Reviews
Inadequate service for a dealership
Need to return for same service. Poorly done first time. Should I trust this dealership for the future? Should I recommend this dealership to a friend? Maybe not.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry to hear you were not satisfied with your experience at our dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. Our Service Director has been made aware of your experience. He can also be reached at 734-451-2110.
Christmas gift surprise
The staff at Dick Scott were all so helpful in helping me surprise my wife with a new Durango for Christmas. As soon as I told Eric Roundy about my idea, he made the whole experience great. We picked a color and options and agreed on a price. Eric took care of all of the details and made our lease turn in and new vehicle delivery simple. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review! We are so happy to have been able to help find the perfect vehicle for your special Christmas surprise. We hope your wife loves her new Durango!
Converted
I couldn’t be more pleased with my new Ram purchase, and the experience at this dealership was outstanding. Already, looking forward to the next truck!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Ram! We are glad to have had the opportunity to work with you and provide you with a great buying experience. We hope you enjoy your new truck!
New or Lease Vehicles
We love our salesman at Dick Scott Dodge, Larry Welsh. We have been leasing vehicles thru him for some time now and have been very satisfied! He goes above and beyond for us!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We are glad to have had the opportunity to work with you again and happy Larry provided you with another great experience. We hope you enjoy your new vehicle!
Beyond our expectations!
We came in to test drive a contender for our next family vehicle. Dominic was great and got us into our dream car, which we thought was out of our reach, and gave us a great trade in value on our old car. Highly recommend Dominic and Dick Scott.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are glad Domenic was able to find the perfect vehicle for you and your family. We hope you enjoy your new vehicle!
Great in and out 45 minutes for oil change and tire rotation
Called at 4:45pm and asked if I could bring my vehicle in 15 minutes to get oil change and tire rotation and Jason said it was no problem and I was out in 45 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We are glad to hear that Jason provided you with the best experience and customer service! We look forward to seeing you on your next visit!
Dick Scotts could not repair my vehicle
Repair team just ran some diagnostic report and did not repair the vehicle for what I brought it in for. Totally waste of time and very much dis-satisfied. Service staff will never book a appointment, took 3 months to finally bring my vehicle in for a warranty repair and that too they said they did not have a rental car available. I wasted 3 days of back and forth visits with this dealership with no favorable outcome.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear you were not satisfied with your experience at our dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We apologize for any inconvenience in scheduling your appointment. Our diagnostic report and inspection did not detect a malfunction with your vehicle needing repair. Our Service Manager is aware of the concerns in your review. He can also be reached at 734-451-2110.
Great customer service
I would recommend this dealership to friends and family. Good customer service, Holly was great. I got my new jeep compass in no time. My first time owning a jeep and I already love it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Jeep! We are glad Holly provided such a great buying experience. We hope you enjoy your new Jeep!
Body staff are always very nice
quality of service is great....staff are always willing to give me an update and helped me out with a loaner word word word word word word
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We are glad we could provide you with the best experience and customer service!
New lease
Had a great experience with my new car lease everyone was wonderful with everything. Wonderful Jeep my first time having a Jeep will definitely lease one again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Congratulations on your new Jeep and thank you for your review! We are glad to hear that you were provided with a great experience and customer service! We hope you enjoy your new vehicle!