Reviews
Write a reviewKey FOB reprogramming
Great communication, our car was ready when requested. The staff were courteous and clear. The car was clean when returned.
We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Checkered Flag Volkswagen, we value our customers and we look forward to seeing you on your next visit. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Excellent customer service
They worked on my car very quickly. They were excellent with their customer service. I most definitely will recommend them to my friends and family.
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the excellent service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great service
I had messaged Volkswagen inquiring about the 2019 Tiguan and Jay ended up calling me to set up a time. From start to finish Jay was on it, very professional and extremely knowledgeable about everything Volkswagen! Thankfully because this was my first Volkswagen since I’ve owned nothing but Toyota’s for the last 25yrs.
We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Very grateful for terrific service!
Derek and CFVW crew provided excellent customer service. Made sure I understood issues they discovered and got my ok to give them couple days to resolve. He confirmed that repairs were covered under warranty. Kept me informed throughout. I drove car to Richmond from VB after pickup and engine felt and sounded great. Feel comfortable my daughter is driving a safe and reliable car.
Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great Service, once again!
I am always pleasantly greeted, everyone is helpful and accommodating and the waiting room is clean and pleasant. The courtesy shuttle team also deserves a shout out! Way better than an UBER!
Shannon, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great service
Service writer knowledgeable and timely assistance for my concern. I received excellent service at Checkered Flag VW. The parts and service departments are always friendly and helpful.
I appreciate you for letting others know about your experience, Diana! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great servoce
Service has been consistently efficient, thorough and always with a smile in a comfortable atmosphere with coffee and hot chocolate at hand (freebies).
Thank you so much Paul for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great Job!
Service advisor, Amy, was great. Knowledgeable, focused and responsive. Replaced FOB battery quickly and addressed the intermittent “engine stop function.” Great job!
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great Service
The service advisor is very helpful, patient, and polite. Check details, ask questions to make sure I am aware of what is going on. Great service.
Hello Yang! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
My experience
Nick Rios was amazing. He was so helpful. He explained everything in detail. He was patient and took his whole day to help me choose the right car for my needs
Thanks for your outstanding review, Sharika! I'm very happy to hear that Nick was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com