Longo Toyota

Great prices, the staff is polite and helpful. The purchase experience was smooth. They were upfront about what's included in the OTD price. I highly recommend this dealer.

My experience with Longo Toyota was wonderful. My sales rep. Jose worked diligently to get me the car I wanted. I cannot thank him enough. The atmosphere at Toyota was very friendly with no pressure at all. They made me feel comfortable. I would highly recommend this dealership to anyone in need of a car.

My experience has been that always great I will recommend it to friends and family,

Worst dealership service experience I’ve ever had. I scheduled a 7:00 AM appointment for my truck’s 25,000-mile service, believing it was still covered under warranty. Unfortunately, I was informed that the warranty had expired due to time rather than mileage. As a result, I was quoted $80 just for an inspection and tire rotation, so I declined the service. However, my truck had an open recall for a software update, so I decided to stay and have that completed. A software update should have taken about an hour, but instead I waited at the dealership for nearly four hours. After about 2½ hours, I contacted my service advisor, Cuauhtemoc Gonzalez, for an update because I could clearly see my truck sitting in the parking lot untouched. He told me the technician had been working on it since 8:30 AM, which was difficult to believe given that my vehicle had not moved. Throughout the morning, communication was poor, and there was little sense of urgency in responding to my questions or keeping me informed. I was eventually told the truck would be ready by 11:00 AM. It was completed around 10:50 AM, and I was directed to the cashier. After checking out, the cashier told me it would be another 10 minutes before my truck was brought around. While I was waiting, I asked if I could briefly speak with the technician because I had a few legitimate questions regarding the recall and the service that had been performed. Instead of accommodating that request, the cashier contacted my service advisor, who informed her that I was not allowed to speak directly with the technician and that all questions had to go through him as the “middleman.” In all my years of having vehicles serviced, I have never been told I couldn’t speak directly with a technician when I had legitimate concerns about work performed on my vehicle. I also attempted to speak with the service advisor’s supervisor, but he was already occupied handling another customer’s complaint. To make matters worse, I was not given a copy of my service invoice after checking out. When I returned to request one, the cashier appeared annoyed by the request and handed it to me in a rude manner. I understand that this dealership has a large and busy service department, but being busy is not an excuse for poor communication, lack of transparency, or dismissive customer service. Customers deserve to be treated with respect and kept informed throughout the service process. Based on this experience, I will not return to this dealership for future service, and I cannot recommend it to family or friends.

My experience with Isaac was very pleasant as well with the whole Longo family. I made an appointment online too test drive a car and also I made it there in 30 minutes late. I was out the lot driving my car in about three hours long purchasing transaction, which that is a record time for me from prior experiences. Isaac kept the wheels in motion all of the process from A-to-Z and got me out of there with the car. I wanted in record time.

Great car salesman. Very kind and welcoming. Helped make the process of buying a car extremely smooth and easy.

as usual, Daneil and Julian are the best. Excellent services, helping a lot. like to thank them so very much.

I had an excellent experience purchasing my car thanks to Isaac . He was knowledgeable, patient, and never made me feel pressured throughout the process. He took the time to answer all of my questions, explained everything clearly, and made sure I found the right vehicle for my needs. His professionalism, honesty, and great customer service made the entire experience smooth and stress-free. I truly appreciate all of his help and would highly recommend him to anyone looking to buy a car. Thank you for making this such a positive experience!

Had an excellent experience at Longo Toyota and with my sales representative, Fred Williams. Fred was very patient and worked with me for about 5.5 hours while I went in looking for a used car then changed my mind at the very end to test drive and purchase a new one. Fred answered all my questions, was very personable and did not pressure my decision one way or the other. Very down to earth, knowledgeable, and made my wife and I feel very comfortable. He went the extra mile and stayed late helping me find exactly what I was looking for in a 4Runner.

Professional staff at every level of operations. Excellent dealership for both sales and service. Highly recommended.