Lexus of Kendall

The sales person went out of his way to please and accommodate my wishes to make the sale. Always treated me with respect and consideration.

I went to Lexus of Kendall for Service. I saw my Salesman, Shakil Rehman. My problem was my phone, which was not connecting on Blue tooth. He helped... me like he always does. I always know that whatever needs to be done, from buying a car to service, I can count on him

I bought a red 2016 Lexus IS for my daughter on Tuesday. They gave me a great price and made the process smooth. I am a happy customer.

My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES300h after many attempts. Lexus of Kendall dealer said... if I maintain my car with them they will fight for me should there be any problem with the manufacturer in the future, so I did. Well, I reported a defect in the backseat leather shortly after my 25k maintenance appointment November 2016 while my car was under warranty. The backseat perforated leather dried and shrunk causing tension on the rest of the seat. It feels very rough and hard to the touch. The manager at the dealer took photographs, and said he will contact the manufacturer. After several months of leaving messages with Lexus of Kendall operator and voicemails I was told the manager no longer works there, and another manager (Bernardo) took over his work. I came in person to meet with new manager March 2017, by which point the problem area became larger, and same problem started to happen on the other side. He took more photos, said it's not a Lexus defect because on one side it is "perfect circle". I contacted corporate, submitted photos, and they asked Bernardo to weigh in. He said I caused the damage but could not explain how, and if there was a defect in the leather he would not be able to tell unless the leather was taken off and he can examine the back side of it. Corporate said I will need an expert in leather to run tests and determine the cause. I have never heard of such a response for warranty coverage. They denied to fix my car while under the warranty. I contacted the 3rd party dispute resolution address, provided by Lexus, several times with no reply. I purchased the car used with 6k miles in 2013 in perfect condition. Since then I rarely used or had passengers in the backseat. When I did have passengers the trips were short, just a few blocks in the city, and my passengers are slim. My car is stored under a carport, in a garage when I am at work, and my windows are tinted so the inside temperature does not get hot often. I have had others cars such as Audi, BMW, Chrysler, Honda over 100k miles and much older that did not have such quality issues even with daily use. My Lexus has premium leather with Luxury package, it should withstand at minimum light use. The problem from initial report to current has grown in size, and continues to grow. Terrible dealer customer service and misinformation, terrible experience with corporate. First and last Lexus.

Thank you to Lexus of Kendall for having the right Sales Staff. I came there and was not sure of what color, what kind of car, and the best car for me... to drive out with. Shakil Rehman guided me in the right direction and made my experience very enjoyable. Thank you again for making my experience one to remember

am very happy with the experience at the Dealership. I would recommended to anyone. Thanks to marck Antony and also Anthony to help me with my car I ... cOme Back soon thank you guys you are the best for sales cars

Isaac our service agent was outstanding. He made sure we had a clear understanding of what we were paying for. He also did a great job explaining the... charges incurred and how the results fulfilled our utmost satisfaction. We would definitely recommend Isaac to anyone who is looking for excellent service.

We have used Lexus of Kendall for many many years. We usually deal with Mr Chris Roberts, President. He is a class act. Patty Warmon was are sales... Goddess. She is so nice, approachable in every manner, honest, patient, and I would recommend her HIGHLY. I was very undecided and she guided me through my many options and possibilities and was great even when I changed my mind 5 times.........

Our Car experience with SHAKIL REHMAN (SHAK) was one of a lifetime. Want a Red Carpet attendance while buying your next car, Ask for SHAKIL and call him... right now 305-401-2916 for your 100% satisfaction

Carlton was as freindly and easy going as can be. He made the experience painless and easy. Dariene did a great job explaining the features of the vehicle... and helpihg us with the setup. I would rate this vehicle and the people that I sorked with as a ten.