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I purchased my 2004 Ford F-350 from Porter and have taken my vehicle back to the Porter dealership for all the services over the years, despite the extra... cost. Yesterday, I took it in to have the breaks checked and I needed to have the rear break caliper replaced again. I found that difficult to believe since I just had it replaced a year and a half ago. I asked why it wasn’t covered under Ford’s 2 year parts warranty. The service writer at Porter Ford told me it wasn’t covered under warranty because the last time when they replaced it, Porter Ford used an aftermarket part from Autozone instead of a genuine Ford Motorcraft part. I asked why they would do that and then charge me a premium price for the work and after checking with everyone there they had no explanation...just that it wasn’t covered. Obviously Porter Ford is putting on aftermarket parts in their service work, charging a premium price for dealer service and then when the cheap parts fail, you paid a premium for assuming they were genuine Ford Mortorcraft parts, and then they tell customers it is their problem. A complete business service scam of the worst type. After doing business with them for 7 years I will never go back. Buyer beware.
Theodore, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserv...e. We would like the chance to talk to you further so please contact our General Manager, Jason Clare, at Jclare@porterauto.com or 302-738-0800 ext. 3809 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
The staff at Porter Ford is great. I'm a regular customer I always receive great service and a car that is running at its best. Thank you to all the... staff at Porter. Have a. Blessed and wonderful day
Michael Williams greeted us when we walked in the door with courtesy and professionalism.. Asked all the right questions and helped us in selecting the... vehicles to look for that matched our needs. When showing the vehicles he brought the vehicles into the service bay to spare us from the heavy rains in the area..nicely done! Once we decided on a vehicle the financial process went well with all approoriate discounts and savings applied up front with no surprises during the actual purchase. Overall a very pleasant experience with my satisfaction in mind from start to finish!
Mark- We are so flattered by your kind words and we're sure that Michael will be happy to hear his hard work was noticed. We look forward to seeing yo...u again. Regards, Bob Karstetter General Sales Manager 302.453-6800 x.3321 email@example.com
My purpose was a Ford recall. I phoned the dealership within 24 hours of receiving the mailing. Was told that the regular service appointment personnel... not available, but left my info for a return call. I emphasized that this work needed to be done before July, as the Fusion would be needed to drive to Chicago. After a full week not hearing from the dealership, I had to re-contact them. The service agent did not have a clue about my time element. Gave me appointments for the 3rd then the 2nd week in July. I had to go to the Service Manager, who was immediately and effectively responsive. Told it would be about 45 minutes and I could wait there. Once arriving for the service appointment, I was advised it would take about 75. At 165 minutes I was headed to my car. Have bought 3 cars at Porter's in past four years or so. First time things this lax! TGLIII.
Thomas, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or ques...tions, we will be more than happy to assist you! Safe travels!
Lorenzo was knowledgeable, professional, courteous and sincere. The service was great.
Douglas, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can ...do for you! Safe travels!
Casey, my service consultant was pleasant to work with.
Even though I was sad that I had to spend money to fix my air conditioner, I'm sure I will be happy when summer really rolls in for good! Also, free... oil change! This is my dealership and I get all of my service done here!
My first oil change for this new car. Not only was it quick and easy, I got a discount!
As usual, Lorenzo was great. Open communication and when it was clear that the car would not be ready for the same day, he arranged a courtesy car. I feel... like a very valued customer. I’ve been coming to Porter since buying the car 8 years ago and will continue to come because of the service from people like Lorenzo.
Lorenzo greeted me and took care of me from the moment I pulled into the bay. No complaints about anyone in this dealership.