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Checkered Flag Volkswagen

(2,559 reviews)
Visit Checkered Flag Volkswagen
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–9:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–6:00pm
Sunday 12:00pm–5:00pm Closed
2014 state dealer award
View 4 awards
2014 state dealer award 2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award

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New (877) 546-1286 (877) 546-1286
Used (888) 309-0323 (888) 309-0323
Service (866) 752-7092 (866) 752-7092

Inventory

See all 142 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2024.
At Checkered Flag Volkswagen we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality available. We understand that you rely on us for accurate information and it is our pledge to deliver you relevant and accurate content.

Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to serving customers in Virgina Beach Chesapeake Hampton and Newport News Virginia.
Fast Simple Smart!

Service center

Phone number (866) 752-7092

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Meet our employees

Reviews

(2,559 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Checkered Flag Volkswagen from DealerRater.

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From start to finish the process was seamless.

From start to finish the process was seamless. Phil was amazing! He listened and delivered! Checkered Flag has a new life long customer. ⭐️⭐️⭐️⭐️⭐️

From start to finish the process was seamless.

From start to finish the process was seamless. Phil was amazing! He listened and delivered! Checkered Flag has a new life long customer. ⭐️⭐️⭐️⭐️⭐️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much, Kisha! I am glad to know that your experience at Checkered Flag Volkswagen was seamless and that Phil made a positive impact. I appreciate your kind words, and we're excited to welcome you as a lifelong customer. Don’t hesitate to visit us again—your satisfaction means the world to us! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com

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My VW Golf required replacement of the side view mirror

My VW Golf required replacement of the side view mirror on the passenger side. I had no difficulty making the appointment. My service rep, Daniel Simmons, kept me informed while my car was being repaired. Check in and check out were all done well.

My VW Golf required replacement of the side view mirror

My VW Golf required replacement of the side view mirror on the passenger side. I had no difficulty making the appointment. My service rep, Daniel Simmons, kept me informed while my car was being repaired. Check in and check out were all done well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Denise, for your wonderful review! I'm thrilled to hear that your Volkswagen Golf was serviced smoothly and that Daniel kept you well-informed throughout the repair process. Our team at Checkered Flag Volkswagen strives for excellent customer service, and your feedback truly means a lot to us. We look forward to seeing you again for any future needs! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com

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Knowledgeable, friendly staff…the only thing I noticed

Knowledgeable, friendly staff…the only thing I noticed was that there is now a fee $999 when it used to be free for doing your job of titling etc.

Knowledgeable, friendly staff…the only thing I noticed

Knowledgeable, friendly staff…the only thing I noticed was that there is now a fee $999 when it used to be free for doing your job of titling etc.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your feedback, Mary! We appreciate your kind words about our knowledgeable and friendly staff. We understand your concerns regarding the new title fee, and we value your input as it helps us improve our services. If you have any further questions or need assistance, please feel free to reach out to us at Checkered Flag Volkswagen. We hope to see you again soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com

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Nick did an amazing job teaching us about the Buzz and

Nick did an amazing job teaching us about the Buzz and how to use it. He was knowledgable, friendly and made buying the car easy. Our test drive was great and he was very good at explaining different aspects of the car and made us decide to purchase the car. Nick let us look in the boot of the car and even showed us the different ways the seats configure. He went above and beyond. When we went to purchase he divided himself between us and another customer but he left us with Scott who was also an amazing individual. We felt service like we have never had previously and when we next need to purchase a car we will return.

Nick did an amazing job teaching us about the Buzz and

Nick did an amazing job teaching us about the Buzz and how to use it. He was knowledgable, friendly and made buying the car easy. Our test drive was great and he was very good at explaining different aspects of the car and made us decide to purchase the car. Nick let us look in the boot of the car and even showed us the different ways the seats configure. He went above and beyond. When we went to purchase he divided himself between us and another customer but he left us with Scott who was also an amazing individual. We felt service like we have never had previously and when we next need to purchase a car we will return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for sharing your wonderful experience with us, Daniel! We're thrilled to hear that Nick provided you with exceptional service while you learned about the Buzz. It's great to know that Scott also contributed to making your purchase smooth and enjoyable. We truly appreciate your kind words and look forward to assisting you at Checkered Flag Volkswagen in the future. Safe travels in your new car! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com

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Everyone my wife and I met and dealt with was friendly,

Everyone my wife and I met and dealt with was friendly, honest, knowledgeable and professional.

