Lexus of Kendall

Of the numerous leasing experiences we have had with this and many other dealerships our most recent was by far the best. Price and terms quoted were never changed and the people we worked with were very professional, courteous and efficient. Great working with Patty Warman and Eduardo Solis

I just purchased a Lexus NX from Patty Warman. She was excellent took her time to explain all the details of the car to make sure we understood it. Very caring and patient. Patty did a very thorough job.

I purchased my niece first vehicle here. After about a month my niece started having power issues. So I contacted dealer and was told manager would give me a call back. After not hearing from him I emailed couple of the managers there and never heard from them. So I took vehicle to get it check and it had a bad battery. Went ahead and purchased one even though I was told by sales man that he asked tech to put a new battery. Car had other miscellaneous issues but nothing serious. Forward to 13 months later transmission is going bad. After taking to get checked and finding the transmission was going bad. My niece contacted dealer to see if they can help us out. They just kept transferring her call. When she finally got to talk to somebody she told her somebody would call us back. Three calls later my niece ask me to contact dealer. We have not heard from them via email or phone call. I don't have the funds to just fix or purchase another vehicle. I took the reputable dealer route so that I have piece of mind that my niece has a save vehicle. Otherwise I take my chances with a my and pops place. Now I am stuck making monthly payments for the vehicle and insurance. I won't not be purchasing or having anything to do with this dealership ever again. Absolutely disgusting experience. Thanks to this dealership my niece first vehicle purchase experience didn't go well.

We bought an new Lexus, the sales person Patty Warman was EXCELLENT!!. Very professional and she knows the RX350 from A to Z. Excellent place. good people and very good customer service.

Jordan in used cars was awesome, great team , and sales managers go above and beyond to make sure customers are well taken care of .

Santiago Gervacio,is an amazingly attentive Person. He is very comfortable to work with. I appreciate his honesty about my particular Situation. I left with more knowledge. I then returned a couple days later an only would purchase a vehicle with him. I adore my car. Thank you

Imagine taking your Lexus (that you bought at Lexus of Kendall) in for a flat tire and having to wait THREE MONTHS to get it back! During the time my car was in for a simple flat tire, they destroyed the rim of that tire (had to replace it), had an accident with my car and had to replace the back bumper, and scratched and dented the car (which resulted in two paint jobs, with bad results). Check out how they returned the car to me after all that (see photo)! I kid you not! And that is a screw drill bit they left as well. Then, to add some more insult, the service manager stopped corresponding with me, the GM never contacted me after Lexus Corporate promised he would, and now Lexus Corporate is saying they can't help because this is an independently owned dealership. RUN AWAY FROM LEXUS OF KENDALL!!!

One of the best services I have ever received was from Luis and the valet from Service. They were extremely courteous and respectful with my parents and myself. He offered us concessions and took great care of us. What blew me away was being welcomed back and being acknowledged by our last name. As simple as it is it has made a lasting and memorable impression. Unfortunately, I cannot say the say same when it comes to the new car sales department. As someone who works in sales for a luxury boutique hotel I understand the importance of everyone that walks through my door and deserves the upmost respect and service that is unforgettable. However, the minute my father and I walked through the door a gentlemen on his cell phone and two others were surrounding him at the counter and only one looked us and did not even acknowledge our presence. To add further insult to injury a sales representative was walking around without his mask and until I looked him in the eye did he actually put the mask on. During these times of COVID-19 it is not only careless, but reckless. My father and I walked around without being assisted and I was interested in purchasing the LS-500. It is extremely disappointing when I could not be assisted or even receive the simplest form of respect. The new car sales department of Lexus of Kendall loves the idea of luxury, but they cannot meet the standards of luxury. I now understand why my parents purchased their LS-460L from Lexus of Pembroke Pines and I will be working with them on my purchase.

Agradecida por la atención y asesoría brindada por el Sr. Willian Corredor, fue de gran ayuda su atención para adquirir mi nuevo automóvil. Lexus of Kendall el mejor sitio para comprar mi auto!

I am extremely happy with the purchase of my first RC 300. Alejandro Valdes provided a great deal, with great service! He was very knowledgeable of the product and provided excellent customer service. I will most definitely go back to buy or lease with him again. Many thanks for a great car and great experience.