Reviews
Write a reviewTop-Notch Experience
It was a pleasure to work with William Miller, our sales representative, who was very helpful and knowledgeable. In addition to answering our questions, he also helped us find a car that was a good fit for our family. We were impressed by the professionalism and friendliness of everyone at the dealership. We loved how clean and modern the dealership is. We had a smooth and organized sales process. We have already started recommending friends to your dealership!
Top-Notch Experience
It was a pleasure to work with William Miller, our sales representative, who was very helpful and knowledgeable. In addition to answering our questions, he also helped us find a car that was a good fit for our family. We were impressed by the professionalism and friendliness of everyone at the dealership. We loved how clean and modern the dealership is. We had a smooth and organized sales process. We have already started recommending friends to your dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words and fantastic review are greatly appreciated, Lisa! I am elated to hear that our team was able to provide you with the professional and friendly service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great Customer Service and Transparency
That the people were nice and the service was easy. I hung out and was able to get some work done while waiting for my car
Great Customer Service and Transparency
That the people were nice and the service was easy. I hung out and was able to get some work done while waiting for my car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words, Amanda. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Loving my new Atlas!
Mike made the experience really easy! He was super friendly and knowledgeable. He listed to our needs and helped us find the best car for our family.
Loving my new Atlas!
Mike made the experience really easy! He was super friendly and knowledgeable. He listed to our needs and helped us find the best car for our family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amanda, thank you for reviewing your time spent at Checkered Flag Volkswagen. It is important for us to learn from and grow with our guests and I am proud to hear that your time spent with us nwas enjoyable! I hope that this experience encourages you to return to us for any future auto needs and I thank you again for your business. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
They took away part of the shuttle service
Agents are nice. service is good. but management is slowly taking away customer services like shuttle to and from the dealership.
They took away part of the shuttle service
Agents are nice. service is good. but management is slowly taking away customer services like shuttle to and from the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this feedback, Phyliss. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great service!
Super friendly, loved William! He made sure we were taken care of and was very informative about everything. If I refer anybody here it’ll be straight to him!!
Great service!
Super friendly, loved William! He made sure we were taken care of and was very informative about everything. If I refer anybody here it’ll be straight to him!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great service and customer care
The likes the whole experience most especially the the salesperson Mike who made us love VW more than anything else, he treated us with respect and courtesy, he was patient with us, understanding and explained everything to the latter. He even let us take the car for a night so that we can have an experience and make an independent decision. We appreciate him . The dealership is great too.
Great service and customer care
The likes the whole experience most especially the the salesperson Mike who made us love VW more than anything else, he treated us with respect and courtesy, he was patient with us, understanding and explained everything to the latter. He even let us take the car for a night so that we can have an experience and make an independent decision. We appreciate him . The dealership is great too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Cleophus, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Checkered Flag Volkswagen. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Another Great Experience
Aali with cheCkered Flag VW makes the car buying experience so much fun. We were in out in just a few hours!
Another Great Experience
Aali with cheCkered Flag VW makes the car buying experience so much fun. We were in out in just a few hours!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Walter! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Travel too far for this service
The service was done in a timely manner and so far, my car is running well. The extra fees tied to my inspection was not appreciated. Because I live so far away from this dealership, I most likely will get my annual service at a dealership near me.
Travel too far for this service
The service was done in a timely manner and so far, my car is running well. The extra fees tied to my inspection was not appreciated. Because I live so far away from this dealership, I most likely will get my annual service at a dealership near me.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deidri, thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Checkered Flag VW
ALWAYS personable. Dylan went over all my concerns and we initiated a plan. Anthony was extremely helpful. He's an asset to VW. I originally leases my 2018 VW JETTA SE TSI at this dealership and subsequently purchased it.
Checkered Flag VW
ALWAYS personable. Dylan went over all my concerns and we initiated a plan. Anthony was extremely helpful. He's an asset to VW. I originally leases my 2018 VW JETTA SE TSI at this dealership and subsequently purchased it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shari, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Customer Service focused
From the sales team (I purchased in April from Scott), to parts, service and reception everyone has been really helpful and kind in a variety of situations. It's almost weird. ha ha
Customer Service focused
From the sales team (I purchased in April from Scott), to parts, service and reception everyone has been really helpful and kind in a variety of situations. It's almost weird. ha ha
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Elizabeth! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
