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Patty and Marshall made it so easy the process to buy my
Patty and Marshall made it so easy the process to buy my current lease. Its my 3rd car buying at Lexus of Kendall. Taken care all the time. Look forward to my future trade in already ☺️💯.
Thank you for the great review, Walter! We are so glad to hear that you had such a successful purchase experience working with Patty and Marshall. Drive safely in your new vehicle, and we hope to see you back again at Lexus of Kendall!
HORRIBLE AFTER SALE
I hate to write this review because the actual sales process was amazing - Maria Velasquez & Giovanny Tapia in finance were awesome, but the delivery & after sale is where they completely dropped the ball. Full disclosure: I'm in the car business myself, was an Elite of Lexus member for both sales & finance while working for Penske Lexus in San Diego, a former sales trainer for Joe Verde & currently work at a 2-time North American Cadillac Dealer of the Year in Chicagoland. Had the vehicle shipped, but put a little too much trust in the certification & didn't have it inspected beforehand... so the money I had to spend on a clay buffing & airbrushing to get all the scratches & paint chips out are on me... But delivering a car where the tire pressure monitors are lit up like xmas & the interior so disgusting - every panel actually sticky - that it looked like someone held a daycare snack time in it should be an absolute embarrassment to any respectable dealership and/or salesperson. To add insult to injury the only contact I've received since I got the vehicle wasn't to explain the certified features & benefits o follow up on the sale.. .just a generic email fishing for a good review. Seriously?
As you can imagine, this is hard to read. We pride ourselves on delivering a top-notch vehicle-buying experience from start to finish, and it seems we dropped the ball this time around. While we're glad you enjoyed working with our team, we apologize for the condition of your vehicle upon taking delivery. We will make a note of this feedback so we can ensure similar situations are avoided in the future, but we also invite you to contact us directly at 305-669-0522 so we can address this and see if there's anything we can do to make it right. We will look for your contact information in the meantime. Thank you.
Stay away, they told me $650 for my service, made...
Stay away, they told me $650 for my service, made appointment, took the car, and when I get there they tell me they cannot keep this price and the new one is 850, unacceptable, I am guessing this is how they make business, they tell you a lower price so you take the car, looks like a scam to me. 850 was said verbally by advisor. If they cannot manage to give you an accurate price, dont want to imagine what they do with your car Moving to JM Lexus!
This review is very concerning to read. We strive to deliver a seamless and transparent service experience, and we apologize for any miscommunication on our end. We want the most for our guests, and we assure you that we do not run our business to mislead or inconvenience them. We would be happy to speak with you to see that this feedback has been fully addressed. If you are willing to discuss this further, please don't hesitate to reach out at 305-669-0522. Thank you.
My experience with this dealership was very good because...
My experience with this dealership was very good because of my sales person Patty Warman. I have worked with her many times. She's the Best.
Thank you for reviewing Lexus of Kendall and for your kind words about Patty! We'll be sure to pass your kudos along for her outstanding work. Drive safe and come back soon!
Of the numerous leasing experiences we have had with this and many other dealerships our most recent was by far the best. Price and terms quoted were never changed and the people we worked with were very professional, courteous and efficient. Great working with Patty Warman and Eduardo Solis
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. All of us at Lexus of Kendall appreciate having earned your business. Drive safe and have a great day!
2020 Lexus NX
I just purchased a Lexus NX from Patty Warman. She was excellent took her time to explain all the details of the car to make sure we understood it. Very caring and patient. Patty did a very thorough job.
Aurora, thank you for taking the time to leave us a review! We are so glad Patty took good care of you here at Lexus of Kendall, and we will be sure to let her know that you appreciate her help. We hope that you continue to enjoy your Lexus NX!
I purchased my niece first vehicle here. After about a month my niece started having power issues. So I contacted dealer and was told manager would give me a call back. After not hearing from him I emailed couple of the managers there and never heard from them. So I took vehicle to get it check and it had a bad battery. Went ahead and purchased one even though I was told by sales man that he asked tech to put a new battery. Car had other miscellaneous issues but nothing serious. Forward to 13 months later transmission is going bad. After taking to get checked and finding the transmission was going bad. My niece contacted dealer to see if they can help us out. They just kept transferring her call. When she finally got to talk to somebody she told her somebody would call us back. Three calls later my niece ask me to contact dealer. We have not heard from them via email or phone call. I don't have the funds to just fix or purchase another vehicle. I took the reputable dealer route so that I have piece of mind that my niece has a save vehicle. Otherwise I take my chances with a my and pops place. Now I am stuck making monthly payments for the vehicle and insurance. I won't not be purchasing or having anything to do with this dealership ever again. Absolutely disgusting experience. Thanks to this dealership my niece first vehicle purchase experience didn't go well.
Doug - We strive for communicative and accommodating service here, and we sincerely apologize for the lack of follow-up communication on our end. We would be more than willing to speak with you directly about this and ensure we do what we can to assist you. Please don't hesitate to give us a call so we can get you in touch with our management team. Contact: 305-669-0522
Why anyone would pay $1400 in add on "delivery" and "doc"...
Why anyone would pay $1400 in add on "delivery" and "doc" fees at this dealership is a mystery to me when other dealerships charge as little as $150 for doc fees. Made me an offer then wouldn't honor it. Claim the car has been sold but contacted the sales and was told it was still available.
We run our business to be transparent and to help guests find the best option. We are so sorry for leaving the wrong impression and we would be more than willing to discuss your concerns together. Without a last name, we won't be able to reach you so please consider calling us at 305-669-0522. Thank you.
Deceptive and rude. I spoke to a saleswoman who explained...
Deceptive and rude. I spoke to a saleswoman who explained a special was $0 down. I asked three times - does this mean zero down? No taxes? No fees? She assured me yes, and to come in that evening. She texted me so I can communicate directly. When I arrived, this saleswoman didn't exist. Nowhere to be seen. Someone else was texting me, and funnily enough, the $0 down deal didn't exist any longer. This was a clear tactic to get me in the building. I pointed the manager to his website, and he explained, "my marketing is my prerogative" - I was blown away with that response, and simply walked out. An hour of my life wasted by deceptive snakes. Go to one of the other Lexus dealers in town.
Matthew, thank you for your honest feedback. It appears there was a miscommunication on behalf of our team. We apologize for the way this issue was handled as it is never our intention to deceive our customers. All offers with a $0 security deposit are for well-qualified buyers with approved credit through Lexus Financial Services. Dealer fee, bank acquisition fee, electronic title, tax, and tag are not included in this offer and must be paid when purchasing or leasing a new car. If you would like to read more details about our offers please feel free to visit https://www.lexusofkendall.com/lease-deals/. Thank you.
No, I wouldn't like to read more details. I went with the nice folks at BMW. Good luck.
Just had a terrific experience leasing a new car with...
Just had a terrific experience leasing a new car with Patty Warman. She was a total pleasure to work with and accessible and pleasant answering all our questions. Patient in going over the various bells and whistles of the new car as well. A great experience
Hi Warner - Thank you for taking the time to share your experience working with Patty! It is fantastic to hear that she was able to go over the details of your new vehicle so you can feel confident out on the roads. We are proud to have earned your business and are wishing you many safe and happy miles! - The Lexus of Kendall team