Everyone my wife and I met and dealt with was friendly,

Everyone my wife and I met and dealt with was friendly, honest, knowledgeable and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review, Jerald! We're thrilled to hear that you and your wife had such a positive experience with our team at Checkered Flag Volkswagen. We pride ourselves on our friendly and knowledgeable service, and it's great to know that we met your expectations. We look forward to assisting you again in the future! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com

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Darrin has great customer service and is refreshing to

Darrin has great customer service and is refreshing to see someone actually care about their customers

Darrin has great customer service and is refreshing to

Darrin has great customer service and is refreshing to see someone actually care about their customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Julie! We're thrilled to hear that you experienced great customer service with Darrin at Checkered Flag Volkswagen. It's our goal to make our customers feel valued and cared for. We appreciate your feedback and look forward to welcoming you back soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com

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I visited with my granddaughter who was looking for a

I visited with my granddaughter who was looking for a used vehicle. She was helped by Nick Rios who was very helpful and knowledgeable on the vehicle and she had ultimately decided to purchase a 2020 Tiguan. While she was finalizing the purchase I looked around at the inventory and liked the new Atlas. Since Nick was busy with my granddaughter I told him that I would be back the following day to talk about the new Atlas. Nick was very helpful and explained the vehicle and answered all of my questions. Which I decided to purchase the SEL R-Line.

I visited with my granddaughter who was looking for a

I visited with my granddaughter who was looking for a used vehicle. She was helped by Nick Rios who was very helpful and knowledgeable on the vehicle and she had ultimately decided to purchase a 2020 Tiguan. While she was finalizing the purchase I looked around at the inventory and liked the new Atlas. Since Nick was busy with my granddaughter I told him that I would be back the following day to talk about the new Atlas. Nick was very helpful and explained the vehicle and answered all of my questions. Which I decided to purchase the SEL R-Line.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your wonderful review, Robert! We're glad to hear that you and your granddaughter had a positive experience at Checkered Flag Volkswagen. It's great that Nick was able to assist you both with such expertise, and we’re thrilled you decided to purchase the 2020 Tiguan and the new Atlas SEL R-Line. We appreciate your trust in us and look forward to seeing you again soon. Enjoy your new vehicles! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com

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the whole experience was fast, friendly, courteous and

the whole experience was fast, friendly, courteous and every thing I asked for was taken care of .

the whole experience was fast, friendly, courteous and

the whole experience was fast, friendly, courteous and every thing I asked for was taken care of .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Vincent, for your fantastic review! We're thrilled to hear that your experience with Checkered Flag Volkswagen was fast, friendly, and courteous. We appreciate your recognition of our efforts to ensure everything was taken care of for you. We look forward to welcoming you back for your next visit! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com

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All the employees I delt with were very friendly and

All the employees I delt with were very friendly and helpful, especially Darrin Waterman. He was very friendly, professional, knowledgable, and made me feel I was important to Checkered Flag. He is an asset to your company.

All the employees I delt with were very friendly and

All the employees I delt with were very friendly and helpful, especially Darrin Waterman. He was very friendly, professional, knowledgable, and made me feel I was important to Checkered Flag. He is an asset to your company.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Paul, for your wonderful feedback! We're thrilled to hear that Darrin provided you with such a positive experience at Checkered Flag Volkswagen. Our team takes great pride in making our customers feel valued, and it's fantastic to know that Darrin made a lasting impression. We look forward to welcoming you back in the future! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com

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Knowledgable, friendly staff.

Knowledgable, friendly staff. Haggle-free approach so you know that the sales adviser is working with you (rather than for themselves in other dealerships)

Knowledgable, friendly staff.

Knowledgable, friendly staff. Haggle-free approach so you know that the sales adviser is working with you (rather than for themselves in other dealerships)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review, Richard! We're thrilled to hear that you found our staff at Checkered Flag Volkswagen to be knowledgeable and friendly. Our haggle-free approach is designed to ensure a positive experience for our customers, and it’s great to know you appreciated that. We look forward to welcoming you back next time! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com

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