Reviews
Great service
Aali was amazing, really made sure I was confident with my choice and made the paperwork part as quick and painless as possible!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amberley, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
NICELY
ALL everything complete personnel outstanding terrific clean wonderful nice friendly new old just right enthusiastic quaint lovely water candy soda But not Dr Pepper :(
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Michael! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Checkered Flag Volkswagen again! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great all around
Everything from the communication to the service. Service advisor went above and beyond to keep me updated from start to finish and even fit an oil change in
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Such a great dealership!
Everyone was so kind and made me feel comfortable about my decision in buying a car. They made you feel like family and not a business. Aali was so awesome and accommadating. Everyone was friendly and patient as we had our toddler with us. Mike E, Jay and Kevin was wonderful as well. Could not have had a better car buying experience!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Katelyn, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Checkered Flag Volkswagen. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Friendly, Professional quality
#1- I bought a car !! process was hassle free. Scott was very informative, and patient with showing me multiple cars, I ended up buying a car that I wasn't even planning on looking at and LOVE it. Gabby gave me a great trade in price (which was a huge selling factor for me), and I did not have to deal with any haggeling back and forth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gabriele, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Oil change, fender flare repair
I was thoroughly pleased customer service was off the charts. Everyone was so pleasant and helpful. The car was washed the job was done well I am super pleased with everything
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Great facility
Friendly staff, easy to book, called me right away when my service was done and even washed my car. I would recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for your wonderful review of Checkered Flag Volkswagen and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Mr. Scott Cust did an excellent job with customer
Mr. Scott Cust did an excellent job with customer service. I had an awesome experience today at Checkered Flag Volkswagen. Everyone that I came in contact with was very nice. I was very excited about my purchase. Scott really went out his way to make sure I had information concerning the SUV and did great videos as well... I would highly recommend Scott Cust to anyone who is looking for a great salesperson that will guide every step of the way for a successful purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Everything was great!!! Scott Cust is definitely an awesome salesperson. I truly enjoyed my experience with Checkered Flag Volkswagen.
Great experience
William was very kind, helpful and had a great personality. I love my new car. All of the staff was very kind as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jacquelyn, thank you for taking the time to share your feedback regarding your experience at Checkered Flag Volkswagen and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com
Effortless Service I Can Trust
Great communication and reminders beforehand via my chosen method, text and email. Friendly. Answered questions with confidence and I trusted their knowledge. Gave clear instructions and service was delivered as promised. Asked me if I wanted a car wash. Same associate from start to finish. Walked me to my car afterwards. Several times asked me if I had any questions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Checkered Flag Volkswagen, we value our customers and we look forward to seeing you down the road. Sincerely, Michael Wood - General Manager - (757) 490-1111 - Michael.Wood@checkeredflag.com