Reviews
Well Done Toyota!
Hands down one of the easiest deal made once I test drove the new 2018 Camry. The gave me a great price for my 2011 Kia Forte and the financing department was awesome working with me. Thanks to Dave Fales I was able to get out from under my old car and into a brand new one. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First online car purchase
I had been looking for a Toyota Certified late model Avalon with low miles. Found the vehicle on Cars.Com and put a deposit on it over the phone. Took a train from Connecticut and my salesman, Ken, was nice enough to pick me up at my hotel and bring me to the dealership. There was never a high pressure pitch. I was allowed a test drive and proceeded with the purchase. Everyone was courteous and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Recall service experience
I brought my Tundra in for an airbag recall and was promptly taken care of Jamar Campbell (JC). He provided me with all the information that I needed and took care of everything while I waited in their lobby. I was impressed with how everything was so clean, from the service bay to the bathrooms very nice to see. JC made the whole process painless. Next time that I'm looking for a new Toyota I think I know where I will be going.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Car Purchase
We purchased our second Hylander from Newark Toyota World and our Sales person was Ken Steen for both purchases.We had such a wonderful experience with our sale person Ken 3 1/2 years ago that we decided to go back and purchase another SUV from Ken. Ken is an excellent sales person who puts you under no pressure to purchase. He allows you to take your time and makes sure you purchase a car that meets your needs. Thank you Ken for making our purchase so easy. We love our 2015 Hylander and appreciate your follow up calls to see if we are enjoying our new car. We would definitely recommend anyone looking to purchase a car/SUV to ask for Ken Steen. We will be back in the spring to purchase another car and will sure use Ken again. Thanks again Ken! Dave and Dawn M.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
didnt see used trucks
did not see any used trucks thanks and still looking to buy a toyota tacoma thanks
- Customer service 2.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Excellent sales service from Jeff Turner
We bought a Toyota Sienna with the excellent help from Jeff Turner. He was really patient, answered a lot of questions from us, and gave us an excellent price. We deeply appreciated and will definitely recommend Newark Toyota to friends. Yi and Lilly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent sales service from Jeff Turner
We bought a Toyota Sienna. We are very happy with the detailed and polite customer service from Jeff Turner. He was very patient, answered all of our questions, and gave us a great price! Yi and Lilly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent sales
We purchased a Sienna recently and it was a excellent experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful Service!
My service advisor was Geofrey Drennan. He couldn't have been nicer, but then again, everyone is always wonderful at the dealership. I can't think of a single thing that disappointed me. You are lucky to have such nice people working for you. Even though I only had an oil change, Geofrey made me feel that my service was important. Thank you so much! p.s. I love the renovations! Janet Walker
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great selection and no hidden fees
I drove 30 miles or about an hour to go test drive an FRS due to their huge selection. The staff was very helpful and friendly. Karen was very helpful in brining me in and then getting me in touch with someone to go for a test drive and they encouraged me to drive the car down some windy roads and i wasn't rushed at all. Ended up coming back the next day to lease the car, no hidden fees at all, just what they estimated my monthly payment would be. Big thanks to Jeff Turner, product specialist and Dan in Financing. The dealership is very well kept and is impressive to see. Thanks again, I'd recommend to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase