Reviews
How many 5 star reviews are about a deal not working out?
I'm sure this is rare but I always give credit where its due and I was thoroughly impressed with my experience with Caleb from the moment I first inquired about a vehicle. Even though the stars didn't align and the numbers didn't work out for me, I would still choose to do business with Paramount over any other dealership around. To put it in perspective, I visited another local dealership that I've done business with for 13 years, and my parents many years before that. I was even employed there for a while.. and I still received better service from Caleb in comparison to what I experienced at the other place. My situation was not ideal and I knew from the beginning it was going to be a hard switch if I was even able to do anything at all. I feel very confident that Caleb and the finance dept did everything in their power to give me the best possible deal. It just didn't work out on my end.. and there was nothing they could do about that. Caleb was professional, informative, and left no question unanswered. When I'm in the market again, my first stop (and hopefully only stop) will be with him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
What an enjoyable review to read. It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions. Dave Estes | destes@paramountauto.com
Awesome
This is second time we purchased a Kia at this dealer .. the salesman and staff are very professional and polite. This dealership deserves more than five stars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Dave Estes | destes@paramountauto.com
Great experience
I had a great experience with Randy Rosenbalm. My sister in law Patti Kiefer who works there gave me Randy's contact information. Randy was very helpful and answered all the questions I had. He made the process as quick and easy as possible as he knew we were in a crunch for time. So far i love my new sorento!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Dave Estes | destes@paramountauto.com
Kia Experience
I recently purchased a 2019 Kia Sorrento from Paramount Kia. This is the 2nd car that I have bought from this dealership. The price of the vehicle was very fair, and I had an excellent customer service experience. From beginning to end, the salesperson (along with everyone else with whom I came in contact during the process) was professional and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Dave Estes | destes@paramountauto.com
Great Experience
Everyone was very nice. This was one of the best buying experiences I have had. David, the salesman, went above and beyond. He programmed the phone and car and made sure I got both cars home. I did not trade in and had my other car with me. Randy was exceptional. He was also very nice and eager to help and explain. Both were very knowledgeable about the cars and anything pertaining to them. I will recommend this dealership to others. AnitaO
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Anita, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose our dealership. Please feel free to contact us if you have any questions on your new purchase. Dave Estes | destes@paramountauto.com
Great Customer Servi
My salesman went over and beyond to make sure I was riding agsin after totaling a csr4 purchased from him on January. He was knowledgeable about the car, the finance department was excellent... I would buy from them again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great staff and great buying process
Purchased my new Telluride. I love the car and the staff was great. Brittany my sales person was helpful and not pushy. I got the car I wanted at a fair price. The service department helped me with some technical issues I had and solved my problems quickly. I was able to text and did not have to spend a lot of time at the dealership completing the deal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Dave Estes | destes@paramountauto.com
Love my new(ish) car!
Caleb was very knowledgeable and professional. He helped me pick out the best car and I got a great deal. Overall a great experience at this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kayla, we loved reading this review! Happy customers are our aim, and it appears Caleb really hit the bullseye. We’ll make sure to share your experience with him and if you have any further questions or worries, we’re always available to help. Dave Estes | destes@paramountauto.com
Excellent Service from Nick Thomas
I purchased a 2020 Kia Soul from Nick Thomas who was so sweet and helpful. He answered all of my questions and was so professional. If your looking to buy give Nick Thomas a try! Thanks Nick and we really appreciate everything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wanda, thank you for the wonderful review and congratulations on your 2020 Kia Soul! It's great to hear that Nick provided a friendly and helpful buying experience. I will gladly share your compliments with him and the team. Dave Estes | destes@paramountauto.com
Traded in my 2015 Kia soul
I traded in my 2015 Kia soul for a 2020 Kia soul and my salesman was Nick Thomas. He was very nice and professional and helped me with all my questions I had. He had a great attitude and was very knowledgeable about the car I was interested in. I highly recommend when interested in purchasing a car from Paramount Kia of Hickory you ask for Nick Thomas you won't be disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wendy, thank you for taking the time to write this excellent review! Nick works hard to demonstrate our commitment to customer care and I will happily share your kind words with him. Congratulations on your 2020 Kia Soul, we hope you have many years of safe and happy driving. Dave Estes | destes@paramountauto.com