Checkered Flag VW
Isaiah Keene was my sales representative and he did an outstanding job. All questions I asked were promptly answered. If he didn’t know, he didn’t hesitate to find it. He explained he has only been with the company a short time but I would’ve never known. I had been looking at this vehicle for a while and talked with many sales reps from different dealerships. Isaiah Keene definitely made me comfortable enough to buy. So, the best part of the sales experience was having Isaiah Keene as my sales partner!!
Service staff went out of their way to make sure we were taken care of. Even though they were packed full, they figured out how to get us in to make sure the car was safe. Car had an issue on the drive down from New Hampshire and they went out of their way to get it back on the road.
No high pressure sales tactics. Stress free
Everyone was friendly. No high pressure sales tactics. Aali, was helpful, courteous and made sure i got the right car. I even had another dealership willing to beat the deal i was getting here but i still chose to purchase with checkered flag VW due to the reasons above. After the purchase, due to a health situation with my wife, Aali delivered the vehicle to my home and by the way i live about an hour each way from the store. Everyone here went above and beyond and took the stress out of the car buying experience.
Sales staff is awesome and friendly and make the car buying experience amazing!!! I have bought 3 cars from them customer for life!!
Great customer service very polite got home and got a ride back to get my car there very genuine. Service was great
Best VW dealership service department
Pre-attention paid by entire service department to my visit. Service manager (Jesus) , shop manager (Greg) and service advisor (Abby) all completely on top of details pertaining to my visit. Replacement tires and under-hood repairs entirely attended to.
Awesome customer service!
Service advisors are professional, energetic and always ensure everything is taken care of! Technicians blow away the competition with there knowledge and professionalism.
Employees are respectful and courteous however it took them 2 weeks to fix my brand new car. You should call them to give you updates.
Thank you for the great feedback, Fernando! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Lee Brooks - General Manager - 757-490-1111 Ext: 4300
The scheduled service was quick and the waiting area was comfortable — most dealership waiting areas are horrible. Yours is like a hotel lounge. Great job!
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Lee Brooks - General Manager - 757-490-1111 Ext: 4300
Great People but Didn't Turn the Car over Properly
We really liked the sales associates at Checkered. They were attentive and didn't pressure us or come across as pushy.
Thank you for this amazing review! We really appreciate your business. Sincerely, Lee Brooks - General Manager - 757-490-1111 Ext: 4300