Reviews
1 month ago my uncle just came to buy a NEW 2025 TOYOTA
1 month ago my uncle just came to buy a NEW 2025 TOYOTA SIENNA FWD LE Minivan FWD 2.5L Hybrid Engine to drive a taxi to transport passengers history staff clearly advised my mother 2 years 6 months ago my mother bought a car model year 2023
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review on DealerRater! We're delighted that you and your family chose Isaac and the team at Longo Toyota for your auto care needs. We truly appreciate your support and look forward to serving you again in the future - Team Longo
I spent six hours for an oil change and the two occasions
I spent six hours for an oil change and the two occasions that I want that was not good experience my last two the first one the guy told me my truck was missing my Oil cup, which when I came home the oil cup it was inside my truck so I ended up buying one at the dealer which I was not supposed to this last time. The guy messed up my oil canister which it was not leaking oil and he said it was like that so I ended up getting another one. It’s just not good experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you Mr. Garza for speaking with our Service Manager, Jesus Chacara on January 29, 2025 and we're sorry for any sort of dissatisfaction this year and or even 3 years ago at another Toyota dealership. Your viewpoint has been noted and we look forward to serving you in the future - Team Longo
Took care of my car in time that was advised.
Took care of my car in time that was advised. Was updated with my car service. I was upset when time to pick up car it was still wet and I had dry my windows.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your viewpoint on DealerRater. Because we're a dealership that truly cares about our guests experiences, including the delivery portion of your visit our Service Manager, Jesus Chacara would like the opportunity to discuss this matter with you and at your convenience. He can be reached @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com. We look forward to hearing back from you
The people are great, especially Donovan, but I had an
The people are great, especially Donovan, but I had an 11: 14 appointment for an oil change. They also changed my cabin filter. I left around 4pm. That's ridiculous. I have to rethink having work done at Longo again. I'm sorry is not enough.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We wanted to apologize for any inconvenience your service may have been. Because this matter is important to you it makes it even more important to us @ Longo Toyota. Our Service Drive Manager, Danny Guerrero would like to talk with you in detail. At your convenience, please feel free to contact him at: E: danny.guerrero@longotoyota.com D: 626.602.0547 We look forward to hearing back from you
I always have a mazing experience at Longo Toyota and the...
I always have a mazing experience at Longo Toyota and the collision center also great people to rely on
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're honored to serve you and please have the Merriest of Holidays - TY
Best dealership by far. I have purchased 9 cars here and...
Best dealership by far. I have purchased 9 cars here and am very satisfied with all of their services and personnel, especially Kayla Santos, Cassey Casteneda, and all the service department, including all the Toyota service department management, especially Paul Leblanc, Rob McGuire, and Kevin Holley.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
What a great way to begin our day @ Longo Toyota | Lexus - THANK YOU for entrusting the team to handle all your car care needs. Make it a great day and THANK YOU, again for being the most important part of our business. Team Longo
It is always a pleasure to visit Longo Toyota.