Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 4:00 PM

Sheridan Ford Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2004

Welcome to Sheridan Ford. A place where genuine care and service of guests is our highest mission. We are proud to be Delaware's trusted home for Ford. We treat you with respect and take the time to tailor our services to fit your needs.

...



Experience makes us different. Amazing people, make us better. Sheridan Ford is family-owned and operated and we have served the automotive needs of north Delaware for generations. Call, Click or Come on in and Drive Home Happy.

"If our name is not on the back of your car or truck, you probably DID pay too much!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.2 out of 5 3.2
115 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    July 12, 2018

    They charge way too high admin fee compared to other dealer.

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    2.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    OMMJSN, I am sorry that you feel our fee is too high. We disclose our Doc Fee on every website that allows us, and we present it with all pricing inf...ormation at the store. While some states have lower fees, we are in line with our nearest competitors, in some cases we are even lower. If there is anything I can do for you please let me know. - Chip Sheridan csheridan@sheridanautogroup.com

  • 2.0 out of 5
    March 30, 2018

    We bought a vehicle a month ago. They waited to pay off our trade in till the very last day. We then get told that the amount they paid on the trade in... was $80 short. They are now trying to say we have to pay them the $80! U guys r the ones who called and got the amount owed. We think its because they waited till the day after the next payment was due (3 weeks) instead of paying it off right away. They claim it is not the reason. Regardless of what the reason it was ur mistake not ours! We still haven't gotten the tags for the new vehicle. We wanted to get one of our states natural resources tags (they cost an extra $20) They sent us a form to give them authorization to charge our credit card (without an amount). We have NEVER had this much trouble buying a vehicle before. Satisfaction is certainly NOT guaranteed or even a factor to this place!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 11, 2013

    Totally awesome!!! The knowledge and professionalism were clearly evident in their quality customer care and service. Also the finance director was one... of the best I've ever experienced since I started purchasing card. Keep up the great work gentlemen .... Respectfully yours, LaVera D. Bradley

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 15, 2017

    I had the pleasure of purchasing a car from a wonderful salesperson. Carol made my entire visit comfortable and stress free. She was engaging and professional.... A salesperson that really knew her stuff. I would definitely refer her to all my friends and family looking to purchase a vehicle. I'm extremely happy with my purchase!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 7, 2017

    Salesman Bobby Bird was outstanding! His honesty, personality, professionalizum and knowledge well exceeds a 5 star recommendation! Excellent experience... with Bobby Bird and everyone we delt with at the dealership as we purchased our new vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 27, 2017

    Allen Skinner is an outstanding service writer . I would highly recommend to anyone looking to service their vehicle,that they see Allen

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 26, 2017

    This was the worst buying experience my husband and I have ever had. We arrived on a Saturday around 10 am and the used car manager held our keys to our... truck hostage for the next 3 hours. We kept tell the sales person and the manager what we could afford and the Manager then said to us "What your going to walk away for 30$ a Month that's nothing" Not to mention he said this in front of other people that were buying around us because everything is open and you can hear what everyone else is saying and deals they are making. We could not get our keys from them to leave the dealership. They really wanted our truck and actually sold our truck within a week. My husband ended up calling a few days later and buying the truck. Now we find out there are factory parts missing out of the truck and no one from the managers office will call him back about it. My husband finally got a response from someone online via email but i don't even think that person works in the dealership were we bought the truck. We do NOT recommend this place to buy a car

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    3.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    April 23, 2017

    Lets just say my experience with the service department was very disappointing. I don't want to trash the service dept. because I assume that the process... I experienced was their standard operation procedure. If that is the case then service should rethink there procedures.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Blue Hen, I apologize that we let you down in any way. If you could please give me a call I would like to know how we disappointed yo...u so that we can improve. We are always evaluating how we can better serve our customers and I would appreciate your feedback. Sincerely, Tim Sheridan (302)999-0261

  • 5.0 out of 5
    March 1, 2017

    We purchased a 2017 Explorer from Sheridan in Wilmington (specifically from Al Stevens) in February. We had been to another dealership who wasn't willing... to give a fair price on the vehicle we were looking at, so we went to Sheridan. They were willing to make the deal we were looking for. Al was extremely helpful and very pleasant to work with. My husband and I have recommended Al and the dealership to everyone we talked to. We got a phone call from the previous dealership two weeks later now ready to make the deal we asked for earlier. I told them, "Sorry we are no longer interested. We bought our vehicle at Sheridan without the hassle.".

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 17, 2016

    To say the car saleswoman (Carol) was unprofessional is an understatement. I called asking for a price on the 2016 F-150 that they advertised online. After... giving me a price, (which was 3k higher than the other offers I received from other dealers) I let the salesperson know that there was a price difference and if they could work on their number. The response was (with a nasty tone) "ours has more options. Happy holidays. Click". Hung up on me. This was a base model xl with no real options. The other price I received was for the exact same car. Do yourself a favor and don't waste your time with this dealership, their high prices and awful service

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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