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Checkered Flag Volkswagen

(2,560 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–9:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–6:00pm
Sunday 12:00pm–5:00pm Closed
2014 state dealer award
View 4 awards
2014 state dealer award 2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award
New (877) 546-1286 (877) 546-1286
Used (888) 309-0323 (888) 309-0323
Service (866) 752-7092 (866) 752-7092

Reviews

(2,560 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Checkered Flag Volkswagen from DealerRater.

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Rich was very well-educated on every vehicle I looked at...

Rich was very well-educated on every vehicle I looked at as well as honest. I didn't get the exact price I would have wished to have, but it was a fair deal overall. He seemed a little overly friendly at times, sharing his personal life with me. I didn't mind as much but I feel that maybe other customers may be taken back by it. Overall, I am very happy with my purchase and enjoyed doing business with Rich.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone at the dealership was friendly. I felt like...

Everyone at the dealership was friendly. I felt like they tried to give me the best deal possible. Bryan was very nice to work with and very knowledgeable. I have been to other dealerships and I felt as if they didn't care if I bought a car or not and in this economy that is not good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was pleasantly surprised by Thom's and Drew's easy...

I was pleasantly surprised by Thom's and Drew's easy going manner and friendliness. During my test drive of the Sonata, Drew was helpful by explaining all the safety and operational characteristics of the car, without overselling the product. Thom's pleasant demeanor and good salesmanship were apparent when he loaned us a car for a second test drive a few days later. These two visits were sufficient for me to decide not to go to any other dealer in the area, and purchase the car at Checkered Flag.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brian was patient and if he didn't have an answer he...

Brian was patient and if he didn't have an answer he found one within a few minutes, he worked with us for several weeks and returned our calls in a timely manner. Brian was very friendly, energetic, happy, and he made the sale at a very fair price, he made the buying experience less stressful for our family ad we thank him very much for that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Bryan was curteous and knowledgable. He took great care...

Bryan was curteous and knowledgable. He took great care of us and found us exactly the car we wanted. I had planned that day to visit several dealerships and test drive many cars, but once I dealt with Bryan and Checkered Flag, I didn't want to go anywhere else. In addition to the wonderful service and the 3 years of free maintanence, I found the car itself had everything I wanted for a great price. I was able to get the payments I wanted and the service was fast and efficient. I would recommend the car, dealership, and Bryan to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I would highly recommend James Hanrahan as a salesperson....

I would highly recommend James Hanrahan as a salesperson. He was warm, friendly, professional, very knowledgeable, and helpful without being pushy. I admit that I was "on-guard" from some past experiences, yet James was patient and made me feel very comfortable. (and car buying isnt usually a "comfortable" process). The entire experience was a good one. This is my first experience with Checkered Flag VW, but I would recommend both the dealership and my salesman!! Thanks---love my new EOS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Checkered Flag Hyundai and Volkswagen in Virginia Beach...

Checkered Flag Hyundai and Volkswagen in Virginia Beach is one of my all time favorite dealerships in the city!! The atmosphere is very comforting and all of their representative are really "down to earth", and really know their equipment! They will not try to sell you a car just because.. They sell you a car that you will love! Thats was one of the things I learned from them.. If you want to buy one car, or two, or even seven, lol you really have to check out Checkered Flag Hyundai and Volkswagen in Virginia Beach. Ask for Thom Coyle, he's usually located on the Hyundai side. This is one loyal honest hard working man, with a great warm personality. He is just as human as any customer/client that arrives on the lot. If you are like myself and enjoy buying from someone who cares.. rather than a salesman who is only focused on a sale, than this dealership is the place to go. With a wide variety of vehicles to choose from, you will most likely leave the lot with a vehicle you love. so come on by and Ask For Thom Coyle! Thanks Thom, for your hard work in making auto shopping for me much easier. I love the vehicles you showed me!! Thom, sold me my Hyundai Santa Fe Limited, Volkswagen CC, Volkswagen Jetta, and Honda Civic EX-L. I enjoyed working with you, and look forward to purchasing from you in the near future. Thanks Again; Andrew J. Schombs Virginia Beach to San Diego.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Drew was very friendly, and appeasing. He realized my...

Drew was very friendly, and appeasing. He realized my need for the car, and even got it shipped in for me. I didn't feel like I was taken advantage of. He even compromised with me on some items. I would def. go back and buy another vehicle from Drew. He was excellent!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bruce let his products sell themselves. No high pressure...

Bruce let his products sell themselves. No high pressure sales. We told him what we were looking for and he showed us several models, all within the paramaters of what we were looking for. He was friendly, courteous and extremely helpfull with all of our questions. Once we had decided on the vehicle we wanted, he quickly filled out the paper work and got us to the financing people who were also very proficient. Both Bruce and Mr. Custodio worked beyond their normal work day to ensure we could take the vehicle home with us that night. The professionalism of the entire staff was exceptional and I would highly recommend the dealership to anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My second VW purchase from Checkered Flag dealerships....

My second VW purchase from Checkered Flag dealerships. I'm 44yr old male, active duty military, have lived all over the USA and have purchased eight vehicles. Salesman Jim Hanrahan was absolutely SUPERB- 5.0 across the board. Excellent personal skills- energetic, engaging, bright & polite, possessing a high degree of product/vehicle spec & performance knowledge on VW line. Purchase experience was pretty painless, Jim was very attentive throughout the sale. We are very pleased with our 2009 VW CC Sport. Traded our 2006.5 GTI. Exceptional performance, finish, style, options and value compared with other mid/high-end sport sedans. Shopped this vehicle vs. Audi A3/A4 and Infinity G35 Sedan. I'd gladly recommend Checkered Flag VW and most certainly would personally recommend Mr. Jim Hanrahan as The Key Salesman. Marc Gordnier, CDR/USN

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.