Reviews
Kelly Sandefur was the "consummate professional" as a
Kelly Sandefur was the "consummate professional" as a Service Advisor. She was through and provided detail information about the recall notice that was being addressed and reviewed other service matters that were identified during the vehicle inspection. In addition to her knowledge she was also genuinely personable in relating to what matters most - family. If I have the need for anything Mercedes-Benz in the future I would start by contacting Ms. Sandefur.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Saul, Thank you for sharing your positive experience with us here at Mercedes-Benz of Riverside! We are so glad that Kelly provided you with thorough and efficient service during your recent visit. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Excellent service every time I take my vehicle for any
Excellent service every time I take my vehicle for any service. Joseph Loera is very attentive and knowledgeable. Thank you Joseph.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you kind review and we are happy to hear that Joseph consistently takes great care of you and your automotive needs. Our guest's satisfaction is our utmost priority. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Everything was amazing from the time we scheduled the
Everything was amazing from the time we scheduled the appointment through the communication and necessary repair. The return of the vehicle was also exceptional. Mr. Ramirez did an amazing job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive review! Providing top-notch service is so important to us, and we are glad that Alex's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
I recently brought my EQE 350 to Walters and was blown
I recently brought my EQE 350 to Walters and was blown away by the exceptional service. From the moment I arrived, the staff was welcoming, professional and attentive. Joseph Loera, my service advisor, explained everything clearly and kept me updated throughout. It is rare to find a dealership that combines technical expertise with genuine care for their customers, but Walters Mercedes-Benz delivers on both. My EQE is running perfectly and I left feeling valued and confident in their work. Highly recommend Joseph and their Service Department. Thank you!! Emily Preston
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Emily, Thank you for sharing the positive experience you had with Joseph! Your safety and satisfaction are our utmost priorities, and we are glad that he provided you with thorough and efficient service. We hope to see you again the next time your EQE 350 is ready for service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Customer service was great, car selection was excellent
Customer service was great, car selection was excellent and my time there was efficient, would recommend to friends and family
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terry, Thank you for your positive review! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. Your kind recommendation means so much to us. Congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
The process of buying our C300 was very straight forward
The process of buying our C300 was very straight forward and seamless. There was no haggling and nobody was pushy. There’s nothing worse than going to buy a new car and feeling so much pressure. We felt none of that. This is our 4th car we have gotten from Walters. I highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your excellent review and recommendation! We are honored by your repeat business, and we are so glad that our team provided you with a smooth, pressure-free experience. It is our pleasure to assist you in any way possible. Congratulations on your new C300! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
I was so pleased to have an appointment to have my car
I was so pleased to have an appointment to have my car checked before traveling out of state. They did it in short order and was extremely impressed with the technology of hearing from the tech and hearing his review of the car. The last times I've been in so I happened to get a new service writer and I asked how long he had been with Walters because previous service writers have been new and then gone. Not only was this one efficient, but has been with Walters many years. I will for sure always ask for Joseph Loera, a super nice man, efficient, and on the ball.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star rating! We are so glad that Joseph got your automotive needs taken care of before your travels. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if there is ever anything more that Joseph and the team may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Best dealership and feels like home.
Best dealership and feels like home. Never will I go anywhere else for leases or purchases
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your excellent review, Camelia! It is an honor to have earned your confidence and loyalty and we look forward to continue providing you with the same 5-star service in your visits to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Fantastic customer service, made the whole transaction
Fantastic customer service, made the whole transaction easy from start to finish. The whole team was knowledgeable, professional, kind and very courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review! Providing a smooth, top-notch experience is always our goal, and we are glad that our efforts met your satisfaction. We hope for an opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Jon, made the process smooth, stress-free, and enjoyable,
Jon, made the process smooth, stress-free, and enjoyable, and I truly appreciate the time and effort you put into answering my questions and making sure everything went well. I’m really happy with my new car and grateful for the excellent service I received from you and the dealership. I’ll be sure to recommend you to friends and family who are looking for a new vehicle. Thanks again for everything!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Mercedes-Benz of Riverside and for you kind recommendation! It is always our goal to ensure our guest's experience is as seamless as possible, and we are thrilled that Jon provided you with 5-star service. Congratulations on your new vehicle! Please do not hesitate to let us know if we may ever be of further assistance to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager