Reviews
Always professionals and listen to all customers concerns. Evaluate the situation and ensure it gets done, furthermore explains the situation in a language the customer understands.
Always professionals and listen to all customers concerns. Evaluate the situation and ensure it gets done, furthermore explains the situation in a language the customer understands.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Fast and reasonable options for next service car care. Making sure to capture everything in detail.
Fast and reasonable options for next service car care. Making sure to capture everything in detail.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Kind, efficient, professional. Wendy at service dept explained service recommendations but didn't push and wasnt pushy. I really appreciated that. Other reps have been more pushy and have made me feel less than and like I wasn't worth their time if I didn't spend money. She didn't. She's soft spoken and I needed that touch.
Kind, efficient, professional. Wendy at service dept explained service recommendations but didn't push and wasnt pushy. I really appreciated that. Other reps have been more pushy and have made me feel less than and like I wasn't worth their time if I didn't spend money. She didn't. She's soft spoken and I needed that touch.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very happy with the purchase and trade from Longo Toyota can’t ask for more
Very happy with the purchase and trade from Longo Toyota can’t ask for more
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled to hear you had such a great experience with your purchase and trade at Longo Toyota. Congratulations on the new ride, and thank you for trusting our team to make it happen. We appreciate you! Longo Toyota Sales team.
My sister take a vehicle to replacement battery Advisor says how did you know battery is bad. He is so rude he also trying to charging her Diagnostic I am a Longo loyalty customer I buy six car from your dealership and always take it to your dealer for a service I got so disappointed The advisor need more patient trying to understand customer concern Not to ask the customer question about Why the battery is bad
My sister take a vehicle to replacement battery Advisor says how did you know battery is bad. He is so rude he also trying to charging her Diagnostic I am a Longo loyalty customer I buy six car from your dealership and always take it to your dealer for a service I got so disappointed The advisor need more patient trying to understand customer concern Not to ask the customer question about Why the battery is bad
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your perspective and providing us with the opportunity to review, research, and respond regarding your recent service visit with your 2016 RAV4. Our Service Manager, Matthew Menendez, attempted to reach you today, August 27, 2026, but was unable to connect with you. He did leave his contact information in your voicemail and looks forward to speaking with you directly to discuss your service experience in greater detail. Longo Toyota Service team.
Fred is a great human and really cares about his customers. We are very thankful to work with him and will continue to do so at Longo for years to come.
Fred is a great human and really cares about his customers. We are very thankful to work with him and will continue to do so at Longo for years to come.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new purchase! We’re so happy to hear you had such a great experience with Fred. Thank you for choosing Longo and for sharing your kind words. It was our pleasure to be part of your vehicle journey, and we truly appreciate your business. Longo Toyota Sales team.
Had a terrible experience with the service department on 8/25/26. No accountability for a mistake they made & ultimately blamed us.
Had a terrible experience with the service department on 8/25/26. No accountability for a mistake they made & ultimately blamed us.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We’re sorry to hear that your recent experience with our Service Department, did not meet your expectations. We take concerns regarding accountability and communication seriously. However, the details provided in your review are unclear, and we would appreciate the opportunity to better understand what occurred so we can properly review the situation. Please feel free to contact our Service Manager, Matthew Menendez @ D: 626.652.3614 or E: [email protected] Longo Toyota Service team.
Buying a used car from Longo was a very smooth and calm experience. Fred made everything very easy.
Buying a used car from Longo was a very smooth and calm experience. Fred made everything very easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re so glad to hear your used-car buying experience with Longo was smooth, calm, and easy from start to finish. Fred will be happy to know he made the process simple for you. We truly appreciate your trust and business! Longo Toyota Sales team.
Fred helped my family purchase a vehicle at Longo Toyota. He was so happy to assist us and listened to our needs. Fred shined in streamlining all the paperwork to make it as easy and as quick as possible. What made him shine was his servitude to helping us and listening, a very rare quality today with dealers. He stayed late to make sure we were taken care of. Thank you again Fred.
Fred helped my family purchase a vehicle at Longo Toyota. He was so happy to assist us and listened to our needs. Fred shined in streamlining all the paperwork to make it as easy and as quick as possible. What made him shine was his servitude to helping us and listening, a very rare quality today with dealers. He stayed late to make sure we were taken care of. Thank you again Fred.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the fantastic shoutout! Fred is going to love hearing this. We’re glad he could make the process smooth, quick, and hassle-free while taking the time to really listen to what your family needed. Staying late to make sure everything was taken care of is definitely Fred going the extra mile! We appreciate you choosing Longo Toyota and hope you’re loving your new vehicle!
I have been coming to Longo Toyota since 1991 for service on my vehicles & the many I purchased. I was very pleased with the service received on my Camry. My concern I had was taken care of. Thank you
I have been coming to Longo Toyota since 1991 for service on my vehicles & the many I purchased. I was very pleased with the service received on my Camry. My concern I had was taken care of. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your incredible loyalty to Longo Toyota since 1991! It means a great deal to our entire team that you’ve trusted us with your vehicles and service for so many years. We’re glad we could take care of your concern and provide the service you expected for your Camry.