun to work with and felt he had my best interests in mind. The process did take a little longer than I anticipated but overall... a great experience. Now, if my tag transfer comes through with no issues then this experience goes from great to excellent.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ken Steen

    Product Specialist

    (4.8) 93 reviews

    Jeff Ickes

    Sales Manager

    (4.1) 52 reviews

  • 5.0 out of 5
    August 29, 2019

    I have been taking my vehicles here for service for the last 5 years and have never received anything less than first class service. I will continue to... use Newark Toyota World for years to come.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Chaffee

    Customer Relations Manager

    (5.0) 202 reviews

  • 5.0 out of 5
    August 15, 2019

    My first visit to the service center met all of my expectations. The waiting area was clean and comfortable. My Service representative Bill Chaffee was... pleasant and professional. He gave me lots of tips to maintain my car. Thanks to the entire staff.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Chaffee

    Customer Relations Manager

    (5.0) 202 reviews

  • 5.0 out of 5
    August 13, 2019

    I have had incredible experiences with the sale and service of my 19' Tacoma; except for today, 8/13/19. Yesterday morning I was greeted as I exited my... truck at the Toyota service center. I was told my service person would be with me shorty. Brian greeted me and we exchanged my truck's vital information. As we discussed the 10,000 oil change, tire rotations, etc... I mentioned I would like them to look at the clutch and conceivably adjust it. Just as I finished said sentence, Brian barked back, THERE ARE NO CLUTCH ADJUSTMENTS! His unprofessional and Nearly Bullying retort was joke like. I thought he was kidding. That's how ridiculously bizarre his retort seemed. I looked at him and simply asked 'excuse me'? He eventually back peddled and conceded, 'well, I have been doing this a long time, so I know about these things. 'At this point, totally turned off, I repeated, 'please check the clutch. I left the the service area and told the receptionist I was ready for my prearranged ride to take me home. She knew nothing about it. I had to return to Brian to have him schedule me ride home. He knew nothing about this. So two major strikes against a hostile, unorganized person. When I arrived back at the dealership to pick up my truck, Bill Chafee helped me sign paperwork and continue on. Bill is the utmost professional. He explained everything clearly and professionally. I told Bill if I had ever barked at any of my clients in my work environment, (the way Brian barked at me), I would be out of business very quickly. I completely recommend Bill Chafee for all Toyota services. Joseph d.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Chaffee

    Customer Relations Manager

    (5.0) 202 reviews

    Mark Barto

    Product Specialist

    (5.0) 14 reviews

  • 2.0 out of 5
    July 25, 2019

    Received an amazing offer letter in the mail as a loyal Toyota customer so we called and spoke with Rose who was upbeat and positive and confirming of... Toyota's commitment to us as longtime Toyota customers. We scheduled an appointment for 2 days later with the intention to upgrade from a 2014 and re-establish our warranties. When we arrived, we met Ken in the parking lot who was nice as pie and was a longtime salesperson for ToyotaWorld. He saw us looking at the newly released RAV4 XSE Hybrid and immediately allowed us to drive it. He was very knowledgeable about the car and the differences between XSE, Limited and VLE models. Unfortunately, it broke down pretty badly from here. Turns out that they did not actually have the XSE car my husband had discussed over the phone. We thought it best to begin the appointment by thinking through a few of the financials at a highlevel to ensure we could look at cars that were in our budget (approx. $30K). Therefore, we asked Ken if we can begin the budget conversation early and he said 'Not Yet' for 90 minutes! We went to the General Manager Jeff Ickes and he made it known that the letter we received was just a marketing ploy and not meant to confirm Toyota's commitment to loyal customers. He said the XSE we were looking at was in high demand and really did not care whether we bought it or not because 'that car will sell tonight to someone else in a couple of hours'. He also said the XSE parts made in China are being held up by the Trump tariffs but perhaps in October the new US factory will be able to get XSE cars to dealerships in a timely fashion. He never asked if we wanted to upgrade our 2014 to something else on the lot nor did he care. He advised we simply buy the purple 1 XSE he had or go home. He said all of this with a smile and a laugh but nevertheless offensive to us after being baited and held for 90 minutes while Ken was running around pretending to find new inventory. Finally, minutes after this conversation with Jeff, Ken had located a color that was suitable but wanted us to buy it without driving it from a sister dealership 40 minutes away for $37K with a trade in value of our car $3K lower than Kelly Blue Book. The payment would have come to ~$700 per month. Now this is nothing for us since we both drive high end cars to work, but we came in only wanting to upgrade our 2014 front wheel drive, to a 2018/2019 All wheel drive. We had in mind a payment of about $400. We politely said to them that the ToyotaWorld instore customer service could have worked a lot better if Ken had asked us at the beginning of the appointment what we would consider as payment and what features we were looking for. We would have told them (as we said to Rose) 1.) 2018 or higher, 2.) All wheel drive, 3.) $400 payment, 4.) trade in value of $14,000. We left feeling baited, insulted, cheated, and want no part of ToyotaWorld nor Toyota for a long while. Rule #1 in business, if you get a customer ready to buy, don't let them leave unhappy. Would have been great to have Ken, Jeff, and Jim exclaim, 'hey we want to keep you as a customer! The car you want is out of your price range and not in inventory but we can satisfy your requirements by upgrading you to a new 2018 AWD gas model for two years and then we will switch you into the XSE since by then the inventory will be in a better place.' Sending this to the owner of the franchise in the event he wants to do something about the linear myopic customer service model. Bottom line is that Toyota could have had sales tonight of $67,000 (ours and the XSE that will sell tonight) but instead they went out of their way to dampen a $30,000 sale. Is this a business?????

    2.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Shirley,Thank you for your feedback. I enjoyed meeting you and regret that we were not able to meet your expectations. If you'd like to discuss f...urther, please don't hesitate to contact me personally.All the best,Jeff


    Worked with:
    Ken Steen

    Product Specialist

    (4.8) 93 reviews

    Jeff Ickes

    Sales Manager

    (4.1) 52 reviews

  • 5.0 out of 5
    July 9, 2019

    I went in with no appointment. Bill got my truck in right away. He greeted me quickly and with a smile. His Tech Diagnosed the problem quickly and had... me in and out in under and hour. Bill also let me know about a recall on my truck. Scheduled it for Tomorrow. He offered to do it the day I came in but I didn't have time. I will definitely be back and will always work with Bill

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Worked with:
    Bill Chaffee

    Customer Relations Manager

    (5.0) 202 reviews

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